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“overpriced overheated”

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Premier Inn Inverness East Hotel
Ranked #9 of 36 Hotels in Inverness
Certificate of Excellence
Reviewed 12 July 2017

Room up to usual Premier Inn standard except for being much much too hot. 160 pounds spent on one nights accomodation and I expect to be able to sleep. 26 degress Celcius in room, 12 degrees outside. Window opens 3 inches. Room got down to 25 by morning. No fan. Perhaps they can improve, or maybe not.Did I mention the window opens only 3 inches?

Room Tip: Go somewhere not so hot
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Premier Inn Team at Premier Inn Inverness East Hotel, responded to this reviewResponded 27 July 2017

Hi Ian,

Thank you for taking the time to review our Inverness East Hotel.

I am sorry to hear you did not enjoy your experience staying with us as it was not up to the standards you were expecting. We aim to ensure every stay is perfect and so I apologise we let you down on this occasion.

It is disappointing to hear your stay was spoilt by your room being too hot. As we don't yet have air conditioning installed at our hotel we have measures in place including thinner sheets and fans to help keep the room cool so it's very sad these weren't able to help on this occasion.

We do advise on our website that this hotel does not have air conditioning so that guests can make informed decisions before making a booking. In future, if you wanted to book a hotel with air conditioning, look out for the symbol with a snowflake which indicates the hotel has air con facilities.

Please be assured your feedback has been passed on to the Manager of the hotel to try and help improve this issue going forward.

Once again I apologise for the disappointment caused and hope to welcome you to one of our other hotels again in the future.

Kind regards,

Rebecca

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48 - 52 of 506 reviews

Reviewed 10 July 2017

We had a wedding just outside Inverness so stayed here for 1 night. We arrived early (as did most of the wedding guests staying at this hotel) and the reception staff were very helpful in getting us a room to check into so we could get changed before heading to the wedding at 1pm.

All the staff we encountered here were pleasant and helpful.

The rooms have clearly been refurbished - looking new and modern and very clean. (don't let the old exterior of the building fool you!). Massive comfortable bed, big TV, powerful hairdryer.....all the things you need.

As with all Premier Inns it isn't the Ritz but for a budget hotel it was extremely comfortable with extras such as free Wi-fi included.

Restaurant attached to the hotel (a Toby I think) where we had breakfast - which was around £10 each, which included full cooked and continental.

I'd recommend this hotel for sure - very happy with my stay here. Team here can be proud of themselves!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank SteDon7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opsmng1, Manager at Premier Inn Inverness East Hotel, responded to this reviewResponded 27 July 2017

Hi SteDon7 ,

Wow, Thank you so much for your incredible 4* review.

We hope you enjoyed the wedding!!

I am so glad you liked our refurbished rooms, and the Brewers Fayre next door.

I shall definitely relay this back to the team so again thank you very much and we hope to see you again soon!

Kind regards,
Alanna,
Reception

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Reviewed 8 July 2017 via mobile

Arrived late due to delayed plane. Had booked in as part of the meal deal but running too late for it. Hotel rang and arranged sandwiches in the room. Superb receptionist last night too. Great stay. Highly recommended.

Stayed: July 2017, travelled as a couple
Thank Chilli W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opsmng1, Manager at Premier Inn Inverness East Hotel, responded to this reviewResponded 27 July 2017

Hi Chilli W,

Wow! Thank you for your 5* review.

I am so pleased to hear that you have a great stay and that our receptionists managed to sort you out some dinner and were just in general helpful.

We hope to see you again soon!

Kind regards,
Alanna,
Receptionist

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Reviewed 6 July 2017

We had a lovely stay, met a lovely young lady at receptionist (not too sure about the male one who kept yawning - whom we met later) but whole experience was nice as usual with the Premier.We will be back again.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank iainm723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opsmng1, Manager at Premier Inn Inverness East Hotel, responded to this reviewResponded 27 July 2017

Hi iainm723,

Thank you for your 5 star review!

Thank you for your honest feedback, we are glad you had a great stay so shall be feeding this back to the team.

We hope to see you again next time!

Kind regards,
Alanna,
Receptionist

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Reviewed 4 July 2017

I stayed here for a job interview at the near by Raigmore hospital which is within walking distance.
The room was clean with a very comfortable bed and a sofa in the room, the bathroom was also clean and modern.
One issue we did have was that we were put in an interconnecting room and could hear the TV from the adjoining room.
The room was very warm and as we were next the the A9 it was noisy with the window open so the room was very hot overnight which made sleep difficult
However the hotel staff were exceptionally friendly and helpful and the location is great so I would recommend

Room Tip: I think we were in 135 - I would avoid this due to the interconnecting aspect
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  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank LibertyGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opsmng1, Manager at Premier Inn Inverness East Hotel, responded to this reviewResponded 27 July 2017

Hi LibertyGlasgow,

Thank you so much for your review, I hope the interview went well!

I am sorry to hear that your room was warm and that you could hear the A9, Reception is available 24/7 so if you ever have any issues please pop down so we can see how to resolve any issues.
For example we do have Lighter sheets available, iced water and fans.

On the other hand, I am extremely pleased to see that you found our hotel staff to be friendly and helpful! I will be passing this on to the team.

Once again, thank you for your review and we hope to see you again soon!

Kind regards,
Alanna,
Reception Team.

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Additional Information about Premier Inn Inverness East Hotel

Address: Beechwood Park, Inverness IV2 3BW, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Inverness
Price Range: ₹ 5,398 - ₹ 9,833 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Inverness East Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
If you're seeking a new place to stay, Premier Inn Hotel Inverness East is in a great location. We're situated in a business park, so we're a great base for work as well as play. From the ancient castle overlooking the city, to the latest bands at Rockness and Belladrum festivals, you'll find entertainment that spans the ages in Inverness. Watch the legendary Highland Games, or wander through the historic buildings in the Old Town, then come back for some modern food at our Brewers Fayre restaurant and a great night's sleep in your comfy bed. ... more   less 
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Also Known As:
Premier Inn Inverness East Hotel Inverness
Premier Inn Inverness East Hotel Scotland

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