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“Awful customer service”
Review of J M Reidys

J M Reidys
Ranked #22 of 166 Restaurants in Killarney
Description: The 1870's were eventful years. Queen Victoria became Empress of India, the telephone was invented and J.M. Reidys was built on Main Street, Killarney. One of Killarney's most photographed buildings, J M Reidys re-opened under new management by the Sheahan family in 2017 following an extensive restoration and refurbishment project with the assistance of the preservation offers in Kerry County Council. The iconic building is home to the "sweetshop Pub" and offers character and charm with the unique features including, cozy snug areas, original bakery walls, cobble floors, old tills, weighing scales, original photos, ledgers and memorabilia on display. The revamp also incorporates a Cafe offering Speciality Coffee & Homemade Pastries (baked in-house daily in Mrs Reidys Kitchen), Brunch & Bites, Specialised Cocktail & Gin Bars and a Unique Fairy-Lit Cobbled Courtyard, providing Live Music Nightly from the best of local Irish musicians.
Restaurant details
Description: The 1870's were eventful years. Queen Victoria became Empress of India, the telephone was invented and J.M. Reidys was built on Main Street, Killarney. One of Killarney's most photographed buildings, J M Reidys re-opened under new management by the Sheahan family in 2017 following an extensive restoration and refurbishment project with the assistance of the preservation offers in Kerry County Council. The iconic building is home to the "sweetshop Pub" and offers character and charm with the unique features including, cozy snug areas, original bakery walls, cobble floors, old tills, weighing scales, original photos, ledgers and memorabilia on display. The revamp also incorporates a Cafe offering Speciality Coffee & Homemade Pastries (baked in-house daily in Mrs Reidys Kitchen), Brunch & Bites, Specialised Cocktail & Gin Bars and a Unique Fairy-Lit Cobbled Courtyard, providing Live Music Nightly from the best of local Irish musicians.
Reviewed 5 September 2021 via mobile

Visited at lunch time asked for proof or vaccine that was fine but was ok had planned to go down for dinner said they don't take bookings first come first served so arrived just after 7 to be told fully booked strange since they don't take booking girl was extremely rude to us not helpful in any shape or form after being told to stand aside which we did people started arriving walking straight in not having to prove vaccine either when I asked another member of staff they said oh that is had been fully booked for ages that these people booked ages ago been long time since I was made feel so unwelcome in a place and will not revisit or recommend this place to anyone

Date of visit: September 2021
Thank lindamartin1967
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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15 - 19 of 501 reviews

Reviewed 2 September 2021

I had a table booked for 4 people outdoor. 24hr before i got a call that the restaurant was under repair so all they can offer was a pizza menu. We went with it and the pizza were top class. I now have my doubts about the repair work,this was a excuse used by management for some reason. (staff problem or booking numbers small). Service for drinks was slow but the staff we very nice and pleasant. I did order Killarney blond beer from the menu costing €5, when i got my bill i was charged €5.50. or table had 6pts of this beer. This left a sour taste in my mouth. I have travelled all over the world and all local beer are always the cheapest. Again why has paddy always to screw paddy.

Date of visit: August 2021
    • Value
    • Service
    • Food
Thank Jenh1971
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 August 2021

We called into this delightful bar for drinks during the week and were looked after by all staff we met along the way. A special mention is needed for our waitress Bobbi as she was nothing but exceptional, answering any questions we had and taking care of any additional needs we had. Cocktails are a must when visiting this bar as we tried a few different ones from the menu and were not disappointed, will definitely be back!

Date of visit: August 2021
1  Thank 407chloeo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 August 2021

A large group of friends from Tyrone in killarney for the weekend - glad to have been welcomed by such lovely staff Keenan, Clodagh & Ruairi. Friendly and attentive even when we beat yous in the GAA. Haha!! so good we went back for the second night also. Good pizzas, cocktails and overall great lively spot.

Date of visit: August 2021
Thank 568aislingo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 August 2021 via mobile

Where to start came our first night they sat us down for drinks they where so accommodating, we came back on our last night and grace our waitress served us none stop she was so nice and craic was on going the entire night. Would highly recommend for students looking for a good place eat and drink, you will be lucky if your waitress is Grace as she is the best!!! Also Keenan at the door was very good to us and lived up to our expectations!
Also the salad was incredible!

Date of visit: August 2021
2  Thank Rachaelflanagan123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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