I have visited this place for several years and normally the service and food is quite good, however it is a bit "dated" and it seems to be a very hit and miss affair lately.
The staff tend to range from the very helpful, to those that won't even acknowledge you.
As a wheelchair user, the service was very helpful..... to some extent. I was given excellent help by a couple of the staff, yet the "chef" couldn't even acknowledge me, and even my partner only got grunts out of him, he didn't want to know me until I asked the duty manager to help me get some food. My partner couldn't handle 2 plates of food at a time, so a better service here would go a long way. Also, one of the newer members of staff, apart from not even saying a word to me, would acknowledge my partner, yet just stare at me in passing every single time. How rude is that? Discrimination at it's finest I felt.
Now down to the food... It can range from excellent to mediocre. The quality is normally very good, but depending on how long it's been out can result in it being nice and warm to dry and quite cold. There was no choice in size of Yorkshire pudding either, it was small, or have nothing.
Access into the building is a via 2 sets of doors and someone alone in a wheelchair may struggle to get in, thankfully the patrons that use this place seem to be very helpful and would happily help you out. I wish the staff could be that helpful and polite, and not leave me or my partner struggling!!!
There is one very big issue though, and for certain disabled people, it's a BIGGIE.
For starters to actually use the disabled facilities means battling with 2 doors, not just one.
Once you have battled through the doors without any staff assisting, then you will find that you CANNOT get a wheelchair into the disabled toilets and be able to close the door. If you are in an electric wheelchair, you will NOT be able to even get in there in the first place. The room is too crowded and far too small to be anything close to being disabled friendly.
The only way you can use the disabled facilities are if you are able to get out of your wheelchair, and then leave it outside the room which I simply cannot do.
So in summary, it is quite hit and miss. It has gone downhill recently in service and quality.
Improvements in quality, access, and attitudes wouldn't go amiss. There have been times I couldn't fault it, yesterdays visit, I couldn't wait to leave.