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“Superb in every respect”

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Celtic Manor Resort
Ranked #4 of 18 Hotels in Newport
Reviewed 17 June 2012

This really is a top class hotel, regardless of whether you like golf (I don't). Make sure you stay in the main hotel though and not the Lodge. Breakfast selection is huge and includes larva bread.

Room Tip: Main hotel and at least 3 or 4 floors up. Some have balconies with lovely views.
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  • Stayed: April 2012, travelled on business
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1  Thank Gypsy008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CelticManorMarketing, Manager at Celtic Manor Resort, responded to this reviewResponded 20 July 2012

Dear Guest,

I would like to thank you for sharing such a glowing review following your stay at Celtic Manor.

I am delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the future.

Yours sincerely,

Ian Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,838 - 4,842 of 5,551 reviews

Reviewed 17 June 2012

my partner and I stayed for 1 night with lunch and breakfast included. The hotel is lovely. Very grand and reminded me of a 5* in greece i once stayed at. The food from the buffet for lunch and breakfast was of a good standard. You could choose to eat in one of the other restaurants if you like. The pool and spa area were both very good and relaxing and the shops in the hotel were designer and tempting!! The only thing we found a niggle was the room it was very old fashioned and boring (Though i was impressed with the Elemis goodies) it could do with bringing up to date a bit and the wifi was shocking or none existent!!
However i would reccomend this hotel to anyone of any age.

  • Stayed: June 2012, travelled as a couple
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Thank sweet.li
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CelticManorMarketing, Manager at Celtic Manor Resort, responded to this reviewResponded 20 July 2012

Dear Guest,

Thank you for taking the time to post a review of your recent stay with us at Celtic Manor.

I am pleased to hear you enjoyed your stay and that you would recommend us.

We certainly look forward to welcoming you back in the near future.

Yours sincerely,

Ian Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

My wife and i bypass the Celtic Manor most days commuting back and forth work. We always wondered what the hype was all about. So, for our 3rd wedding anniversary, i surprised her with an overnight stay. We arrived on the sunday of bank holiday about 3pm, both very excited. We approached the checking in desk thinking is this the right place...as there were no staff present. As we stood dubiously for several minutes, a very stern, older lady greeted us with "can i help"? After an ill mannered check-in, we couldnt wait to get to our room! We opened the door to a bright, fresh, clean space....or so we thought! As everybody does, we had a happy browse through. Not as fresh as our first impression. Unfilled bin, stained carpet and what can only be described as paint splashes on the duvet! They wer finally sorted after two calls to front desk. Later that evening we had a reservation at Le Patio. We again were greeted with a very obnoxious, stressed man, by the name of Kasp. He hurried us to our very well presented table and quickly left. Thankfully the evening changed as both food and staff were fantastic. We then diverted to the bar on our way back to the room. Very busy but very lavish. The barmaid was very attentive and friendly. But sadly, seemed badly treated as my wife and i overheared a conversation about her excessive workin hours with no break. Surely this is illegal??? We headed back to the room for a much deserved sleep. The bed was probably the comfiest bed ive slept in. Woke feeling very refreshed! Breakfast in the mornin was unfortunately a disaster. We arrived at 9am to be told certain items cant be cooked as we should have been a little earlier. So we left having just a glass of apple juice. Charming. By this point we were glad to get off the premises. After all the hype and rave reviews, the celtic manor was a massive failure for us. Ill mannered staff, unclean rooms and sweat shop workers! Not for us at all. So for anyone staying in the near future, please dont higher your expectations!!

  • Stayed: June 2012
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3  Thank 769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CelticManorMarketing, Manager at Celtic Manor Resort, responded to this reviewResponded 20 July 2012

Dear Guest,

Thank you for taking the time to post a review of your stay with us.

I am sorry to read that you felt the hotel facilities did not meet your expectations and apologise for any inconvenience you experienced during check in.

We do appreciate your feedback with regards to this matter, and will take your comments on board to assist us in improving our service delivery.

I do hope that we will have another opportunity to welcome you back in the future.

Kind regards,

Ian Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2012

We stayed at the Celtic Manor in the Resort Hotel for two nights (Tues 12th - Thurs 14th June) with their 'June Jubilations' deal (which included dinner at the Olive Tree restaurant and breakfast). When I rang to make the booking, they could not accommodate us with that deal for the second night; however they agreed to put us in an upgraded room so that we would not have to change rooms mid-stay, which was good of them.

We found the resort very well signposted (I don't understand the review here that says they got lost en route - lots of signs from the M4 onwards) and arrived with no problems. We were a bit surprised that noone was outside the main entrance to meet us and take our bags (though we saw this happening several times after our arrival, so perhaps we were just unlucky), so I unloaded the car and checked in while my partner drove to the car park.

We were given a room on the seventh floor, which was a wonderful room: extremely light with windows on two sides (one of which was a door that could be opened, though we had no balcony) with good views (and only a little bit of the M4 - which didn't trouble us at all; the trees made more noise than the traffic!) and it was lovely being up higher than the trees. It was traditionally furnished, which we liked, and the bed was enormous (and very comfortable), as was the bathroom: there were plenty of good quality toiletries which were generously replenished and the bathroom - as the main room - was immaculately clean, with large bath and separate large shower. We only had one robe, so I rang down to reception and they simply brought another up within ten minutes. We really enjoyed the time we spent in this room, and thought it one of the nicest we've stayed in for a long while.

We went to the spa soon after arriving (with our pound coin for the changing room locker!) and, on the whole, were impressed. The changing rooms are adequate (though nothing special or luxurious at all) and the towel you're given on signing in a bit thin and hard. However, the spa area is delightful: a large pool, with part of it sectioned off for laps. The jacuzzi in the main pool area is the largest I have ever seen, as was the sauna in the main area. There was also a children's pool. One of the things we really appreciated was the fact that there were dedicated 'adult only' times in the pool area (sadly a rarity). However, the worst thing we encountered (which actually made us leave the spa and return to our room) was a 'swimming lesson' for several children in the main pool: actually, the children were well-behaved, but the instructor made the most incredible and unnecessary amount of noise, whooping and shouting (it must have been quite intimidating for the children, as we could hear her in the changing rooms!). It was during the time children are permitted, but it was impossible to enjoy any part of the spa area while this was happening (as one of the attendants admitted when I asked her how long - 2 hours! - this would last), and it would really improve people's experience if she could be asked to keep the noise down a bit.

Another thing we really liked and appreciated about the spa set-up was that, in addition to the main pool, jacuzzi, and sauna, there is also a single-sex sauna, steam room, jacuzzi, and plunge pool off each changing room. These areas were really lovely and very quiet every time we visited, and we enjoyed them a great deal. It's worth saying that e visited the spa three times during our stay and never found it remotely crowded.

I had a treatment (the Elemis Face & Body Sensation), which was well done and I enjoyed a lot. The therapist was professional (and didn't chat throughout!), and I found it very relaxing. However, the 'relaxation area' before and after the treatment left quite a lot to be desired: chairs crowding a small area, and it was very open so you could hear all the conversations of the therapists and receptionists, which was hardly relaxing!

Dinner at the Olive Tree was included in our rate. We dined on the first night, aware that it was a buffet, and a bit unsure what to expect. The food was superb - so much so that we chose to dine there the second night, too (we had been thinking we would pay a supplement and try one of the other restaurants). The choice was excellent, particularly the starters and salads, and stations were regularly replenished with care taken with presentation. The wine list was interesting, and catered for a range of tastes and budgets. On the first night our waitress was excellent (her name was Lucy); she managed to achieve exactly the right balance between being friendly and being professional, and she anticipated our every need. The second night, however, our waiter left quite a lot to be desired: he appeared disinterested and we often had to ask for something more than once. This was a real shame because, on the whole, our dining experience there was really good.

Breakfast was also high quality, with a great deal of choice - again, replenished throughout the morning. The first morning we had excellent service, the second not so good. One of the things we didn't like so much was some of the tables were very much in a 'corridor': close to the waiting station and saw quite a lot of traffic as people made their was to and from the buffet. On the second morning we asked to sit somewhere else, and were treated as though this was an enormous inconvenience, which was a shame as it did mar the experience.

The resort is obviously a very large enterprise, and there were several conferences taking place while we were there. However, we felt that the resort was extremely well thought-through, as it never felt crowded, nor did we feel 'second rate' compared to conference guests. The surroundings are lovely, the proximity of the M4 very convenient, and they really do seem to have thought of everything (there does seem to be something for everyone here). We even played a round of their 'Adventure Golf' which was fun (for both children and adults!) and, had we stayed longer, we would have had a go at their 'high rope' course through the trees. Also convenient was the fact that there was a car valeting service in the underground car parks: we forgot about this until an hour before we were due to leave, but rang the concierge on the off-chance. They were really accommodating and our car was valeted (with a £5-off voucher added) immediately and to a really high standard.

Interestingly, the hotel blurb in the room stated that they would appreciate guests' feedback on their experience, and that we would be asked to fill in a feedback form at check-out. However, nobody asked us how we'd found our stay, and we were certainly not asked for any feedback. If the resort wishes to maintain - and improve - on its high standards, this might be a good thing to follow up.

We found the stay relaxing, high quality, and will definitely return - though we would definitely only stay in the Resort Hotel (rather than the other, smaller and older, hotel down the hill, the Manor House). It felt like the five-star establishment it claims to be, though with just a few small changes (consistency of staff response, for example) it would be really superlative.

  • Stayed: June 2012, travelled as a couple
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2  Thank UkPersephone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Guest,

Thank you for taking the time to share your feedback following your stay with us.

We are delighted that you have been impressed by the quality of our hotel and service, and in particular The Olive Tree restaurant.

Your kind comments serve as an added inspiration to consistently deliver and exceed the high standards which you have experienced during your stay with us.

We look forward to welcoming you back soon.

Yours sincerely,

Ian Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2012 via mobile

Spent a long weekend at Celtic manor, from the moment of arrival we found staff polite and helpfull. Hotel itself is great with lots to do and the meals we had there were excellent. Ideal for golfers, spa was ok but does get booked up

  • Stayed: February 2012
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1  Thank rocketmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Guest,

Thank you for taking the time to share your feedback following your stay with us.

I am delighted to hear that you enjoyed your break and were impressed by the hotel standards.

We look forward to welcoming you back in the future.

Yours sincerely,

Ian Phillips

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Celtic Manor Resort

Address: The Coldra | The Usk Valley, Newport NP18 1HQ, Wales
Region: United Kingdom > Wales > Southern Wales > Newport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Newport
Price Range: ₹ 7,927 - ₹ 34,895 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Celtic Manor Resort 5*
Number of rooms: 334
Official Description (provided by the hotel):
Host of the 2010 Ryder Cup golfing competition, this award-winning resort is set in 2000 acres of parkland in the Usk Valley. It comprises a 5-star hotel and a historic 19th-century manor house. There is the award-winning Forum Spa, as well as 6 restaurants and 3 championship golf courses. There are 2 adventure golf courses and the treetop adventure course Forest Jump. Clay pigeon shooting, fishing and mountain biking can all be arranged. The Celtic Manor Resort features a range of facilities to ensure the success of guests' business events and special occasions. These include a comprehensive convention centre and exhibition hall, 31 function rooms and 7 restaurants. Rooms all have a TV with satellite channels, and there is a 24-hour front desk. Free Wi-Fi is available in public areas, and there is space for free private parking on site. ... more   less 
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Also Known As:
Celtic Manor Hotel Newport
Celtic Manor Newport
Celtic Hotel Manor
Celtic Manor Resort Newport, Wales

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