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“Enjoyable stay”

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Holiday Inn Cardiff City Centre
Ranked #21 of 73 Hotels in Cardiff
United Kingdom
Level 5 Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Enjoyable stay”
Reviewed 11 January 2012

Easy to find, plenty of parking, well located, extremely helpful staff, windows that open, temperature generally temperate. All this together with a clean bright bedroom, good breakfast and efficient service. I would certainly use this hotel again. And no trouble at all to provide my colleague with waffles and icecream at 9.00pm to supplement our meal out. Ace

Room Tip: Mine overlooked the Millenium Stadium so it was relatively quiet
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review, 19 January 2012
Liz E,

Thank you for the wonderful review!

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
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  • Dutch first
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English first
Cardiff, United Kingdom
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 6 January 2012

I stayed a whole week in this hotel for business and leisure. The hotel and the rooms are clean. Breakfast is good. But of course the best thing about this hotel is the location - in the centre of Cardiff. Cardiff Castle and the Millenium Stadium are in walking distance. Maybe not the best hotel for business trips, but for sure a good choice for visitors.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zum_fettigen_joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review, 19 January 2012
zum_fettigen_joe,

Thank you for the review. We are pleased you enjoyed our breakfast and quality of our rooms. We look forward to welcoming you back on your next trip to Cardiff.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 December 2011

This hotel is well situated within Cardiff for local transport links and several restaurants and bars.

The rooms are comfortable (though perhaps not the largest ever).

There was a large selection for breakfast.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul-H8465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review, 19 January 2012
Paul-H8465,

Thank you for the kind review.

I'm happy that you enjoyed the room, the breakfast, and found our location accommodating. We look forward to hosting you on your next trip!

Thanks again,

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 December 2011

My Fiancée' and stayed here for a weekend back in April and I have to say the standard was very good. Service was good, bed was comfy, view from the room over-looking the Millennium Stadium was cool also. The one downside was that the Bathroom badly needed a makeover. Wasn't quite consistent with the rest of the hotel. The location is perfect though - Only a 5 minute walk into the City centre where all the bars, clubs and restaurants are.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Damian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review, 19 January 2012
Damian M,

Thank you for taking the time to write your review.

We strive to give great and impressive service to all of our guests and appreciate your feedback and suggestions. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, United Kingdom
Level 4 Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 27 December 2011

We had a lovely shopping trip/weekend in Cardiff and chose this holiday as our base. It was perfect in terms of location as it was right in the centre of things and walking distance from the shops and castle (we could see the rugby stadium from our room should you be needing somewhere close to there!). If you wanted to see the bay area we got there in a short taxi drive and this is worth a visit too.

The check in was quick and the staff friendly and very laid back. We were upgraded to an Exec room which offered a little bit more space - though having said that it was not huge and the bathroom was still small but it had everything we needed. Housekeeping seemed very efficient - we asked for an extra pillow and got it within minutes. The room It had obviously been repainted in recent years and so was clean with new furnishings which were nice. However the effect had been spoilt by simply returning the old and slightly tatty furniture back into the room.

We had a bit of a problem with noise during the night which I think must have been from the water system but fortunately this stopped in the middle of the night when people stopped using the showers etc. (We also had a evacuation with the fire alarm - well it was xmas party season - but to be fair the hotel staff dealt with this quickly and it was not their fault).

We had breakfast one of the days in the hotel and did not think this was worth the money. There was a good range but I found the quality poor - I am not sure what they did to the scrambled eggs but I found it inedible. On the second day we went out and found a lovely little cafe 5 mins down the road in one of the beautiful arcades which served breakfast and spent half the money for a much nicer experience.

Overall I would say that this is a great location for a weekend stay where you are going to be out and about most of the time and not really going to be in your room other than to sleep. Staff are friendly and helpful and Cardiff is a great city to visit

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LyCx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review, 19 January 2012
LyCx,

Thank you for taking time out of your busy day to leave us a candid review.

We’re sorry that your stay was less-than-satisfactory. It is our goal to provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cardiff City Centre

Property: Holiday Inn Cardiff City Centre
Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
Price range (per night): ₹ 4,843 - ₹ 16,468
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Official Description (provided by the hotel):
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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