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“Location was great”

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Hilton Edinburgh Grosvenor
Ranked #119 of 150 Hotels in Edinburgh
Illinois City, Illinois
Level Contributor
3 reviews
3 hotel reviews
“Location was great”
5 of 5 bubbles Reviewed 7 February 2012

Our holiday to Edinburgh was very good and this hotel was very nice, made the trip nicer. Edinburgh is a lovely place but can be very tiring for a tourist especially when one has only 2 days. But I loved this hotel. Nice rooms well done up, good bathrooms (very important for lady travelers) A bit pricey but then this is a major city and you would expect to pay more. Surely a visit again here if my travels bring me back to this charming city.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, General Manager at Hilton Edinburgh Grosvenor, responded to this review, 19 February 2012
Thank you for your review of our hotel.

I am glad you enjoyed your trip to Edinburgh, and I was extremely delighted to read that your stay with us made it all the better, we will look forward to welcoming you back in the future.

Thank you
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2,470 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (381)
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English first
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 February 2012

Scotland England on Saturday evening so everywhere was incredibly busy as you might expect unless you are the manager of this holtel who whilst I was waiting in a half hour queue for the bar I overheard say to another customer 'I didn't think it would be so busy'!

Making allowances for the fact the Rugby was on the Hotel on the whole is quite good, Old building so high ceilings and unusual shaped rooms but with enough room.

Ideal location for walking to Murrafield and into Edinburgh City centre was a plus.

Had to ask for clean towels on the second morning after the room had been made up but put this down to an oversight and the claning staff were extremely pleasant and helpful.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank padmoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, General Manager at Hilton Edinburgh Grosvenor, responded to this review, 19 February 2012
Thank you for taking the time to review our hotel.

I’m delighted that you enjoyed our rugby weekend - the hotel is always bustling during these weekends and rugby always generates a great atmosphere for guests and staff alike.

Thank you
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London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 6 February 2012

Location - For me it is important to be near George Street for work and this hotel is about £6 taxi ride so relatively close.

Room - Small but comfortable if a little noisy (thin walls). Good TV!

Bathroom - Shower was terrible, barely got me wet!

Service - Great service, very helpful and efficient

Value - I paid around £115 per night excluding breakfast... Think that this is pretty fair value for the stay. Breakfast was quite expensive though (although good).

Overall, not a bad place to stay in Edinburgh, I would stay again but would rather go for the George Hotel on George Street!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomormrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, General Manager at Hilton Edinburgh Grosvenor, responded to this review, 19 February 2012
Thank you for your review.

I am glad you found your stay value for money. Thank you for your feedback regarding our staff/service, it always gives me a great deal of pride when the staff are acknowledged.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East Of England
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 4 February 2012

When we arrived, we were greeted by a friendly receptionist. However English was not her first language and my partner and I had a lot of trouble trying to understand her. She asked us if we were members of the Hilton, which we were not. She said that if we joined we would receive special offers to which I declined as I just wanted to get to the hotel room. Maybe's if I'd signed up, we may have been given a room that was not the size of a postage stamp. Further more, she was not going mention about an upgrade that I requested when I booked on line. So when I asked her about this, she stated that we would be staying in the annexe building across the road, as it was much nicer. Strange really, considering there was no mention of an annexe when I booked up. And yes the room was clean, but deffinately not worth the price that I paid. If I'd known this, I would have booked a different hotel as it was a bit of faff on when having to walk to the main hotel on 2 ocassions for breakfast. Will I return????? Probably not.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pattycakes46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, General Manager at Hilton Edinburgh Grosvenor, responded to this review, 19 February 2012
Thank you for your review.

I am sorry you were disappointed with your stay. Rooms in the hotel do vary in size, this is the nature of the building due to the hotel originally being townhouses when built in 1860. The hotel is housed over two buildings, the Townhouse annexe recently underwent a £1.3 million refurbishment and the rooms are stunning.

Complimentary upgrades are given to our Diamond and Gold HH members. Requests made during the booking process for upgrades are not guarantees, we do endeavour to fulfill these requests where possible and I am glad our receptionist was able to do so on this occasion.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

Stayed for one night and really enjoyed. Good walking distance to main shops and restaurants. Room was a good size and well equipped. Had breakfast on the Saturday morning which was pleasant could have been a bit fuller but it was nearly finishing time which shouldn't make a difference but understandable. Jayesh checked us out and he was very chatty and helpful. Great nights stay.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChickyBirdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, General Manager at Hilton Edinburgh Grosvenor, responded to this review, 19 February 2012
Thank you for taking the time to review our hotel.

I am delighted that your stay with us was an enjoyable one. Your comments regarding Jayesh have ensured that he is put forward for internal recognition. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Edinburgh Grosvenor

Property: Hilton Edinburgh Grosvenor
Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#57 Luxury Hotel in Edinburgh
Price range (per night): ₹ 7,278 - ₹ 24,562
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
Number of rooms: 184
Official Description (provided by the hotel):
A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more   less 
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Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland

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