Had a lovely overnight stay on 3rd April for our anniversary and hotel is lovely, grand and room was fab. Lots of space- fantastic comfy bed and pillows..also got a nice surprise of bottle of fizz in the room. Very central for transportation too. Staff very pleasant and helpful and breakfast was good too.

We booked 3 rooms through a voucher which included bed and breakfast and champagne Afternoon tea, superb value.
All 3 rooms were clean, well set up and very comfy. Complimentary water and wee box of chocolates, nice touch.
Bathroom, shower etc all great. Good double glazing as well so no nose at all from the street outside.
Couple of points, window latches in our room were broken… see photos and there no fridge so you can’t keep water etc cool.
The afternoon tea is in champagne bar and service and standard very high even though the bar was especially busy on Friday night and Saturday afternoon.
Definitely be back and definitely do this deal again, location is perfect whether you arrive in either station or by bus.

Really disappointed with this hotel, especially given the price and the grand/luxurious from outside.

I was on a work trip so checked in around 5/6pm on a weeknight. It was quite busy with lots of people checking in and when it came for me to check in I was asked would i be phong cash or card? I advised the receptionist that the stay was already pre paid as I had booked through my corporate travel company (which I do on a weekly basis and never had any issues). The receptionists accepted this and thought it must be a mistake, however as she was sorting my room key out she noticed on the next stage it was again saying my room was not paid for. I showed her my booking confirmation and confirmation of payment, so she said she would look into it for me and ring me if the payment hasn’t gone through. This was in front of a lot of people so I felt a bit embarrassed however it’s not the receptionists fault she’s just doing her job. What really annoyed me is that as I was about to leave reception with my key, was I was called back by the receptionists to be told that there was actually a specific note from the reservations manager next to my name, saying to make sure I pay my bill. I was absolutely humiliated because this was almost an attack personally on me. I think the receptionist could see how embarrassed I was so she said she would ring me later on in the evening to sort the situation out (which she never did so I am assuming they found the payment?).

After that I went up to my room and was really underwhelmed. I’ve been in Glasgow 3 weeks at this point and like to try and visit different hotels. The week earlier id stayed in The Hilton and this room had nothing on that. My colleagues were also all staying in this hotel and we had all booked Queen Rooms. I went to see their rooms later and there’s were a lot grander than mine! My room was really basic (room 228) and didn’t have a corridor into it or anything, as soon as you opened the door you were right in front of my bed which I didn’t like. As a young solo female traveller this made me feel uncomfortable.

When I went to sleep that night, I switched the light off and there was a huge luminous green light on the curtain. I assumed it must be a shop sign outside so I got out of bed to check but couldn’t see anything. Confused I turned round to find that there was a huge emergency evacuation sign/light on the wall of the bedroom which was shining right onto the curtain. This is the type of sign you would find in a corridor so I am assuming the room used to be a corridor and they changed it into a room. The room was lit up all night bright green it was ridiculous.

I went to Champagne Central and really enjoyed that and couldn’t fault it however the actual hotel itself isn’t up to scratch