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“Nice but could do with a facelift” 4 of 5 bubbles
Review of Galway Bay Hotel

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Galway Bay Hotel
Ranked #4 of 47 Hotels in Galway
Nenagh, Ireland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice but could do with a facelift”
4 of 5 bubbles Reviewed 20 April 2012

Stayed at Galway bay hotel for 2 nights. Location is fabulous if you get the right weather as beach is just across the road. Breakfast was fine but would advise not to leave it late for breakfast as you could be put in midday lunch restaurant and the tables in there are to small for a family of 4. Pool was basic and not very big but kids can go into jacuzzi once accompanied by adult.

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NBOYLE007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danmurph, General Manager at Galway Bay Hotel, responded to this review, 26 April 2012
Dear ‘NBOYLE007’,

Thank you most sincerely for choosing to stay here in the Galway Bay Hotel recently and thank you also for your feedback. All on the team are very happy that you enjoyed your time with us.

We serve breakfast in our Lobster Pot Restaurant daily, over looking the beautiful Galway Bay. We have a mix of all table sizes to suit all groups, large and small. The hotel has been recently refurbished and is receiving super feedback from numerous guests. All on the team look forward to hopefully welcoming you back at some stage in the near future.

Warmest regards,
Dan Murphy
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2,722 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Galway
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 19 April 2012

Stayed here with my daughter, Mother and Niece sometime back for a short vacation. The hotel is fine and I cannot say to much against it however I have never in all my life come up against such a rude and unaccommodating senior receptionist in my life. She was the one person who ruined our break by not facilitating us with some changes to the room for the two 6 year old girls. She told the children off on several occasions when they were playing and not doing any harm. I got the feeling that this particular person had notions of being the manager. On the other hand the manager of the hotel was very nice. I think the Galway Bay makes exceptions for this particular person and cannot really do much to deal with her.

It's a pity it went the way it did. I also heard other people giving out about this receptionist also.

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  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank WillieEggery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danmurph, General Manager at Galway Bay Hotel, responded to this review, 30 April 2012
Dear Willie,

Thank you most sincerely for choosing to stay here in the Galway Bay Hotel recently. Thank you also for this feedback. Needless to say, I am terribly embarrassed and most disappointed to read your review. Your experience certainly seems out of character with all on our reception team, indeed all on the hotel team. I can say with confidence that I have never received a comment such as this in the past regarding any member of our team. I have addressed this very serious issue and all on the team have requested that I apologise to you most sincerely – all are most upset to have let both themselves and indeed a very valuable guest of the hotel down in such a way. We live by our Core Values here in the Galway Bay Hotel of which they are very much a part of our everyday culture. Positive Personality and Flexibility are two of these Core Values and these have been addressed as part of our ‘Exceeding Expectations’ training programme – a programme whereby all members of the team attend structured daily training sessions in their respective department with specific emphasis on customer relations at all times. Unfortunately, you did not receive this and once again I do sincerely apologise. I would really welcome the opportunity to liaise with you in person as part my investigation of this very unfortunate issue. Unfortunately, I do not have a reservation under your name listed above and would appreciate it if you could drop me a line at dmurphy@galwaybayhotel.com.

Sincere Regards,
Dan Murphy
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Meath
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

Spent a weekend at the Galway Bay Hotel and it was definitely an excellent choice. Staff went out of their way to make you felt as if it was home from home. Got the feeling that they genuinely wanted to as well - not just because a Manager may be watching. Food was not a patch on Masterchef! Need I say anymore. Rooms were fabulous and all at spectacular value. For anyone reading this, STOP and BOOK. I'll definitely be a returning customer!

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danmurph, General Manager at Galway Bay Hotel, responded to this review, 23 April 2012
Dear Fiona,

Thank you for your very valued feedback and thank you also for choosing the Galway Bay Hotel for your recent rip to Galway.

I am delighted that you enjoyed your time with us and your positive feedback regarding the excellent quality of food, the team and indeed the bedrooms are all very welcome. We look forward to welcoming you back at some stage in the future.

Regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sixmilebridge, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 April 2012

Had a one night stay check in was swift and reception staff were lovely, room was fantastic loads of space with a great seafront view. We had our dinner from the Bar menu which was lovely and the breakfast the following morning was super filled us up for the day.I will definitely stay here again when in Galway

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danmurph, General Manager at Galway Bay Hotel, responded to this review, 23 April 2012
Dear Ray,

Thank you for your feedback and thank you also for choosing to stay here in the Galway Bay Hotel recently. I am delighted that you enjoyed your time with us.

Your positive feedback regarding the food quality is most welcome. Our newly appointed Executive Chef and his brigade have put huge emphasis on changing and upgrading all menus throughout the hotel and the feedback we are receiving regarding the quality of the menu and food is fantastic.

We look forward to welcoming you back at some stage in the future.

Kind regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 April 2012

Was very pleasantly surprised by this beautifully located hotel. We went down last weekend for my friends hen...all 16 of us. I didnt think they would be as welcoming to a hen party at all. Staff were lovely, rooms were spacious, food was superb. Cant fault the place. Would definitely go back.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank amandalawlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danmurph, General Manager at Galway Bay Hotel, responded to this review, 23 April 2012
Dear Amanda,

Thank you for your super feedback and thank you also for choosing to stay here in the Galway Bay Hotel recently. All are delighted that you enjoyed your time with us and it will be our pleasure to welcome you back at some stage in the future.

Warm regards,
Dan Murphy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galway Bay Hotel

Property: Galway Bay Hotel
Address: The Promenade, Galway, Ireland
Phone Number:
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 47 Hotels in Galway
Price range (per night): ₹ 5,662 - ₹ 13,575
Hotel Class:4 star — Galway Bay Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
Voted as one of Europe's Top 20 Resorts by the prestigious travel magazine Conde Nast, the Galway Bay Hotel is situated in Salthill overlooking breath-taking views of the famous Galway Bay and Clare Hills. The hotel is only 5 minutes from Galway City and is within easy access to Connemara and the Wild Atlantic Way route. Facilities include fully equipped gymnasium, pool, steam room and sauna. The Lobster Pot Restaurant offers modern style cuisine with fresh fish and lobster from the tank. 'An Scadan Caoc' Bar has an informal dining experience with live music at the weekends. Complimentary broadband access in all guest bedrooms and conference suites is available also. The hotel provides an array of complimentary activities to all guests including; Wine Tasting, Ballroom Dancing, Beauty Demonstrations and more. During school holidays the Galway Bay Hotel offers family packages that include kids camp and family activities. ... more   less 
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