The room itself was adequte, but the staff were miserable and unhelpful, we asked for a late check out (I had emailed many times with no response) to which they huffed and puffed and eventually said 11am, for an additional £20! As if!
The tv didn't work properly so we had to ask for it to be fixed which got us further dirty looks from the staff members, lovely.
Still there was hope for the full cooked Scottish breakfast we got up especially for...
But the chef didnt turn up, (according to the manager at the days in at Gretna this is a serious issue at this hotel.) The miserable staff member from last night explained and gave us a refund... All in all it was a nightmare in a pokey, shabby, dirty place with no room to wait for your taxi and the rudest staff in Scotland I'm sure. Thanks for ruining our wedding night!
In short - Avoid, Avoid, Avoid!!!
- Official Description (provided by the hotel):
- A family run 11 bedroom hotel in the UK's Wedding Capital; Gretna Green. We have recently undertaken a £250,000 refurbishment of the hotel; now boasting a 60 seat restaurant and a 40 seat covered decking area adjacent to the restaurant, with a door access inbetween. So therefore this area can accommodate up to 100 diners. ... more less
- Reservation Options:
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- Also Known As:
- Hazeldene Hotel Gretna Green, Scotland