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Traveller rating
247
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28
22
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All reviews car park sausage beans free parking included in the price breakfast was included would stay again business trip reception staff staff were lovely only down side one night stay visiting family comfy bed great value for money motorway scotland
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5 - 10 of 652 reviews
Reviewed 21 March 2022 via mobile

Stayed 2 nights and will definitely return and recommend to work colleagues. The room was spacious comfortable and quiet. I had food one evening - nachos and chicken wings and it was delicious. Good choice in the menu and good if you choose to eat in your room. But the outstanding feature was definitely the staff - every single one without exception couldn't do enough to help and make sure my stay was the best it could be. A real credit to your business

Date of stay: March 2022
Trip type: Travelled on business
Thank katecH2366BL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, responded to this reviewResponded 21 March 2022

katecH2366BL, what a review! Thanks. We’re happy to see you had a 5-Star experience. It's great to see you enjoyed the food you had during your stay. We built this company to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Thanks for choosing our hotel and we hope to welcome you back soon! Take care, Izaskun










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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2022

after climbing the steps from the carpark we were greeted with a stunning reception such warmth Donna gives she is truly a glowing team member.
a real shame i could not see her radiant smile beneath the mask.
she truly is management material a great example of service as it should be in the 21st century.
all in all a wonderful stay
Thank you so much Donna for bringing comfort to my business trip.
;) x

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank THEWHITESWAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, responded to this reviewResponded 17 March 2022

Thanks for the 5/5 rating, THEWHITESWAN! Customer satisfaction is our number one priority. Our staff enjoys reading reviews such as the one you left us! It lets us know we are making customers happy! We'll make sure Donna receives the recognition they deserve. We can't wait for you to visit us again! Best regards, Izaskun










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Reviewed 26 January 2022

Stayed for 7 nights with my man. Hotel was very central, very clean and the staff were great and couldn’t do enough for us. Great shower and black out curtains and although situated right on a busy roundabout we didn’t hear any traffic noise whatsoever unless of course we opened the window. Room had a heater and air con for the summer months. Breakfast was really good and included in the price ( the only thing I would’ve changed is the sausages to Lorne sausage or Scottish square, just my preference though). They also had bacon, scrambled egg, beans, toast, breadrolls, porridge, cereals, croissants, mini muffins, juice and really good choice of hot beverages. 7 nights for 2 for 391!. So worth it . Was sad to leave. Would defo use again. Thanks you lovely lot! X oh also the rooms had iron and ironing board and hairdryer!x

Date of stay: January 2022
    • Value
    • Location
    • Service
1  Thank Relax728986
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, responded to this reviewResponded 27 January 2022

Thanks for your lovely review, Relax728986! We're glad we were able to meet your expectations! Your comments have been shared with the full team. When we hear from happy customers like you, we share the positivity around. We're glad the Express Start breakfast was a highlight of your stay. What's better than a bacon bap and coffee in the morning?
Thanks for making our hotel your second home when you're in Hamilton. Best regards, Izaskun










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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2022 via mobile

Great value for money. Staff was pleasant and helpful. The hotel was extremely clean. Located next door to a shopping Center and movie theatre. Great places near by to eat and drink. The rooms were really spacious and well decorated. Can’t beat it for the price.

Date of stay: January 2022
Trip type: Travelled solo
1  Thank I9648XYmichaell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 November 2021 via mobile

Stayed here for business and had an enjoyable stay with more positives than negatives. The room was large, bed and pillows comfortable and was clean. I'm guessing I had a disabled room due to the walk in shower. The shower was poor in room 315 and the floor was completely flooded after a shower and was flooded around the toilet which made it difficult to use. The shower just needs a mop or a long handled wiper to push the water into the drain or a longer shower curtain or screen. It was dangerous and slipper for me and would have been more for a disabled person. The lighting could have been better too. The black out curtains were great and the outside noise was kept to a minimum due extra glazing. The staff were very helpful and friendly, being covid safe and all meals served were hot and tasty. If I visited here again I would definitely stay here again but in a different room. Thanks for an efficient, attentive and enjoyable stay.

Room tip: Avoid room 315 unless disabled
Date of stay: November 2021
Trip type: Travelled on business
Thank partonj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lauren Baird, General Manager at Holiday Inn Express Hamilton, responded to this reviewResponded 16 November 2021

Dear Partonj,

Thank you for taking the time to provide your feedback. I'm sorry to hear that you felt the wet room was dangerous. We will certainly look into your comments further.
I am delighted that you enjoyed the stay finding the bed to be comfortable, room to be clean and team to be very helpful and friendly.
We look forward to welcoming you back again in the future.

Yours Sincerely
Lauren

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