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All reviewsleft bankormonde streetthe penthousecentre of towncentral locationcar parklovely hotelhen partybeautiful roomwould highly recommend this hoteltop classhotel bartwo night staylast weekendsaturday nightfull irish breakfastharpers
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Reviewed 16 May 2018

Very welcoming staff eager to make your stay comfortable. We enjoyed a suite which gave us plenty of room to relax. Location is ideal for taking in the castle and streets of the town. The restaurant food could use some improvement but there are many very good places to eat in town.

Room Tip: Spring for a suite and enjoy the extra space.
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Blacktieranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Kilkenny Hibernian Hotel, responded to this reviewResponded 18 May 2018

Dear Guest

Thank you for choosing to stay at The Kilkenny Hibernian Hotel and for taking the time to post a review on TripAdvisor following your recent stay.

Thank you for your feedback and hopefully we get the opportunity to welcome you back soon.

Kind Regards
James Gleeson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

Very expensive for what you got, very noisy, room very dated & yet the charges are in line with 4 star. 290.00 for a night & dinner for 2 very expensive for this hotel & then you have to add to the dinner bill for extras obviously.

Room Tip: Be prepared for noise either from the nightclub or street
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank sorchakellydoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Kilkenny Hibernian Hotel, responded to this reviewResponded 18 May 2018

Dear Guest

Thank you for choosing to stay at The Kilkenny Hibernian Hotel and for taking the time to post a review on TripAdvisor following your recent stay.

I am disappointed to read that you did not enjoy your stay with us, thank you for your feedback as it is only through guest feedback we can continue to improve guest experience.

Kind Regards
James Gleeson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

Not our first time to stay here and definitely not the last time. Reception staff super friendly and informative, especially the lady who said that she was originally from Croatia. She went way above what could be expected to ensure that our stay was perfect. A;so the bar and restaurant staff were so friendly and attentive. Location is perfect adjacent to High street and the Castle.

Room Tip: If you have mobility problems tell reception as there are some internal staircases.
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank avensis_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Kilkenny Hibernian Hotel, responded to this reviewResponded 18 May 2018

Dear Guest
Thank you for choosing to stay at The Kilkenny Hibernian Hotel and for taking the time to post a review on TripAdvisor following your recent stay.

I am pleased to see that you enjoyed your stay with us and found our reception team to be very helpful and friendly.

Looking forward to welcoming you back soon.

Kind regards
James Gleeson

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Reviewed 15 May 2018 via mobile

The first review we left for the hotel was taken down for some reason. We complained to the hotel after our stay and they promised they would call us back again and again until we gave up calling.
We stayed at the hotel in October for two nights.
We wanted to get away and catch up on some sleep.
The first night we were woke up by fire alarm repeatedly going on and off for about 10-15 minutes. Then we were woke from it going on and off again in the morning. The first time it went off we were told it was someone having a smoke at the bar. We are not the type of people to complain but we spent a lot of money between the accommodation and the restaurant. Overall we were not really happy with the stay as we came back feeling even more tired than we were when we came. I’d stay clear of the hotel as there is much better places to stay in Kilkenny. The hotel room itself is really nice and the room was extremely clean. The management is terrible, they clearly don’t care about their guests. Also if you do end up staying here eat out instead of the restaurant as it’s mediocre at best.

Stayed: October 2017, travelled as a couple
1  Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, Front Office Manager at Kilkenny Hibernian Hotel, responded to this reviewResponded 16 May 2018

Dear Guest,

Thank you very much for taking the time to provide us with you feedback on TripAdvisor.

I was genuinely concerned to read about the inconveniences you experienced during your stay with us and given the details you shared, on this occasion, unfortunately your experience was below the usual standards, service and quality of guest feedback we strive to maintain at The Kilkenny Hibernian Hotel. We always endeavor to reach out to every single guest who has shared feedback with us.

I would like to assure you that the aim of my correspondence is not to offer excuses but rather acknowledge your feedback and offer sincere most apologies the inconvenience and the disappointment.

I wish to assure you that we aim to maintain consistency in all areas of service and facilities, however, when things go wrong - be it due to genuine human error or certain protocols not being followed or even due to other guests staying in the hotel – we feel equally disappointed for not being able to deliver the usual quality experience.

I sincerely hope that you will afford us the opportunity to welcome you back and hence enabling us to restore your confidence in us. Once again, please accept my apology together with my thanks and appreciation for your feedback. Should you require any further assistance, please do not hesitate to contact me directly.


Kind regards
James Gleeson

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Reviewed 12 May 2018

We booked this hotel due to location in Kilkenny. Parking was across the street and had a deal for three days (our length of stay. It is walking distance to the historical sites and pubs/nightclubs/restaurants. Saturday night definitely is active as it is a hot spot for locals to come for hen/stag parties (bachelor/bachelorette). The restaurant breakfast was delicious and the service was quick. Highly recommend and we will be back.

Room Tip: Our room was a twin room and facing the car park. It was a bit noisy on Saturday night but that wasn’t the hotels fault that is just location! We weren’t in our room until 1 am anyways so we didn’t mind. The front of the hotel is directly in front of road works so if you want to sleep in, as for a room facing the side! Apr 28-May1 2018
Stayed: April 2018, travelled with friends
Review collected in partnership with this hotel
Thank PJCOTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Kilkenny Hibernian Hotel, responded to this reviewResponded 16 May 2018

Dear Guest

Thank you for choosing to stay at The Kilkenny Hibernian Hotel and taking the time to post a fantastic review on TripAdvisor.
I am delighted to read that you enjoyed your stay with us and I will share your kind words with all the team.

Looking forward to welcoming you back soon.

Kind regards
James Gleeson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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