Stayed here for 2 nights mid-week. Booked a premium room and we were given a pokey room at the end of a corridor overlooking the station. The room had an odd little "dressing room" thing off to one side with an extra TV and a little chair - pointless.

We arrived late so we phoned down to get some room service for dinner - phone button for room service went to a disconnected line and when reception transferred me the connection was so bad I could barely make out what was being said.
Turns out the room service menu online was out of date, so we ended up just getting a takeaway instead.

Curtains didn't block out much of the light from the screens in the station and no real soundproofing so the noise was pretty bad, not a restful night.

Shower in the bathroom was decent, the towel rail was squeezed in behind a lamp above the sink and one of the towels had a hole in it - overall not great.

In the morning I asked at reception if there were any other rooms available away from the trains - was told that the hotel was very busy and so no guarantees, I gave them my phone number and was told they'd phone me by 3:30 after speaking to housekeeping.
3:30 came and went, so I called back - after being on hold for a few minutes I was told that the hotel was fully booked... except the hotel website still showed rooms available to book, so that was odd.

All in all we would have probably been better off just booking a Premier Inn or something for half the price.
Don't think we'll be back.

We stayed here on a visit to the city for our anniversary. We arrived at 11am in the morning so we were delighted when they said we could have access to our room early. The room was clean and tidy but felt the decor wasn't in keeping with the rest of the hotel. My partner had ordered and paid for a surprise bottle of champagne which wasn't in our room on arrival but assumed this was just because we checked in earlier. On arrival back to the hotel at 4:30pm this still hadn't arrived so he called down to reception and they seemed to have no knowledge of this. 30 minutes later we then finally received our champagne. Whilst getting ready we tried to order some room service however the member of staff who was answering the phones was very incompetent and said we could only have chips as room service... although the menu was in the rooms.
We decided not to have breakfast so we cannot comment on this.