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18 - 23 of 45 reviews
Reviewed 20 April 2017

I owe my sincere gratitude to Mrs. Anne Hardie, she is very friendly easy going and very warm person. Always flexible and willing to help and meet our needs. She made the entire stay comfortable - we just felt at home and cared for.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Susan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne H, Owner at Woodcroft Cottages, responded to this reviewResponded 25 April 2017

It was a pleasure to be of help Thankyou for staying.

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Reviewed 29 August 2016

We stayed at Roverview (same owner) brilliant very clean lovely location. Everything you could want down to carrier bags for shopping and even some lovely homemade scotch pancakes. Anne was the most lovely caring person I have ever met in numerous self catering all over Europe hope to be back soon

Date of stay: August 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank stevetaffyevans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2016

We booked this last minute the morning before but we're assured the cottage would be ready, the landlady was heading off to do it when she came off the phone.
We had a text the next day arouound midday tellng us the key was in the door to arrive anytime. Now one would think that meant the cottage was ready.
on arrival it hadn't been cleaned, in fact I had to set about trying to sweep it out with a broken brush. It also had a smell of somewhere that and been shut up for a while.
but there was fresh leftover milk and chees in the fridge so that was not the case.
The landlady arrived while we there with a Hoover and proceeded to give it to my daughter to hoover up. We were so stunned we just let that happen.
We then headed off to shop and I bought cleaning stuff to do some cleaning, she came back and offered to clean the cottage while we were out for dinner. In the time were out all she managed was to clean the bathroom. But I had already gone round with disenfectant wipes anyway. And lots of fevered to get rid of the smell.
The kitchen wasn't too bad fridge clean but had partly used milk and cheese in it but The outside had a dirt mark on the front. Everything else in the kitchen was pretty clean.
I slept in the in the bedroom and spent 3 nights trying to eradicate a smell form the bed on the 4 evening I couldn't face sleeping in the bed again and we just left. I have to say the smell did I prove on night 2 and 3 after I moved a dog mattress form behind my bed, but the mattress still smelled as I discovered on night 3
The landlady is lovely but has strange ideas of cleanliness including folding clean sheets and dropping them down in a pile on her drive and leaving them there on 2 occasions. And killing flies with the clean towels she brought for us. We didn't use them I had my own.
She also wanders around the cottage gardens tending to them while people are out. She popped her head in my daughters bedroom window completely invading her privacy asking her to turn down music that was heavy rock but not that loud and it was 5 pm at night, I didnt even hear it and I was in the living room a few yards away. That was bad manners and she should have come to the door and asked, I would have chased her as our neighbours were out and it wasn't loud just not to her taste.
On a positve note this cottage has great potential and it's obvious some updating of it has taken place. Furnishings are hidden underneath blankets that obviously haven't been changed for a while. Duvets are feather and beds are really comfy.
I have stayed in self catering before and never not had a welcome pack of basics, or at least a supply of cleaning materials and toilet rolls. I bought my own.
The whole stay was spoiled by our initial Impression, the smell and a cottage that has obviously had animals in it had not been deep cleaned after them.she did say she hadn't been well that morning, but she had most of the previous day to get it ready so that's no excuse when it's your business.
I messaged the landlady requesting a partial refund for the inconvenience but have had no respone from her other than she would investigate and that was 4 days ago. I waited to do my review but as she hasn't responded I have gone for the full review .
It's very overpriced for what it is.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
3  Thank MaggieC646
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne H, Owner at Woodcroft Cottages, responded to this reviewResponded 1 September 2016

I was sorry that this client was so disappointed with her last minute booking. I was unable to get my housekeeper to help me to do a thorough clean on this occasion then when I had time I found myself with a migraine and lost 4 hours to do the changeover.
I apologised, did what I could in the short time I had when they were out and left a gift of chocolates and flowers and an apologetic note
There had been no dogs in the cottage for about 1 year and as it is regularly cleaned there would not be a trace of dogs. I thought I did hear a dog bark in the cottage while Maggie was there but only on 1 occasion so did not mention this..

I asked the housekeepr to look at the bed and find out the problem but we simply could not find anything wrong but set to and laundered all material thoroughly.

I did not pop my head IN the window, the windows were open and the radio by the window. I would not have been in the garden other than to advise her to lower the volume a little.
The garden is very pretty and I keep it this way, I am very discreet how I garden and most people would not have an inkling that it is kept by the owner.

I have been running Woodcroft cottage as a holiday cottage for 25 years. this week the guests are enjoying the fruits of my labour and enjoying plums , beetroot and peas from the garden, and a bunch of flowers.
The garden is all part of the acre estate in the leafy avenue of Midton road near to Ayr town centre.

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Reviewed 28 December 2015 via mobile

We lived almost 4 weeks in Ayr and during our stay we lived in three of their cottages- Dairy cottage, Church cottage and Riverside apartment. We loved the Dairy cottage most of all (mostly its well equipped kitchen and the space and garden!) but we had to move to different cottages as our stay kept getting extended on short notice. One of the main reason sticking to them was the proprietors themselves- both Ann and Robin were extremely caring and sensitive to our needs. We can now say that there are word to word honest about what they advertise about their property on their website. They, (especially Ann) would go out of their way to help, if needed. They even offered us an overnight stay at their own house when they were away from the town! They were also so much of fun to talk to or be with. We had an absolutely wonderful and comfortable stay and we are so glad to have met two such wonderful people who have inspired us for our lives with their love and care and general attitude towards life. With all love and best wishes.

Date of stay: September 2015
Trip type: Travelled as a couple
Thank drNS_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2015

We spent a week in Harbourview flat with friends for a wedding. The family of the groom rent some of Woodcroft cottages and flats. At our arrival, even if we exchanged a few days before by email, our friends told us the landlady had rent our flat to another people.
She didn't even call us to tell there was a problem, hopefully we had friends who were in touch with her to warn us, and to welcome us at their own cottage... In which we met the landlady who barely apologies, trying to justify herself accusing our friends of "bad communication".
We spent the first night on sofas in our friends cottage, and the landlady eventually let us our flat the night after.
The week was nice (in spite of dirty rust , but not the end...
The last day, just before our departure, we met the landlady to bring back our keys and know how to pay the rest of the amount (we already prepayed 100 £ deposit by bank transfer). We suggested to pay by bank transfer as we did before. The landlady wasn't ok first because she was'nt sure to have the exact amount (because of change rate between euros and sterling). She eventually seemed ok but... She wanted us to pay even for the first night, because we "used her accomodations" and "slept in her sofas, something [she] don't accept usually". She barely "offered" us a little discount for the first night.
Because we did'nt accept (how could we pay a night during which we did'nt use the flat she rented to somebody else, and for which she already has been payed by this other traveller ?), she became angry, forbidding us to leave Ayr without paying her CASH the total amount with a little discount for the first night.
She command me to get into her own car to bring me to the bank, in order to get some fresh money (for which I've since been charged by my bank...) to pay her after some kind of trade talk...
And in the car she barely beg me to say "thank you" for the week we spent in her flat !
I travel a lot in Europe, most of the time in bed and breakfasts, hosts cottages... I never had a such disturbing and dishonnest situation...

Date of stay: August 2015
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
9  Thank EmilBa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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