Friendly staff, nice room, very clean, breakfast disappointing as no vegetables except beans, it would have been nice of tomatoes and mushrooms were on offer too. The evening menu wasn't vast but it was enjoyable.

I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first).

However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile.

The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented.

But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly.

I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same.

Thank you to all of the staff there.

Fantastic stay yet again! A great hotel with amazing location and 2 of the best receptionists in Lauren R and Donna. Wouldn’t hesitate to recommend this hotel to anyone and can’t wait for the next opportunity we have to visit Hamilton and stay again!