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All reviews the club lounge platinum member pool and steam room calton hill high ceilings leisure facilities lovely hotel fire alarm duty manager city centre quiet location breakfast staff hotel is situated lovely room third floor large room princes street
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Reviewed 6 November 2018 via mobile

Amazing hotel so close to Princes Street. Very clean and beautiful decor. Staff were incredibly helpful. Very brief visit as arrived late but looking forward to 3 nights there in February. Thoroughly recommend.

Date of stay: September 2018
Trip type: Travelled with family
Thank Lorna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 4 weeks ago

Dear Lorna L,

Thank you for taking the time to leave us such a great review. We look forward to welcoming you back in February.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2018

Served our needs well. Check in was quick and all the relevant information was given in a polite and friendly manner. Clean rooms and good location. Bed was good and room was quiet.
Didn’t eat breakfast at the hotel but seemed a reasonable price. Very satisfied with our stay here.

Date of stay: October 2018
Trip type: Travelled with family
Thank Safari52552541991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 4 weeks ago

Dear Safari5255254 1991,

Thank you for the positive comments in your review. It’s always nice to receive good feedback and to know we’re all working together well to meet the needs of our guests.

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Reviewed 3 November 2018

Checked into a room not properly cleaned, changed rooms, second room (115) had a large hole in baseboard with cold draft, shower head broken, fridge locked (electronic locks with problems all week, changed to 3rd room, much nicer reported maintenance problems not corrected, could not replace burned out bulb over bathroom sink, thermostat problems in second room.. Some black mold in bath of 3rd room. Had to replace key cards 4 times. Restaurant service quite slow and quite chilly for dinner. Nice breakfast buffet. All staff very nice and polite. This is not a 4 star hotel! Unable to get copy of bill at check out - printer not working for at least a week.

Room tip: 3rd floor rooms for view and better rooms
Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Bruce V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 4 weeks ago

Dear Bruce V,

I am very sorry about the problems you faced during your recent stay. As you know, we are currently in the final stages of a major refurbishment of the Hotel.
We are still carrying out some snagging and final fixes in some areas and it is largely thanks to guest reviews and feedback such as yours that we are able to isolate and rectify these issues.
We can only hope to see you again in the near future so we can present our hotel to you in it’s full glory.

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Reviewed 31 October 2018

Just arrived home from a fantastic two night stay in your lovely hotel. It was beautifully decorated through out. The reception area was very welcoming, the bar area was very nice and the restaurant was very nice too. The toilets in the bar area were spotless . The breakfasts were delicious and there was a good selection. Our room was very tastefully decorated, clean and comfortable with a great view. The staff were lovely. Vert helpful and friendly and nothing was too much trouble. We loved this hotel and if we ever come to Edinburgh again we will definitely stay here.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank jenny o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalterrace, Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 4 weeks ago

Dear jenny o,

Thank you for taking the time to leave such a great review. Every single member of staff takes great pride in the hotel, it’s history and indeed it’s future. Positive feedback like this builds the team’s morale which in turn makes for a better guest experience.
We look forward to welcoming you back.

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Reviewed 31 October 2018 via mobile

The experience was not a good one. Had 2 dishes and had to wait nearly 2 hours. Observed staff literally running around, taking food to the wrong tables and invoices appeared to be incorrect. On top of this, it was cold and uncomfortable. I shall not be staying there again.

Date of stay: October 2018
Trip type: Travelled on business
Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal Terrace, responded to this reviewResponded 4 weeks ago

Hi Simon H,

Thank you for your stay and for taking the time to share your experience with us. I am sorry that some of our services and facilities didn't match you expectations on this occasion. to us your feedback. I am sorry to hear that we did not come close or be at par with your expectations. We aim to be able to support you in your journey to success and your comments value to us. I've shared this with the management team for improvements needed.

We look forward to having the opportunity of welcoming you back and show you the real customer service we have here at the Crowne Plaza Edinburgh - Royal Terrace.

Best,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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