So we booked these apartments for a hen party for last month through the MD Scott? Never have I received such bad customer service from him. When we booked this place he was aware it was a hen party even though he mentioned that they don't normally accept it but as long as we behaved then it would be fine. Therefore he had a month to let us know if he didn't want us to stay there. The website doesn't say that they don't accept hen parties either!
Communication with Scott was awful from the beginning... I had to chase him numerous times to just confirm the transfers. He ignored my phone calls and emails, and in the end (the night before) he finally confirmed it was booked!
When we got there, we left our bags there as check in was few ours later. So we had arranged a gorgeous lunch for the bride to be...while eating we got a call from scotia grande to say that we can no longer stay at the apartments as they conveniently had a gas leak! They couldn't put us up in a like for like apartment in the whole of Edinburgh and were the most unhelpful people. Bearing in mind we were 7 girls from the Midlands and didn't know the area very well! All they told us was that they can refund us the money... And had no intention of helping us find an alternative.
It put a real downer on our weekend when it was meant to be a special weekend for the bride to be. We didn't mind if they were sympathetic or apologetic about it, but they were rude and tried their best to get rid of us.
Never had anyone experienced such bad customer service from anyone before. And we were shocked!
Reading back on their reviews... Looks like this is not the first time they have come up with a poor excuse... If they didn't want us there, they had a month to tell us instead of ruining our weekend!
I have never written a trip advisor review before but I felt this was definitely necessary.....I will never recommend this place to anyone!
- Official Description (provided by the hotel):
- Scotia Grand Residence offer 1, 2, 3 and 4 bedroom immaculately presented apartments in the prestigious and sort after Quartermile development. Situated within walking distance of the city centre and Royal Mile, these luxury apartments have been finished to the highest standard and make for a relaxing and memorable stay. All apartments offer lift access and are entirely self-contained. ... more less
- Also Known As:
- Scotia Grand Residence - Quartermile Apartments Edinburgh, Scotland