We stayed here on June 9, the 1st day of our honeymoon. We had written in advance, telling the hotel how special this stay would be. On arrival, no reference was made to the fact that we were on honeymoon. The Deluxe Double room we were allocated (room 126) was possibly the most unromantic room they had! First floor, no view as such but facing the vents from the kitchen (about 5 feet away). A single bed was placed next to our small double bed and to view the tv one would have to sit on a small sofa just inside the door. We mentioned our disappointment to the staff on reception but were told that as the hotel was fully booked, there was no possibility of changing.
The most disappointing aspect was that we wrote to the hotel in advance (our email was acknowledged) and this is what we got. Considering we selected this hotel above other high end hotels in Galway and paid a substantial amount hoping to feel special at this unique time in our lives, we remain disillusioned with the service delivered. Would not recommend it to anyone. The rest of our accommodation on honeymoon was fab.More
- Free Wifi