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All reviews lovely hotel steam room pubs and clubs mini bar spa treatments junior suite huge bed hotel bar central location early hours quiet room saturday night afternoon tea reception staff stayed here for one night car parking good nights sleep
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Reviewed 6 April 2018

Fantastic stay, excellent hotel and excellent location in the centre of Cardiff. Restaurant food was very good and used the Spa and enjoyed a massage. Relaxation room was lovely too. Staff very welcoming and friendly

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 6 April 2018

Dear Marie,

Thank you for your review of the hotel.

It was great to read how you enjoyed all aspects of your stay and we look forward to welcoming you back soon.

Kind regards,

Daniel Bell
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Myself and a colleague visited Park Plaza for a business lunch and sampled the express lunch menu, simple food done well. The service was fast and friendly on a very busy day. Afternoon tea looks lovely

Stayed: February 2018, travelled on business
Thank KEVINGCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We visited Park Plaza around a year ago for afternoon tea and the service wasn’t quite as expected. However, after writing to the hotel they were keen to put things right for us.

In our rooms this time they put some lovely complimentary gestures....which really go a LONG LONG way, it was REALLY appreciated!

The rooms were perfect and the lobby, bar and restaurant were all very pleasant. Breakfast was great and the staff were fantastic. A special mention to the Scottish night staff member in the lobby, he was so helpful.

Our only criticism, we had a wheelchair user and there is no dropped kerb outside the hotel so we had to load and unload about 100m up the road to get the wheelchair in and out which wasn’t convenient.

Great location, nice and central. Would definitely come back. Thank you.

Stayed: April 2018, travelled with friends
1  Thank Sionih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 6 April 2018

Dear Sionih,

Thank you for your 5 star review!

It was great to read that we turned thing round and you had a fantastic return visit.

We look forward to welcoming you back in the future.

Kind regards,

Daniel Bell
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This is my second stay at this hotel, it is in a central location with a short walk to shops and restaurants,when we arrived we had been upgraded to a king room which had a nice view of the museum,it was roomy and really clean.would definitely stay again and also recommend it.

Room Tip: Nice king room,big and clean.
Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank lesprit2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 6 April 2018

Dear guest,

Thank you for your review.

It was great to read that you loved your central location and you would recommend us.

We look forward to welcoming you back for a third stay soon.

Kind regards,

Daniel Bell
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Very good staff, nice and friendly atmosphere, what you would want and more! Staff go above and beyond and would recommend. This place really is an asset to wales so I would like to thank the company all for it

Stayed: January 2018
Thank johntempsy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel B, Front Office Manager at Park Plaza Cardiff, responded to this reviewResponded 3 April 2018

Dear John,

Thank you for your review of the hotel.

It was fantastic to read your kind comments and just how much you enjoyed your stay.

We look forward to welcoming you back soon.

Kind regards,

Daniel Bell
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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