Booked the hotel via Supervalue reward deal break.
Picked the only 4 star hotel available in Galway for the selected dates.
On arrival, we were directed to our rooms and as we walked further and further away from the main reception, the communal area was less appealing. First impressions of the bedroom was that it was absolutely freezing and generally grubby. Windows were left open. On closing them, I had to be careful not to touch all the mildrew that had gathered around the frame and sill. There was yogurt type substance splashed on tv and the bed spread looked like something from the 80s and had stains suggesting that it hadn't been washed since then. Because the room was so cold and there wasn't adequate or clean bed covering, we requested a duvet. Pulling back the floral bedspread, we found nuts and other food scattered under the bed. It was clear that a vacuum had not been used in a very long time. Next to the nuts and crumbs, there was a rentokill/vermin box. At this stage we felt physically sick and could not stay any longer.
There was no offer of an alternative room. We even offered to pay full amount for an upgrade. We were forced to leave the hotel at 11 o'clock.The manager spoke very quietly to me as the reception area was busy and promised to call me to discuss further. He never did. We found an alternative hotel and checked in at midnight, exhausted following the situation.
We are highly sceptical of the Ardilaun's treatment towards us and wonder if our stay was not booked under the 'Supervalue/reward' scheme, would we have been treated like proper 4 star guests. in any event, we are regular travellers to hotels and were delighted to pay any rate that matched the service expected. We will never step foot in the Ardilaun again.
I would suggest that management alert customers in the future as part of their advertisement, that if they book any special deals etc, that they will not receive 4 star treatment, and could be accommodated in the more delapidated and unclean rooms.
- Official Description (provided by the hotel):
- The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more less
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