After an enjoyable first time stay at this hotel in June, we decided to book again. However, it was far from enjoyable this time around! When checking in, we weren’t asked if we had a car with us or how much it cost to park the car, we had to ask ourselves! No information given about the spa etc. The room was fairly clean apart from the dirty marks on the coving above the bed which looked like a drink had been thrown over it. We had dinner and drinks booked at a restaurant and bar in the city centre, it was cold and wet so we decided to cancel our reservations and have dinner/drinks in the hotel (The Brisket). My partner asked at reception if it is advised to book a table and he was told it was a walk in service and they do not take bookings. We went down to the restaurant only to stand at the entrance for a couple of minute waiting to be seated, instead members of staff walked past and never gave us a look at. I eventually approached a member of staff and asked if there was a table for two, she passed me one menu and said “here’s a menu, sit wherever you want and someone will be over” I was extremely taken back by the poor quality of service. We noticed two empty tables which had a sign on them saying ‘reserved’ after us being told you could not book a table. The only tables left were high tables, I had a dress with heels on therefore it was not even an option to sit there, we then had to leave the restaurant. At 8 o’clock, we were then left to phone around restaurants to try and get a last minute reservation, which luckily we managed to get one! Very disappointing and humiliating. Room 609.
