Eating in the upstairs of this cafe was the only downside of a lovely day in Newcastle. It took nearly 15 mins before our order was taken as three servers turned into one. It was another 25 until two of the three meals arrived leaving our 5 yr old upset that he had no lunch. It only arrived after a further 10 mins and a trip to the counter to ask where it was. Then the deserts were forgotten. Another chase while customers arriving after us were being served. Yet again the order arrived late and minutes apart. A request for missing cutlery saw the server say she would get it right away, but instead she started making coffee for someone else and it never arrived. The food was average sadly. No redeeming features. I signed up here just because the experience was so bad and despite pointing out the issues at the time they weren’t resolved.