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“Awful place, awful staff, avoid like the plague!” 1 of 5 bubbles
Review of Hazeldene Hotel

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Hazeldene Hotel
Ranked #2 of 10 Gretna Green B&B and Inns
Certificate of Excellence
Snowdonia National Park, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awful place, awful staff, avoid like the plague!”
1 of 5 bubbles Reviewed 17 September 2011

The room itself was adequte, but the staff were miserable and unhelpful, we asked for a late check out (I had emailed many times with no response) to which they huffed and puffed and eventually said 11am, for an additional £20! As if!
The tv didn't work properly so we had to ask for it to be fixed which got us further dirty looks from the staff members, lovely.
Still there was hope for the full cooked Scottish breakfast we got up especially for...
But the chef didnt turn up, (according to the manager at the days in at Gretna this is a serious issue at this hotel.) The miserable staff member from last night explained and gave us a refund... All in all it was a nightmare in a pokey, shabby, dirty place with no room to wait for your taxi and the rudest staff in Scotland I'm sure. Thanks for ruining our wedding night!
In short - Avoid, Avoid, Avoid!!!

Room Tip: Do not use their honeymoon suite!
See more room tips
  • Stayed September 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Vacillations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
    166
    89
    33
    14
    27
See reviews for
118
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Strathaven, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 September 2011

we had our wedding reception here under the new owners in august 2011 the staff were fantastic/ friendly and attentive meal great. We had been there under previous owners in june and didnt find it half as good as now.
Definitely go back maybe not this time in a wedding dress!!!!

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank joirvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 8 August 2011

We didnt actually stay at the Hazelwood we ate here and the food was exellent. I would recommend it a lot. My advise would be if you are staying at the Smiths then eat here because its nicer and you get a lot more value for your money. Service also very good plus drinks are better value.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JudeCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scunthorpe
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 July 2011

i stayed here a few days ago,i was travelling with my son whos 6 for a friends wedding and was disappointed to say the least. On the website it looks lovely and modern but i soon realised it is basically a local pub. The member of staff who checked us in was pleasant enough but everyone else just looked miserable, i cant understand any of the positive reviews on here relating to this. My room was adequate but small, the fridge didn't work, the beds were squeaky and there was no hairdryer (even though it said on the website one was provided) there is no infotmation in the rooms relating to times for breakfast, dinner etc. We were informed food was served until 8.30 i think, i went to order some for myself and my some at 7pm and was told i better be quick as they had a large party arriving! As for award winning food.....definately not in my opinion. but the worst thing by far was the horrendous noise coming from downstairs, not only were the doors and walls paper thin ( you could literally hear everthing) i wish i had read these reveiws before i booked it really is awful. We were opposite the bridal suite (room 6) and i realised as we left it is DIRECTLY above the bar. I was trying to get my 6 year old son to bed as we had a wedding the next day and all you could hear was the noise from downstairs til gone midnight both friday and saturday, now im not old by any means and like to have fun but the volume was ridiculous considering there were guests upstairs. This place is far more suited to couples or young people, who would probably be in the bar til that time but if you stay with young children it is impossible for them to sleep.Definately not a friendly, family orientated hotel, basically a local pub with a few rooms. When we came down for breakfast we were informed we would have to eat in the bar, we werent given a menu or cereal choice at all. Service was just all round shoddy and half hearted. I would definately never stay here again, even more so if i was travelling with young children and i honestly believe more should be made on their website that you should expect loud music til midnight/1 am. The only positive thing to say is its ok value for money if your on a budget.

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank n4ome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 16 July 2011

This hotel is a right gem, DO NOT LISTEN TO THE BAD REVIEWS, we would defo recommend this hotel, they saved our wedding after the grotty smiths hotel fcuked all our arrangments up, so without this hotel it would have been a shambles, the food is great, and the rooms are spacious and very clean, great location and great staff put us at ease, will defo be going back, we wish Debbie and all her staff the best , cannot thank them enough for what they did for us at short notice, thanks from kerry, lee, Norma, DES , shane, dee and the twins. Shame my mum and Dom forked out nearly £500 for two nights at the grotty smiths hotel, sorry ma.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Theredman-clan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hazeldene Hotel

Property: Hazeldene Hotel
Address: Main Street, Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #2 of 10 B&Bs / Inns in Gretna Green
Price range (per night): ₹ 4,357 - ₹ 6,603
Hotel Class:3 star — Hazeldene Hotel 3*
Number of rooms: 11
Official Description (provided by the hotel):
A family run 11 bedroom hotel in the UK's Wedding Capital; Gretna Green. We have recently undertaken a £250,000 refurbishment of the hotel; now boasting a 60 seat restaurant and a 40 seat covered decking area adjacent to the restaurant, with a door access inbetween. So therefore this area can accommodate up to 100 diners. ... more   less 
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Also Known As:
Hazeldene Hotel Gretna Green, Scotland

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