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“Not one thing bad thing about this hotel - lots of little things wrong.”

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Best Western Inverness Palace Hotel & Spa
Ranked #11 of 34 Hotels in Inverness
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not one thing bad thing about this hotel - lots of little things wrong.”
Reviewed 2 March 2012

Upon arrival we checked in but was not given any info about meal times, facilities, car parking. Our room was next to the elevator which banged shut late in to the night and early in the morning. At breakfast we had to ask for plates and for items to be restocked as they ran out. Duvet cover consisted of large lumps of foam and then bear parts making a weirdly lumpy duvet. We couldn't spread out the foam - we tried. Old and needs replacing. Wine stains on carpet in room.

Best bit was the poole area and scrabble in reception area. Location good too. Would not stay here again.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ADrayson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 7 March 2012
Dear Guest,

Thank you for taking time to complete a review on the Palace Hotel in Inverness.

I’m sorry so many little things went wrong with your stay with us, If you wish to discuss these further please could you contact me at the hotel.

Kindest Regards

Laura Kelly
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (421)
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scotland
Level 5 Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 February 2012

This hotel is well located and has a pool and offers basic spa treatments. I stayed in a room with large bay windows facing the river and had a lovely, restful weekend.

Room Tip: ask for a room facing the river - they do cost a little more unfortunately but if you can afford it...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 7 March 2012
Dear Guest

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read you enjoyed your stay and benefited from a River View Room, these rooms have a lovely view of Inverness Castle and River Inverness and definitely are worth the upgrade.

I hope to welcome you back in the near future.

Kindest Regards

Laura Kelly
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 26 February 2012

Stayed here for the weekend and it was lovely view great looking over the water to the castle gorgeous, our room was lovely ajoining the girls in the next room !!
Meals were good everything well prepared, we used the pool and sauna again it was lovely and relaxing, other guests were very courteous too !!
Not to far from retail therapy, which is nice and convenient, we have booked to visit again in March 2012 and a trip to Eden Court theatre is a must !!
Good package deals can be found on the internet for a weekend.

Room Tip: All rooms seems to be ok !!
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  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank docabd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 29 February 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read that you enjoyed you stay with us and you had time to enjoy our facilities.

Look forward to welcoming you and your family back to the hotel in March.

Kindest Regards

Laura Kelly
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2012

This hotel has good facilities the pool is especially good although not that deep if are tall person. The jacuazzi and steam room/sauna are decent and the changing rooms as well.
There is a lift elevator as well to all rooms which makes life easier.
The only drawback to this hotel is the parking, ie if move away for any amount of time then someone will take the chosen space, there isnt much space to park and having to park in the road with busy weekend nights around pubs bit worrying.
If staying on the 4th floor beware the beds are hard not exactly the most comfortable beds but depends how fussy are, etc.
Overall stayed in far worse.

Room Tip: 4th floor beds arent great
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crudisalwayshere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 22 February 2012
Dear Guest,

Thank you for taking time to write a review on the Palace Hotel

I’m glad you found the facilities suited your needs. I do understand parking can be a struggle at the hotel but we do offer a valet service were your car will be taking to our overflow site free of charge and brought back when you need it again.

I hope to welcome you back again in the near future

Kindest Regards

Laura Kelly
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fife, Scotland
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2012

Good hotel and staff. Near enough in the centre and right beside the river Ness

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iainFife_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMilton, Sales Manager at Best Western Inverness Palace Hotel & Spa, responded to this review, 22 February 2012
Dear Guest,

Thank you for taking time and writing a review on the Palace Hotel.

I'm glad to read that you enjoyed your stay and hope to welcome you back in the near future

Kindest Regards

Laura Kelly
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inverness Palace Hotel & Spa

Property: Best Western Inverness Palace Hotel & Spa
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Inverness
Price range (per night): ₹ 7,379 - ₹ 29,849
Hotel Class:3 star — Best Western Inverness Palace Hotel & Spa 3*
Number of rooms: 110
Official Description (provided by the hotel):
Best Western Inverness Palace Hotel & Spa located on the banks of Inverness opposite Inverness Castle. It is just a few minutes walk to the town centre. Discover a warm and friendly welcome at the stylish and contemporary hotel. Accommodation is offered over 2 period properties and modern refurbished cottage. Choose from Classic rooms to period River & Castle View rooms with a lovely view towards the Castle. Choose from dining in Brassiere, Bar or the Lounge where you can sit back and relax with a Starbucks Coffee and surf the web for free. Visit the Leisure Club with 50 foot swimming pool, sauna, Jacuzzi, steam room. You will enjoy a relaxing break in stylish surroundings here is a brief summary: Inverness City Centre location : Free Wifi : Free Car Parking : Leisure Club with 50 foot Swimming pool : Fitness Suite: Starbucks : Sleeping Beauty Spa. ... more   less 
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
Best Western Inverness Palace Hotel & Spa Scotland

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