First time staying last week, and I was a little worried that there might be excessive train noise due to the proximity to Central station, but I should not have worried.
My room on 7th floor was very clean and comfortable and I slept very well.
Staff at check in were also welcoming and chatty.
Would recommend and stay here again when on business in the area.

On the plus side - the hotel is spotless, the staff are very friendly, informative and obliging. The location is great. The lobby bar is pleasant and the overall decoration is lovely
On the downside - check in was very busy and, although it is rated at £84, which was our charge, everyone else that checked in at the same time were being charged £69. There is no "in room" phone, so if you need to contact reception you have to use your mobile. Hospitality supplies in the room were basic and the dispensers in the bathroom were nearly empty. What really let it down was the abysmal breakfast - £19 for 2 people for a badly stocked and laid out, limited choice continental - nearly everything was down to the last couple of pieces and not being topped up regularly with ourselves and other guests hunting for stuff (and this was mid breakfast service, not end). The juice glasses are tiny - not much bigger than a shot glass. I have stayed in better hotels in Glasgow for less.

So cold. Wish I had packed for a long winter I know the fuel crisis is bad but this is igloo level. The staff are lovely but i go to reception to be shown a picture of how to set the thermos. I may not be the brightest little bunny but I will NEVER stay with this chain again.

Also they keep turning the tv on. 1984?

I am just typing stuff now because this wonderful app has set a word limit

Yours Victor Meldrew lives.