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“Made a couple of mistakes.. But who doesn't? Rooms are amazing!!!” 4 of 5 bubbles
Review of Hilton Glasgow

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Hilton Glasgow
Ranked #28 of 95 Hotels in Glasgow
Certificate of Excellence
Yackandandah, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Made a couple of mistakes.. But who doesn't? Rooms are amazing!!!”
4 of 5 bubbles Reviewed 8 August 2012

We had a couple of hiccups like our room was a twin on the first night cause they ran out of doubles.. We had it changed the next day and they asked what wine could be taken up as a complimentary apology and they sent up the wrong one.. Very minor, shouldn't bother writing about it things.. Rooms are fancy!! Really nice.. About a good 10 minute walk into town. Everything else like breakfast and wifi are very expensive.. But hey! It's the Hilton!!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Spanna82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this review, 27 August 2012
Dear Spanna82,

Thank you for taking the time to review your stay at Hilton Glasgow.

I am really sorry to hear about the couple of hiccups you had during your stay and have shared your review with the rest of our team and will include your feedback in our ongoing customer care training.

It’s good to hear you enjoyed your room and we look forward to welcoming you back in the near future.

Kind Regards,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,984 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (547)
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English first
Livingston
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 8 August 2012

This is our 3rd stay in the last 12 months - good room no complaints there - did not eat int he hotel, however the service in the bar was poor for a 4 star hotel. The prices of the drinks from the mini bar are extortionate. My husband had a mars bar at £3.95! which was out of date. He did bring this to the attention of reception staff, who took it of the bill, however the point was that there was likely to be more of them! they didn't seem that concerened. Dissapointing for a hotel which is going through such a large refurbishment.

Room Tip: The Queen rooms are a good size with superking beds which are fab
See more room tips
  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wewanttobe2gether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this review, 27 August 2012
Dear Wewanttobetogether,
Thank you for taking the time to review your stay at Hilton Glasgow.
On behalf of our team I am sorry to hear that on this occasion you felt we were “not up to scratch”.
I have shared your feedback regarding the service in the bar with our Bar Manager who has assured me that the whole team are now in the process of reviewing their customer care training.
Our Room Service Manager is currently investigating your comments regards the Mars Bar and will ensure that all stock is audited.
We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Kind Regards,

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 August 2012

Glasgow was our last stop of our honeymoon (we went to Italy, South of France, the Lakes, Edinburgh before Glasgow) To be honest, Glasgow is not a place for tourist, but luckily we picked a right hotel!

Somehow Hilton Glasgow found out it's our honeymoon, so they gave us a very nice standard room, it's very big, and the view is nice.

The location is excellent, it's within walking distance to downtown. The car park is quite small to be honest, but we managed to find a space every time.

Staff is very nice and professional.

Thank you Hilton Glasgow, we had a nice stay.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kay6_travela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this review, 20 August 2012
Dear kirstenlau,

Thank you for taking the time to review your stay at Hilton Glasgow and for awarding us full marks.

I am delighted to hear you enjoyed your stay with us and have shared your kind comments with our team.

We do hope should you plan to visit Glasgow in the future that you will come and stay with us again.


Kind regards,

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 August 2012

I stayed here with three of my friends for the weekend. The rooms were clean and modern. Good location ten mins walk from the centre of town. Taxi from the city centre was approx five pounds. We loved the shopping and restaurant choices in Glasgow, great trip.

  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MhairiMac_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this review, 20 August 2012
Dear MhairiMac_12,

Thank you for taking the time to review your stay at the Hilton Glasgow.

I'm glad to hear you and your friends enjoyed your weekend break in Glasgow and look forward to welcoming you back to the hotel soon.

Kind regards,

Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 6 August 2012 via mobile

As a surprise anniversary gift my partner booked us into an executive suite at the Hilton hotel! The room was ammculate beyond expections also used the swimming pool and gym facilities which where to the highest standard!! Eat in the Resturant Minskeys and served by the excellent waiters and waitresses the food was superb and top notch and the breakfast mmmmmm try the pancakes with Nutella they are amazing!!! Best night i have ever had in any hotel!! =D

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craig_C2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa L, Manager at Hilton Glasgow, responded to this review, 20 August 2012
Dear Craig_C2,

Thank you for taking the time to review your stay at the Hilton Glasgow and for awarding us full marks.

It's great to hear you enjoyed your stay and I have shared your kind comments with our team.

We look forward to welcoming you back soon.

Kind regards,

Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow

Property: Hilton Glasgow
Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Glasgow
#13 Luxury Hotel in Glasgow
#15 Business Hotel in Glasgow
#19 Romantic Hotel in Glasgow
#23 Family Hotel in Glasgow
Price range (per night): ₹ 6,213 - ₹ 14,064
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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