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“not as nice as I expected”

Highland Experience Tours
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US$ 61.56*
and up
Scottish Highlands, Loch Ness and Glen Coe Day Trip from Edinburgh
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US$ 61.56*
and up
Oban and the West Highlands Day Trip from Edinburgh
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US$ 51.08*
and up
Loch Lomond, Stirling, and Glengoyne Distillery Tour from Edinburgh
Ranked #6 of 203 Tours in Edinburgh
Certificate of Excellence
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Owner description: The Best Way to Experience Scotland! 5 Star, luxury minibus tours of Scotland. All tours depart from the Royal Mile, in the historic heart of Edinburgh's Old Town.
Useful Information: Bathroom facilities
Athens, Greece
Level 6 Contributor
79 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 652 helpful votes
“not as nice as I expected”
Reviewed 27 February 2012

All these years I read for Scotland and the highlands and we were looking forward to the moment we visit Scotland. So, along with tickets for Edinburgh, we booked a day trip to the Highlands.
The meeting point is next to St. Giles, so it is very easy to find. The departure was on time. First the driver and our guide Steven, gave us guidance and information about our trip. The mini bus was new, clean and the guide led us safely and quickly to our destination.
Steven was very verbose and talkative and was willing to answer all our questions. In general, did not try to speak more slowly so that we understand everything he said (in the scottish accent).
The landscape of the Highlands is very very nice and the cloudy day made it even more mysterious. All the places we visited were beautiful.
The stop we took to see and feed wild deer was absolutely fantastic!
What I did not like was:
1. Although we knew that you spend most of the time of the trip on the bus, turned out to be quite tedious.
2. With the exception of the village of Fort Augustus, all other major stops were in service areas.
3. Our driver called a passenger rude as he tried to translate her daughter (who did not understand English) while he was speaking. He could have been more understanding.
4. Our driver tried persistently to motivate us to do the boat trip on Loch Ness constantly saying that from Fort Augustus we could hardly see it. This was not true as seen from the photo uploaded. The Loch ness is in front of you, hugh, calm and mysterious, available for as many photos as you wish. We didn't take the boat trip and instead we had a beer in a very nice local pub. Point that everybody else on the bus booked the boat trip. He also said that in winter time there are no open pubs, restaurants etc. which turned to be a false information cause many pubs and shops were open.
5. We didn't stop in Pitlochry as the itinerary said but, again, in a service area, away from any village. The guide told us that during winter time at 5 o'clock in the afternoon all shops are closed, that's why we didn't go to Pitlochry. When I told him that evev in this right moment on their website says that in winter also thw bus stops at Pitlochry, he told me that he's said his boss many times but the boss won't change it.
Maybe my expectatios were too high and therefore not fully satisfied.

Visited February 2012
Helpful?
11 Thank PanZafir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highland, Front Office Manager at Highland Experience Tours, responded to this review, 20 March 2012
I am sorry to hear that you were disappointed with the tour. We have looked into your comments and have the following answers.
Due to the large distances covered on this tour it is inevitable that a lot of the day will be spend on the coach.
The stops made on the tour were, as they always are – Kilmahog ( which is a woollen mille and café and the one stop where we can guarantee that you will see a highland cow – very important to many of our guests), Fort William ( to admire the highest mountain in the British Isles), Loch Tulla( photos), Kings House ( to feed the deer), Glen Coe(photo stop), and Fort Augustus for the cruise.
The driver has admitted that he commented about rudeness but was referring to guests talking over the top of him whilst trying to deliver a commentary,
With reference to the pubs etc being closed he commented that during winter months some take the decision not to open so it is often more difficult to find somewhere to eat. The majority of clients take the cruise as this is a major highlight of the day.
We did not stop in Pitlochry as the toilet facilities would have been closed and we MUST provide these facilities for clients so we will often stop in Bankfoot which has a lovely café which serves home made food.
I hope these answers all your comments. Please be assured that we take our clients enjoyment of the tours very seriously and are disappointed we did not meet your expectations.
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Utrecht, The Netherlands
1 review
“What a view from the bus!”
Reviewed 20 February 2012

We took the Loch Ness, Glen Coe & the Highlands trip from Edinburgh in februari. For us it was an excellent way to see more than just Edinburgh.

You travel a long distance so it is a long trip, but if you like to see a lot of the Scottish highlands landscape, hear about Scotland’s bloody history and make a boat ride on Loch Ness (the tours title Monsters, Mountains & Massacres kinda says it all…), than this is a really good tour. The trip is essentially a landscape viewing tour. You get out for two or three photo stops in the highlands and at Fort Augustus to take the Loch Ness boot tour (if you don’t want to take the supplement boat tour, better select another trip!).

Our guide Steve was really enthusiastic. How this man can talk … he doesn’t even pause to take a breath it seems.

Plusses:
- See a lot of the Highlands, get all the way to Loch Ness and back in one day
- Excellent guide
- Good value for money in my opinion.
- What a view from the bus!

Minus
- The coffee/lunch/toilet stops are at uninteresting places (for instance, there is a 35 minute stop at a tourist shop / restaurant 1 1/4 hour before the end of the tour)
- Is Scotland so hot and sunny that you need tinted windows on the bus ?

Visited February 2012
Helpful?
Thank Jfromthenetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highland, Front Office Manager at Highland Experience Tours, responded to this review, 21 February 2012
I am delighted to hear how much you enjoyed the trip. Steve is a wonderful guide. With regards to the coffee stops we are greatly restricted where we can stop on the way back as the majority of places are closed by the time we get there. I do share your sentiments but it really is outwith our control. Fiona
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Guam
Level 3 Contributor
10 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Great way to experience Scotland outside of Edinburgh.”
Reviewed 17 February 2012

My wife and I took the Monsters, Mountains, and Massacres tour. Kenny, our driver, was very knowledgeable and funny. When he wasn't educating us on the past battle of Scotland he played scottish music of which I enjoyed. The tour lasted 12hrs give or take 15 min. Bring some snacks and drinks for the journey. They'll be restrooms stops as well as stops for meals. If you're obedient and punctual, Kenny will stop at some spot that aren't on the itinerary. You better believe in the Loch Ness Monster and shed a tear for Kenny's songs or you'll be punished. Ha!

Warning: This is a small bus tour and if you get car-sick easily you might want to take some motion sickness pills, sit in the front, or not take this tour. There is a back-road the driver will be taking and it's filled with nasty turns.

Visited February 2012
Helpful?
Thank eyeheartjune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highland, Front Office Manager at Highland Experience Tours, responded to this review, 20 February 2012
Kenny is one in a million - great driver and entertainer.
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Island of Malta, Malta
Level 4 Contributor
32 reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“What an experience!”
Reviewed 12 February 2012

I attended the loch ness and glen Coe tour. An amazing experience that lasted 12hrs. A major contributing factor was our driver/guide Kenny. So polite, so funny, so knowledgable. He stopped at off itinery landmarks to ensure we take the most of this tour and show us what an a,aging place Scotland is. I'll definitely come back!

Helpful?
Thank Luca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highland, Front Office Manager at Highland Experience Tours, responded to this review, 15 February 2012
Thank you for your very kind comments. So glad you enjoyed the trip. Fiona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 2 Contributor
5 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Great Tour”
Reviewed 11 February 2012

We did the Castles, Lochs and Whiskey tour with tour guide Iain. Iain was great; very friendly and funny, had a good energy without being overly pushy or cheesy. It felt like a laid back day but we saw many interesting things and learned a bit as well! We thought it was a well planned tour; it felt like we had a sufficient amount of time to see each attraction and we weren't ever stuck on the bus too long in one stretch.

Visited January 2012
Helpful?
Thank IWantToGoEverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highland, Front Office Manager at Highland Experience Tours, responded to this review, 15 February 2012
This is a great tour, Lovely scenery and time to enjoy it. Fiona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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