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Reviewed 31 December 2021

After an enjoyable first time stay at this hotel in June, we decided to book again. However, it was far from enjoyable this time around! When checking in, we weren’t asked if we had a car with us or how much it cost to park the car, we had to ask ourselves! No information given about the spa etc. The room was fairly clean apart from the dirty marks on the coving above the bed which looked like a drink had been thrown over it. We had dinner and drinks booked at a restaurant and bar in the city centre, it was cold and wet so we decided to cancel our reservations and have dinner/drinks in the hotel (The Brisket). My partner asked at reception if it is advised to book a table and he was told it was a walk in service and they do not take bookings. We went down to the restaurant only to stand at the entrance for a couple of minute waiting to be seated, instead members of staff walked past and never gave us a look at. I eventually approached a member of staff and asked if there was a table for two, she passed me one menu and said “here’s a menu, sit wherever you want and someone will be over” I was extremely taken back by the poor quality of service. We noticed two empty tables which had a sign on them saying ‘reserved’ after us being told you could not book a table. The only tables left were high tables, I had a dress with heels on therefore it was not even an option to sit there, we then had to leave the restaurant. At 8 o’clock, we were then left to phone around restaurants to try and get a last minute reservation, which luckily we managed to get one! Very disappointing and humiliating. Room 609.

Date of stay: December 2021
Trip type: Travelled as a couple
1  Thank chloed1x
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gary Rice, Other at Doubletree by Hilton Hotel Glasgow Central, responded to this reviewResponded 18 January 2022

Hello chloed1x,
Thank you for your review and honest feedback based on your experience. Please accept our apologies for the shortfalls experienced, we will use the feedback to continually improve.
Yours Sincerely
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2021

We thoroughly enjoyed our visit to the DoubleTree by Hilton for one night on Monday 20th December. We stayed in an executive room (833), which was at the end of the corridor and therefore very quiet. The room was clean and comfortable, although quite cold as the heating was off - a small suggestion would be to ensure that this on before people arrive, especially if you have already checked in. The staff in the hotel were very welcoming and helpful and made you feel valued guests. We were extremely impressed by the service in the executive lounge and would have no hesitation in returning to Doubletree by Hilton Hotel Glasgow Central.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank wjca1958
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gary Rice, Other at Doubletree by Hilton Hotel Glasgow Central, responded to this reviewResponded 31 December 2021

Hello wjca1958,
Thank you for your excellent review and feedback. We hope you will stay again in the future.
Kind Regards
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2021 via mobile

Stayed one night while on a theatre trip and the hotel exceeded expectations,we arrived long before checking in time but we’re told our room was ready immediately which was a bonus.The room was very clean and comfortable and had everything needed to make our stay comfortable.The breakfast in the morning was very nice and had a wide range of food on offer.We would definitely stay again and would recommend it to friends

Date of stay: December 2021
Trip type: Travelled as a couple
Thank Graeme M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gary Rice, Other at Doubletree by Hilton Hotel Glasgow Central, responded to this reviewResponded 31 December 2021

Hello Graeme M,
Thank you for your excellent review and feedback. We hope to welcome you back in the near future.
Kind Regards
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2021

This hotel is well worth the money, the staff are friendly and helpful. The hotel kept clean and tidy, the room was bright clean and there was fresh towels and toiletries in the bathroom. Plus there was the added benefit of free work-go and leisure centre.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank andrewprunty53
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gary Rice, Other at Doubletree by Hilton Hotel Glasgow Central, responded to this reviewResponded 31 December 2021

Hello andrewprunty53,
Thank you for your excellent review and feedback. we hope to welcome you back again in the future.
Kind Regards
Gary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2021

Stayed here for a few nights as part of our honeymoon trip around Scotland. I was really impressed with the room and the facilities at the hotel. The breakfast was really good, there was a bit of a wait on one of the days but to be honest that was totally expected with it being a weekend and it's clearly a very busy hotel. Had everything that I would expect from a Hilton and is one of the nicest hotels I've stayed in. The room had everything you need and the beds were exceptionally comfy

Date of stay: November 2021
Thank jodiet911
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gary Rice, Other at Doubletree by Hilton Hotel Glasgow Central, responded to this reviewResponded 31 December 2021

Hello jodiet911,
Thank you for your excellent review and feedback. We hope to welcome you back in the near future.
Kind Regards
Gary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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