Stayed in the Glen Eagle Killarney hotel on 9th March for 3 nights with my 2 young daughters attending the National Variety Show competition. When we checked into our room there was bad smell of cigarettes and also the room had not been cleaned properly. I felt this was a poor start to our stay and at the very least thought our room should be presentable to us. I went to reception to complain and they said they would look into it. I expected to perhaps to be given another room and an apology. However a can of air freshener was left into the room. This was hardly the reaction I was hoping for and thought it was extremely unprofessional.
It was a bad start to our stay and frankly things did not improve. We found the food in the hotel to be a poor standard. Showers in the leisure centre did not work. Towels in the room were paper thin. Overall we did not enjoy our experience. I thought the GlenEagle had a good reputation but to be honest i can only compare our experience to a very poor travel hotel.
I have noticed that management have responded to other people poor comments with reactions like "don't always believe what you read". I did however leave a comment card with my feedback and up to now they have not responded. Perhaps they only reply to comments left on sites like this.
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney