I booked a downstairs room with kingsize bed and ensuite as i have trouble with stairs, i also need help washing etc so obviously i need an ensuite, when we arrived i was taken into second adjoined house and up a flight of stairs, i told her that i had booked a downstairs room as i have real difficulty with stairs, i was told that she had given my room to a disabled couple and it wasnt available, i was not happy i asked about ensuite and the room didnt have 1 i had to share bathroom with 3 other rooms, i told her i needed ensuite and booked an ensuite she said i could have the room at a reduced rate or i didnt have to stay and she wouldnt charge me,it was 4 oclock in afternoon were was i going to find another hotel, so had to make best of it,as i need help with the bathroom we tried to use sink in room and no hot water, neither was it hot in the bathroom,i reported it but still no hot water up to leaving, the radiater was never warm so had chilly room it was hard work for hubby looking after me, the hotel itself was nice and clean in all areas, breakfast was very good had choce of what we wanted from cereal to fried breakfast, all well presented staff were lovely and had a smile, it would of been a lovely stay if we had the room we booked
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- Also Known As:
- Kilkerran Guest House Ayr, Scotland