I had an enjoyable afternoon tea birthday party and staff Krishna was brilliant and entertaining. The hotel lounge was cozy and the sea view was mesmerising. It was overall a lovely evening to celebrate my birthday. The food was tasty, although I prefer more choices with the sandwiches.
Dear Guest,
Thank you for your review of your Afternoon Tea Experience, for a special birthday celebration on Trip Advisor. I am delighted that Krishna was on hand to entertain and serve you! We are delighted you enjoyed your surroundings and we would be delighted to prepare different sandwiches, once known in advance, please do get in touch with us if you wish us to complete this.
Kind regards,
Colin Brown
General Manager
cbrown@royalmarine.ie
Attractive and well maintained building, decent sized room with all necessary facilities, good bar and breakfast room. Above all though, is the quality of the staff. Helpful, knowledgeable, pleasant, well turned out - the icing on the cake. My son and I used the Marine as a base for our trip over for a rugby match and would happily recommend it to anyone. But please get some veggie sausages in the breakfast room. I don't mind that I have to ask for them but vegetarianism is a common thing now.
Dear Guest,
Thank you for your feedback on your trips to the Royal Marine Hotel. I am delighted to read that you enjoy our facilities including Hardy's Bar, Dun Restaurant and our bedrooms. We are humbled by your high praise of the team who do their upmost to ensure a wonderful, personal experience.
I am sorry that you are not a fan of our Vegan sausages, it would be a pleasure to know the ones you like and we will ensure to have them there next time you stay, please feel free to reach out in advance of your stay and we will ensure this happens.
Kind regards,
Colin Brown
General Manager
cbrown@royalmarine.ie
We recently celebrated a family event in the Royal Marine and we were very happy with everything. The staff in the reservation office went out of their way to ensure that all rooms were booked and suitable for the various members of our party. We enjoyed our meal in the Dún restaurant and were delighted that it was so easy to chat there. The beds were very comfortable and many of the rooms were very spacious. We also loved the atmosphere in the foyer and the fact that we could come and go , meet one another there and find a seat or a group of seats as we needed. The location of the hotel is second to none and there is a great feeling of space and freedom. Free parking is a definite bonus. A big thanks to all the staff.
Dear Guest,
Thank you for taking the time to review your stay at the Royal Marine Hotel on Trip Advisor. I am delighted to read you were happy with everything. We greatly appreciate your high praise of our fantastic reservations team, Shirley noted the details required to make your stay as comfortable as possible.
It was a pleasure to welcome you to Dun Restaurant on the evening and know that Amy and Bozo had a great time in taking care of you. Thank you for your comments regarding our beds and room size. I completely agree that the space provided gives ample opportunity to wait for other travelling members to join you. We are delighted that you enjoyed our location and the complimentary parking for all our residents.
We hope to welcome you back in the not too distant future, we greatly look forward in assisting.
Kind regards,
Colin Brown
General Manager
cbrown@royalmarine.ie
We stayed for two nights over Easter, with two kids aged 3 and 2.
We arrived at 1.20, but check in wasn’t til 4. We came back at 4 but the room still wasn’t ready. The entire window room was booked for afternoon tea, so seats elsewhere were hard to find, and we had to stand and try to control the two little ones while we waited. Not a great start, but we were kindly offered a drinks voucher for the bar.
Room was fine - double sofa bed for kids. It was an executive room, but sadly the view was of the back yard of the hotel. That was ok - we didn’t want to go on the balcony anyway, for fear of kids messing on it. The room was nice and quiet.
Our double pushchair didn’t fit through many doors in the hotel. Even the ramp access from the front wasn’t wide enough. This is the first time I’ve had an issue with our pushchair. We had to leave it outside our room when we got fed up of collapsing it.
Breakfast was good, staff all very helpful.
Pool was nice and warm, but was a bit disappointed that half the pool was taken up by lanes, even during family time. That made it a bit cramped at times, but not bad, kids loved it.
We ate in Hardy’s Bar - our host was really good, and I’m sorry for not getting his name. Food wasn’t amazing and they had run out of one of the starters and one dessert, though of course it was Easter Sunday. You couldn’t seem to just come into the bar and have a drink though, it was a bit too busy with diners for that.
The Easter egg hunt was fantastic and the girls running it were great.
Summary - our stay was fine, it was a busy weekend, so it may be that it is easier to find somewhere to sit in the lobby at other times.
Dear Guest,
Thank you for taking the time to review your experience at the Royal Marine Hotel over the Easter Bank Holiday Weekend. I am terribly sorry that your bedroom was not available at 4pm, most of the time our team can move around bedrooms to accommodate guests but on particular occasions this is not possible owing to the required configuration. I am glad the team offered a drinks voucher for the inconvenience.
I am happy to read that your were happy with our executive room, unfortunately we do not have any of these bedrooms facing the sea. Owing to the construction age of the building, our door width will fall under previous regulations to what they are today, I am very sorry for this inconvenience.
It is great to know you enjoyed your breakfast experience. Our pool lanes are in place to ensure that those who want to swim lengths including some teenagers and our members, have space to do so, but also that the little ones would be safe away from unintentional bumps.
Mario was on hand on Easter Sunday and I will be sure to pass on your positive feedback to him. Unfortunately with a lot of diners as you have noted owing to the Bank Holiday, we did run out of some items you have my apologies regarding this. Given most of our residents in the hotel decided to join us in Hardy's Bar, our guests looking for drinks would have enjoyed time in our Atrium and Bay Lounge, later in the evening after food service times is also a great time to relax in Hardy's Bar.
I am happy you enjoyed the egg hunt and will pass on your comments to those involved.
Hopefully the positives of your stay outweighed the negatives and we will be delighted to welcome you back once again to our hotel, do feel free to reach out if I can provide any assistance.
Kind regards,
Colin Brown
General Manager
cbrown@royalmarine.ie
My family and I were very well looked after by Myat at the Royal Marine Hotel, who provided us with tea and biscuits. Myat even helped us to even mark a family member’s birthday with a beautiful slice of cake. Thank you for taking such good care of us.
Dear Guest,
Thank you for taking the time to review your experience in the Bay Lounge of the Royal Marine Hotel on Trip Advisor.
I am delighted to know that Myat took special care of you during your lovely occasion of your mother's birthday. We greatly look forward in welcoming you back to make more memorable experiences.
Kind regards,
Colin Brown
General Manager
cbrown@royalmarine.ie
