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Arbutus Hotel
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Reviews (1,522)
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All reviewssconesginger cakebuckley's barold world charmattached pubcharming hotela family run hoteltraditional irish musicold stylewithin walking distancemiddle of townirish hospitalitycentral locationhome from homefull irish breakfastporridgering of kerry
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Reviewed 18 May 2018 via mobile

This older but wonderful hotel is right in Killarney. The rooms are clean, staff is very nice and always helpful. This hotel is within walking distance to all kinds of shops, restaurants and local pubs - something for everyone. The hotel bar is a friendly place with scheduled local music.

Stayed: May 2018, travelled with friends
Thank travelbugartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 4 weeks ago

Thank you very much for taking the time out in order to write a review of your stay with us.

We are delighted that you enjoyed the location, the cleanliness of the rooms and the welcoming team.

It is great that you also got to enjoy Buckleys Bar and, in particular, the traditional music session which has been deemed the best in Kerry and 3rd best in the country.

Hopefully we'll get to see you again should you be travelling this way.

Regards,

Seán & team

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Reviewed 18 May 2018

We really enjoyed staying at this hotel. Check in was quick and our bags were immediately taken to our room. Our room was a good size and had two arm chairs, which we really appreciated. Breakfast, which was included, was cooked to order. They also had a good selection of cereal/yogurt/bread and more. Staff were always friendly and helpful. There was a Car Rally race when we were there, so lots of noisy cars driving around and partiers on the streets, but the fan in the room did a good job of cancelling out the noise as well as keeping our room cool.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jalohauzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 5 weeks ago

Many thanks for your review of your stay with us. We are really pleased that you enjoyed your visit and hope you enjoyed the remainder of your travels.

Regards,

Seán & team

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Reviewed 29 April 2018 via mobile

This quaint hotel in the heart of Killarney offered a cozy atmosphere and great food. Would definitely come back and stay. The breakfasts were homemade to order and served by the staff who made it their business to make sure we lacked for nothing during our stay.

Stayed: April 2018, travelled with friends
Thank cherie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 30 April 2018

Hi Cherie,

Thank you so much for taking the time to write a review of your stay with us

We are delighted to hear that you enjoyed our cozy atmosphere, good food and team members.

We would love to have you back to stay ..... if you're around please don't hesitate to call in and remember to book directly with us to avail of your loyalty benefits as a returning guest.

Thank you again.

Regards,

Seán & team

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Reviewed 26 April 2018

We stayed at the Arbutus Hotel for our short time in Killarney, Ireland. Although this is an older hotel, the rooms are quiet and modern with updated bathrooms.

The classic charm of this hotel remains in the lobby, with a front desk bell and furnishings, with an adjacent sitting room.

The dining area downstairs is opulently furnished; food served for breakfast and dinner were very good with equally good service.

This hotel is located in the center of Killarney and is a short distance to many restaurants, pubs, and activities to be found in Killarney (as well as the countless gift shops).

We thoroughly enjoyed our stay at this hotel, and would highly recommend it for its ambiance, staff and location.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank orlandotourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 27 April 2018

Many thanks for taking the time out to write a review of your stay with us.

We are delighted that you enjoyed all that we have to offer at the Arbutus and hope you greatly enjoyed the remainder of your trip.

We hope that you'll call in and visit should you visit these parts again.

Regards,

Seán & team

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Reviewed 25 April 2018

I think I expected too much from this hotel, probably. I was not prepared. We came from a very nice hotel in Dublin and expected something similar from this hotel. It felt like they were trying to do a bed and breakfast from long ago, but fell short. Please really look at the pics before deciding to stay here.
The breakfast and staff are awesome! Betty served us breakfast every day and was the highlight of the stay. The bartenders were great as well.
The whole town just had a different feel from some of the other towns that we visited.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 1Shellie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this reviewResponded 26 April 2018

Hi Shellie,

Thank you for your feedback on the "awesome" breakfast and staff and the great bartenders. Betty will be delighted that she made such a positive impact on you.

Obviously we are very disappointed that we did not meet your expectations. As I glance at the previous half a dozen reviews here ... the phrases I'm seeing are "outstanding 100 year old charm", "wonderful hotel with great staff", "perfect place for us", "really enjoyable stay" etc. As you pointed out yourself, our lack of fit, is most likely based around your expectation.

Most of our guests, having done their research or very often having stayed before, are seeking what we are ... a relaxed, olde worlde, extremely friendly experience ......... and are delighted with what they get. We understand that we are not the right fit for everyone, respect and accept that, and try to give sufficient information on our website to enable people to guage exactly what they will be getting ..... thankfully that works for well over 99% of our guests.

While our guests often comment that our pictures online do not do the actual experience justice, I would certainly agree with you that prospective guests should check that we, or any other hotel, are what they are looking for .... thankfully the vast vast majority of our guests know what they want, research and book us accordingly, come back regularly if local, and give us outstanding feedback.

As any specific comment about your experience is very positive I feel I cannot respond to the reasons we "fell short" in your estimation as all I see is that we are not similar to the hotel in which you stayed in Dublin.

Similarly, in your scoring of the individual aspects of the hotel, you scored us at a 4, yet gave an overall 3, so very little for us to go on in terms of opportunities to improve from your perspective.

I hope any other hotels you stayed in on your travels were more suited to your personal preference and that you enjoyed your travels as a whole.

Regards,

Seán & team

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