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“Good for a stopover”
Review of Gretna Hall

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Gretna Hall
Ranked #2 of 4 Hotels in Gretna Green
Reading
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good for a stopover”
Reviewed 8 June 2012

We stopped as we got tired on a run down from the highlands and happened here. Got a great deal for a walk in and staff were friendly and polite. Ordered a snack for dinner - not great (sandwich and chips) one sandwich was frozen prawns which was not very appetising. Room was good with very comfy bed. Breakfast buffet was brilliant - very tasty. Got a bit roudy in the bar later on but we obviously chose a hotel where we knew wedding parties may be so I cannot complain about this. All in all for a walk in a great deal (2 for 1 meals on wed too which took the edge off them not being that appetising - meals were from the bar menu)

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yolande1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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917 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
Date | Rating
  • English first
  • French first
  • German first
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  • Any
English first
Ramsey, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2012

Decided to break up a long journey south by staying at the Hall, arrived at about 8pm to be greeted by scenes of bedlam, kids running riot, and generally very messy. Checked in and went to bar. Only one barman on, which in view of the number of people in the bars, seemed crazy, there was always at least 4 or 5 people waiting to be served.
Gave up on bar at about 10 30 and went up to bed.
At about 11 30 heard a loud noise which sounded as though someone was using a very heavy power tool in the room next door, however may have been a malfunctioning pump or something, it lasted for a couple of minutes. This noise was repeated at 01 50hrs, 02 55 hrs, 04, 55 hrs and 07 05 hrs, impossible to get a good nights sleep.
On checking out I informed the receptionist of the problem and was amazed to be told that I was not the only one to complain and that it had been reported before, there was not even an apology.
Certainly will not be using this hotel again.

Room Tip: very close to the main road, (A 74), so probably a good idea to ask for a room on the side away from...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ralphyboy035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gretna Green hotels

Glasgow, United Kingdom
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 June 2012

my self & hubby booked in to stay 1 night, bookin is from 3pm and we arrived early through our own choice,were told room was not ready and advised by receptionist booking in was 3pm which we accepted,end of conversation from receptionist,i had to ask if there was somewhere we could wait and she duly pointed to the bar area,at the bar we waited 7 mins to be served.
at 3.05pm we went to check in and waited approx 10 mins to be attended to,the male receptionist took our details and gave us our room key with details on how to get lights,no directions to get to room,or about breakfast was offered,
when we arrived in the corridor and at our appointed room we where shocked,the corridor was littered with used bedding,housemaids trolleys and various housekeeping appliances,our room had an overflowing bin,the quilt was lying on the floor and when i asked when the room was to be ready was told by the maid to come back in 20-30 mins,
i returned to the reception which was really busy with guests checking in.explained the problem, and asked for a refund,the female receptionist asked me to wait in the bar area untill she could find the manager,needless to say i declind and stated i would wait,i was duly given a refund,however there was other guests checking in and their rooms were not ready either,
my husband had to help an eldery couple up the front stairs with their cases there is no ramp,
the tables at the front of the hotel where litterred with beer glasses and bottles.

Room Tip: cant add a tip as we never got to sleep inside the room
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank caroline0141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gretna
1 review
Reviewed 29 May 2012

Excellent value good environment and service/food quality but plumbing in room caused great inconvenience needs major overhaul despite plumber being called.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west of scotland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 May 2012

We got Married at the Gretna Hall Balcksmiths, and decided to book our wedding night at the hotel. Have to say was a bit dubious due to some of the reviews but we were pleasantly surprised.
We arrived late to check in 11pm as we had spent the evening in another hotel with the rest of the family where we had out meal.
There was not issue to us checking in at this time, and girl on reception was really nice, our children we supposed to be staying with us but one of our family members kindly kept them for the evening, so as we were on our own we were up graded to the Sheridan-Grant suite at no extra charge!
Room was lovely and decor was very fitting for the building, large bathroom and comfortable seating area, as well as a four poster bed.
Breakfast was cooked buffet style, or you could have fresh fruit, cereal or yogurt, we both had a cooked breakfast and have to say it was great, cannot fault the hotel whatsoever and with the upgrade it made our wedding day/night even more special :)
We are already planning another visit to have a meal, and might even return for a stay for our first anniversary!!!
Staff were also very nice and helpful!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank macs_on_2ur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gretna Hall

Property: Gretna Hall
Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Gretna Green
Price range (per night): ₹ 5,060 - ₹ 9,926
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 100
Official Description (provided by the hotel):
Gretna Hall Hotel is an ideal setting for your leisure break thanks to its great location, charm and character. Originally built in 1710 as a manor house, our hotel, set in 10 acres of beautiful gardens offers all the character of a substantial historical building with all the facilities you would expect from a leading contemporary hotel. We cater for weddings, family celebrations, business meetings and overnight stays and a very warm welcome awaits you at Gretna Hall Hotel whatever your reason for visiting us. ... more   less 
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
Gretna Hall Gretna Green, Scotland

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