We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
7 people are viewing this hotel
Lock in the lowest price from these sites
Booking.com
$153
View deal
Expedia.com$152
Hotels.com$152
Priceline$153
vocoHotels$152
FindHotel$152
ZenHotels.com$168
View all 20 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Nearby Hotels
Reviews (5,119)
Filter reviews
5,119 results
Traveller rating
2,092
1,697
760
321
249
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,092
1,697
760
321
249
Show reviews that mention
All reviews champagne bar train station champagne central taxi rank hope street lovely hotel afternoon tea street noise lovely room standard room an overnight stay central glasgow haggis stayed for one night concourse concierge mirror
Selected filters
Filter
Updating list...
11 - 16 of 5,119 reviews
Reviewed 30 June 2022

The hotel is centrally located at the main train station. Unfortunately, nowhere on the website do they mention it is impossible to drive your private car to the front door to drop off luggage before parking in a public lot several blocks away. Not an issue if you are arriving by bus, train, or cab. No ramp at the main entrance and no assistance to bring in heavy luggage. The front entry is modern and welcoming. Halls are worn and seem to go on, and on, and on. The room and bathroom were large for a European hotel. If you are sensitive to light, bring a sleeping mask.

Room tip: Higher floor, closer to the elevators.
Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Wanderlust4Life87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at voco Grand Central Glasgow, an IHG Hotel, responded to this reviewResponded 3 weeks ago

Hi Wanderlust4Life87,

Thank you for your patronage, and stay in voco Grand Central Glasgow. Here we provide a quality stay in an environment different from every other hotel chain.

I received your evaluation of our service and am sorry for the inconvenience during your stay. I know this is not what you come to expect from a quality chain like ours. I distributed your message to our managers and took the necessary steps to stop this from happening.

We hope you allow us to host your next travel. We know you won't regret this decision.

Cordially,

Oscar C.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022 via mobile

Booked room only rate, stayed on Saturday for 1 night. Allocated room 303 with view looking onto Gordon Street. Arrived at the hotel early to leave our bags and allocated hotel room early at midnight which was brilliant as check in was from 3pm.

The hotel staff were very professional, friendly and welcoming. Lovely hotel.

The hotel appears to of been redecorated over the last few years, hotel room clean but every time someone walked last the hotel room door it sounded like someone was trying to enter the room. This was not the case, the noise was due to the door being very old, and vibrations of someone walking past!

Great location but a bit over priced and do not think it’s good value for money. Disappointed that breakfast wasn’t included in the booking as we paid quite a lot of money to stay at the hotel on a Saturday night.

Date of stay: June 2022
Trip type: Travelled with family
Thank nicoladickson23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allan Wilson, Other at voco Grand Central Glasgow, an IHG Hotel, responded to this reviewResponded 1 week ago

Dear nicoladickson23,

Firstly, thank you for taking the time to compile your feedback from your stay at the hotel.

Please accept our sincere apologies for the points highlighted and rest assured these have been communicated and being investigated by the relevant managers to ensure the necessary steps of action are undertaken.

We look forward to your next stay, and with the opportunity to restore your faith and reassure you that your feedback has been taken very seriously.

Kind regards,


Allan Wilson
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022

Visited with £50 voucher for 2x afternoon tea. Had seen same as a deal on line for 1/2 price so presumed we would get the ‘super’ service! Have to say what we had we enjoyed but very little ‘special’ items on the plates…. Definitely extremely overpriced…. With what we had left over, we were handed a couple of paper bags and told no boxes for packing available. Once home what we have will be not worth eating. Moral of the story… get the cheap voucher and feel as if you got a bargain!! Such a shame as keen to see what we would get for £50!! More fool me

Date of stay: June 2022
Trip type: Travelled with family
Thank Minimedal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allan Wilson, Other at voco Grand Central Glasgow, an IHG Hotel, responded to this reviewResponded 1 week ago

Dear Minimedal,

Firstly, thank you for taking the time to compile your feedback from your afternoon tea at the hotel.

Please accept our sincere apologies for the points highlighted and rest assured these have been communicated and being investigated by the relevant managers to ensure the relevant action undertaken.

We look forward to your next visit, and with the opportunity to restore your faith and reassure you that your feedback has been taken very seriously.


Warm regards,

Allan Wilson
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022

We booked Voco grand central hotel in Glasgow for just a night. We were on our scotland trip and chose this hotel as its very centrally Located -infact the back door of the hotel opens up inside the central railway station.
The breakfast was decent not exceptional- Check in and Check out was quick, The hotel is centrally located. By taxi you can visit the Necropolis and George square in 10 mins.It has some good shopping and restaurants around the hotel.
This hotel looks quite majestic however it definitely needs to add more customer service to it.
What the hotel should upgrade?
The room/hotel Lighting which is extremely dim.
The elevators are very slow. Can do better.
Only downside of staying here was- It had a fancy bathroom however the bath did not have hot water on that particular day and I had to take a shower in cold water while screaming my lungs out.(The reception informed us there was a technical problem)
For an IHG Chain hotel trust me it can do better.

Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank bijalkadam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at voco Grand Central Glasgow, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Hello bijalkadam,

Thank you for choosing Voco Grand Central Glasgow as your travel partner!

We always strive to give only the best service to our guests. I'm sorry for what happened. I shared this with our hotel management. I'm sure that your feedback will be looked into and addressed accordingly.

We appreciate you as one of our valued guests. I hope we get the chance to serve you again and create a better experience for you in the future.

Stay safe,

Deborah R.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2022 via mobile

We visited in mid May…first room we were assigned was so tiny two people could not move around the bed, and we had booked a Premium room. Back to check in, took ages to find a “premium “ room”… was a bit bigger with a chair and table but not aligned with the online description. The hotel has become a site for large tour groups. On our visit one of the two small elevators was out of service and stayed that way for the three days there. There were huge lines for the elevator especially when the tour groups were checking in or out. We ended up using the stairs. Staff were friendly but facilities very lacking. Would not stay again.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank S2774UUsusanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at voco Grand Central Glasgow, an IHG Hotel, responded to this reviewResponded 5 weeks ago

Hi S2774UUsusanh,

Voco Grand Central Glasgow provides a quality stay in and environment unique to our chain. We appreciate your stay, and patronage.

I received your message and am sorry for your experience. I understand you have an option when staying and chose us because this is not characteristic of our chain. I sent your remarks to our local area managers and took action to prevent this from happening.

I invite you to come on your next travel adventure. We know that you won't regret your decision.

Warm regards,

Oscar C.
Case Manager
IHG Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews