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“A gem of a place!”

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The White House Apartments
Sherwood park
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A gem of a place!”
Reviewed 24 July 2012

We stayed here for 4 nights in a 2 bedroom unit off the garden. Several other family members stayed as well (one group in the forementioned room #9). None of us had any issues with either the facilities or the staff, Indeed my brother ans his wife were given a room with a bed that was a little too short for his 6 ft 3 in body and they were promptly moved to another room.
One evening we went out and Michael (the night manager) removed our clothes from the dryer and folded them as he knew we were going to be late. You can't get service much better then that!
All in all we really enjoyed our stay and would like to thank all of the staff for their hospitality.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vivomexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWhiteHouseApts, General Manager at The White House Apartments, responded to this review, 21 September 2012
Thank you for taking the time to post your review, we were pleased to learn that you had an enjoyable stay with us.

We look forward to welcoming both you and your family to The White House in the near future.
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152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
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English first
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2012

We stayed here for one night in a 3 bed apartment. First impression was that the apartment was a bit dated but in reality it simply reflected the period of the overall property. Everything was immaculate and the beds really comfortable. The staff were great and very informative and the location was peaceful and perfect for our stay. We would definitely stay here again!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kv161165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWhiteHouseApts, Assistant Manager at The White House Apartments, responded to this review, 23 July 2012
Thank you for taken the time to post a review about your stay with us here.
We truly value feedback good and bad and it allows us to ensure the standard of service we wish to give guests is of a constant nature.
We look forward to welcoming you back to The White House Apartments soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2012

I will start with as a place to stay it is quite nice...has everything you would need and from all reports is quite large.

My friend booked he is a 25 year old Australian male, he booked for a further 4 of us about the same age.

On our second night we we're out until around 3.30am in did make some noise upon entering the building, we were barely up the stairs when some bloke came up knocking on the door... Bit strange to not be given a chance to settle but all in all fair enough. We did make a bit more noise before settling a received a 1st and final warning the next day....fair enough.

We received 3 more phone calls over the next 4 nights as soon as we got into the room our phone would ring with some lady having a go at us, after the first night we made no noise once in the apartment... We were in unit 9 right at the top which has creaky stairs and a creaky floor.. We were basically being held accountable for the place being 100 years old.

We received no warning of sorts to say after 10pm you can not move or you will get kicked out, I would of thought when a 25 year old male booked that would of been courtesy to say " by the way it has to be kept quiet after whatever time" ..... Anyway just wanted to warn other younger people as we paid 1300 pound for this experience.

People looking after the place were nice enough the rest of the time

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jared G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at The White House Apartments, responded to this review, 4 July 2012
In response to these comments it should be noted that noise complaints at The Whitehouse are few and far between as we find that it is simply polite for guests not to act in a manner that disturbs other residents late in the evening.

Perhaps this customer was not aware of how noisy they were being and it is unfortunate that our caretakers deemed the noise levels to be sufficient to contact the guests in this regard.


From Whitehouse Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 May 2012

My family and I stayed in apartment 9 of The White House Apartments on the 27th and 28th April to attend a family wedding.

We wanted an apartment to enable us to self cater and to be together. We looked at various options on the internet and chose The White House Apartments having looked at the reviews, the studied the website and looked at the location of the apartments to the wedding venue.

What a disappointment !!!!

Apartment 9 is dated, exceedingly basic, tired and in need of a major revamp. It certainly was not to the standard of apartments shown on the website and did not go anywhere near to meeting our expectations.

Examples of the poor standards are :-

Poor decor including wallpaper peeling off the walls and chipped paint.
Curtains hanging loose from curtain poles.
Damaged furniture.
Worn and faded bed linen.

I slept in the single room. The paintwork is an apalling orange colour, the unit under the window is cracked and of poor finish, the duvet cover was old and faded and the headboard is of blue material. Thankfully I was only in there to sleep and my eyes were tightly closed.

I expressed our upset and disappointment to the staff on my arrival, spoke to the duty manager on the Saturday and wrote to complain when we left. We have been offered a complimentary return visit. This is of no use to us as normally when visiting the area we actually stay with family, nor would we have any desire to visit the apartments again.

The management have refused to offer us any rebate on our costs.

As a family we have decided not to let this big disappointment spoil our memories of an otherwise lovely weekend.

The management of the apartments will I hope use this experience to review the website and the apartment and then compare it to what is actually offered in the apartment.

My hope is that this complaint will result in other people deciding to stay elsewhere and will hopefully result in a loss of income.

Stayed April 2012, travelled with family
Helpful?
1 Thank LornaG14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWhiteHouseApts, Manager at The White House Apartments, responded to this review, 11 May 2012
We welcome all reviews positive & negative as this is how we continually improve our service. Please look beyond this review as there is certainly more positive feedback from guests than negatives. I think it would be helpful for review readers to also check the history of the reviewer as this would help them on making their decision.

I was very disappointed to hear that this particular guest & her family did not enjoy their stay with us.

At the White House we have very high standards across the board and are graded by Visit Scotland as a 3-4 star establishment but offer a 5 star customer care service. Through our initial correspondence with the guest prior to their arrival it was never made apparent that they were under the impression that they were staying in "Luxury Accommodation”. No such claim of this nature is made in our website nor reflected in our tariff.

Unfortunately, we were not notified of their disappointed on arrival and following our company procedure we called the apartment to check that everything was to their satisfaction shortly after their check in. A member of the party in fact confirmed that everything was satisfactory. It was not till later on that evening when that one of the guests passed comment on the apartment to our evening caretaker.

Our assistant manager spoke with a guest from the party on the morning following their check in and offered alternative accommodation in together with our assistance in moving their items. This offer was declined.

This apartment has recently undergone a minor refurbishment which is due to be completed later this month.

I appreciated this feedback from the guest and did offer a complimentary stay which was extended to family and friends and I do hope that they will take us up on this offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
1 review
Reviewed 7 March 2012

I stayed here with extended family in 2 apartments, one the mews cottage and one the flat at the top, flat 9.

The accommodation was bright, spacious, and perfect for a large family gathering. The staff onsite were very nice and friendly and helpful - we left a child's blanket which they sent back to us no problem.

We enjoyed our stay here very much in a posh part of beautiful Glasgow and had a wonderful relaxing time. I am certain we will be back and I would recommend these apartments to anyone as a great base for exploring Glasgow. It is in a quiet part of Glasgow but within10 minutes walk of the fab West End where we ate and drank happily.

The area is so lovely, listed buildings in an exquisite crescent, and it was a pleasure. I was sorry to leave.

Room Tip: Flat 9 was lovely - top of building, private, large, spacious and lovely views over city and nearby...
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The White House Apartments

Property: The White House Apartments
Address: 11-13 Cleveden Crescent, Glasgow G12 0PB, Scotland
Region: United Kingdom > Scotland > Glasgow
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #10 of 49 Speciality Lodging in Glasgow
Price range (per night): ₹ 3,157 - ₹ 9,020
Hotel Class:3 star — The White House Apartments 3*
Number of rooms: 60
Official Description (provided by the hotel):
Nestled in a classic Victorian Crescent in Glasgow’s fashionable West End, the long established White House Apartments are superbly located for long or short-term stays in the city. A warm & friendly Scottish welcome will make you feel at home. With competitive rates and only ten minutes from Glasgow City Centre with free on street parking. Each unique and charming apartment, with fully equipped kitchen and bathroom, has been tastefully furnished with your home comforts and requirements in mind. Available in a variety of styles, from Single Studios to Mews Cottages to Three Bedroom Apartments, we specialise in exclusive, yet affordable, quality self catering accommodation. Our properties have been independently graded by Visit Scotland and we guarantee a clean, fresh and relaxing environment with friendly staff on hand at all times to ensure you have an enjoyable stay. We have 32 apartments located in Cleveden Crescent and various other accommodation in Glasgow located throughout the West End. Our portfolio also has various rental opportunities for 6 months or more. We look forward to welcoming you to share the unique experience of The White House Apartments for yourself. ... more   less 
Also Known As:
The White House Apartments Hotel Glasgow
The White House Apartments Glasgow, Scotland

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