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“Superb Hotel, Excellent!!!”
Review of Park Plaza Cardiff

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Park Plaza Cardiff
Ranked #4 of 73 Hotels in Cardiff
Certificate of Excellence
Caerphilly, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Superb Hotel, Excellent!!!”
Reviewed 8 May 2012

My partner Sarah and I have stayed at The Plaza on several occasions, and once also with her 8 year old daughter.

We also suffered the noise issue on our very first visit, but the wonderful Louise on reception made a note of this on our file, and indeed on all our subsequent visits since, we've been placed in rooms at the back of the hotel.

We've always (except on one visit) stayed in the Executive Rooms, very spacious, superb queen sized beds, nicely furnished, excellent bathrooms, with all the amenities you would expect from this category of room.

The Spa is superb, we always make full use of it!!!

We find all the staff throughout the hotel helpful and courteous, nothing is ever too much trouble, all requests complied with, with the minimum of fuss.

The food is excellent, breakfast or dinner at The Laguna Restaurant, we've never had a bad meal, in the latter, your looked after without the staff being too over-bearing, just the right level of service.

If your a regular user, we'd definitely recommend joining the hotels excellent Club Carlson scheme!!!

We heard that Louise on reception had been ill recently and took a bottle of bubbly to the hotel on our last visit, which we were assured by staff would be passed onto her with our best wishes, we hope that you've made a full recovery Louise!



Anthony and Sarah.

Room Tip: Quieter rooms at the back of the hotel, nightclubs opposite!
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank SarAnt34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (424)
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Taunton, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2012

We have just returned from The Park Plaza in Cardiff, We have nothing negative at all to say about the Hotel, staff, service, room quality and size, food, spa & value.
Don't hesitate to stay at The Park Plaza it really is a great experience. (& treat yourself to a massage in the spa, superb.. ) Brilliant. Well done & many thanks to all the staff at the hotel & spa.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrew s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kettering
Level Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 May 2012

My husband and I booked a Friday and Saturday night here as a minimoon following our wedding.
The hotel is really well located for the shops and night life and whilst it doesn't have it's own parking there is an NCP one directly opposite (£28.80 for Friday 3pm - Sunday 11am).
The foyer area is very nice with big comfy chairs and sofas and a long line of fires burning.
We booked an executive double which was very nice, double aspect windows, a very very comfortable super king sized bed, a nice seating area with a sofa and 2 chairs and a good bath room with a bath and separate shower.
My only complaint about the room is that it was really cold even after I cranked the air-con right up and this was repeated on Saturday morning at breakfast ,we must have been sat directly underneath a air con vent because it was positively baltic, this was one of the reasons my breakfast was cold before I finished it, On Sunday we asked to be sat somewhere else and this meant there was at least a modicum of warmth left in breakfast before I finished it, although it would be exageration to ever describe it as hot food. Breakfast is a help yourself buffet style with the usual selection of cereal, pastries, fruit and cooked items.
There was some noise on Saturday night and as we were at the back of the hotel I can imagine it is pretty bad at the front, but it is a city centre hotel and the location is part of the attraction. However I was a little disconcerted to have someone trying to get into our room at 3am on Sunday morning, but he was quickly dealt with by security before we really realised what was happening.
All in all this is a good hotel if you want a great location, 5 minutes walk from the main shopping area, restaurants and pubs, but possibly not suited for a quiet weekend away.

Room Tip: the rooms at the back are quieter, but do not completely escape the noise at chucking out time
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  • Stayed May 2012, travelled as a couple
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    • Rooms
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Helpful?
Thank kaztg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 May 2012

Spacious room, huge comfy bed, lovely lounge/foyer area for pre- dinner drink, food was good - all round great hotel!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scotssteve64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembrokeshire
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 May 2012

Stayed here for a local wedding with a large group - about 90 of us. The rooms are really nice and spacious, some geusts did have trouble with noise from the road outside on the Saturday night, so if you are planning a quiet weekend stay ask for a room at the back.

All the staff were very helpful and friendly - it cant have been easy dealing with such a large group.

The location is good within easy walking distance of the city centre.

Only downside is the hotel bar on a Friday and Saturday night is full of Cardiff clubbers and the toilets were digusting by late on Saturday night - we all stayed in the hotel lobby for our drinks but you still have to fight your way to the bar to get them and used the toilets in our rooms.

Would I stay here again - yes

Room Tip: If you are staying on a Friday or Saturday ask for a room at the back
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alicepembrokeshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Front Office Manager at Park Plaza Cardiff, responded to this review, 9 May 2012
Thank you for taking the time to review your recent stay with us.
On behalf of our entire staff here at the Park Plaza Cardiff I would like to apologise for our shortcomings during your visit. I have taken serious note of your comments regarding the Bar and Lobby toilets on that particular Saturday evening and have passed on your comments to ensure that they are checked more frequently.

Guests who prefer to use our Lobby rather than the Bar are able to order drinks at the Reception desk and I am sorry you were unaware of this at the time.

On an infinitely more positive note I would like to thank you for your kind comments regarding our staff. I have passed your comments onto our Heads of Departments who I am sure will be delighted to read them and relay to their teams.Once again thank you for taking the time and trouble to review your experience with us and I hope to see you again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Cardiff

Property: Park Plaza Cardiff
Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
Price range (per night): ₹ 6,266 - ₹ 17,313
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
Official Description (provided by the hotel):
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales

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