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“Afternoon Tea.. is Amazing!!”

Waterloo Gardens Teahouse
Ranked #196 of 1,391 Restaurants in Cardiff
Price range: US$ 5 - US$ 7
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed 1 April 2018 via mobile

We booked last minute for Afternoon Tea on Good Friday, on a friend's recommendation. We ordered extra scones, as they were so yummy.We loved it. The service was exceptional and the staff were very friendly. We have been to many places for afternoon tea and have to say yours is amazing. We will be back.

Thank snish39p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 233 reviews

Reviewed 16 March 2018

Small cup of coffee gone in in three gulps.Scone was dry and difficult to swallow.I told the waiter who wanted to warm it up to make it more palatable. I was assured the scone was fresh yesterday!!! Really, if a cafe can't offer freshly made scones something's wrong.

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    • Food
4  Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterlooTeam, General Manager at Waterloo Gardens Teahouse, responded to this reviewResponded 11 April 2018

Hey Christine

We do make scones daily - and will raise this with the team. Obviously if it was dry and unpalatable we should have realised and even a refund and provided an alternative. Lessons to be learned for sure.

Our coffee comes in 6/8 ounce cups. the amount of coffee in the cup will be equivalent to the amount in other cafes (one or two shots). The milk or water added will be less in volume than other places. For example - one of the chains offers a 20 ounce cup.
This is how we do things - as we prefer customers to taste the coffee rather than it being drowned out by the milk/water.

Fully appreciate that the norm set by the larger chains is super size - and that some customers may prefer that. Our approach is somewhat different on that front. (tea is served in pots of 500ml however - which delivers around 2-3 cups)

Thanks again for writing and definitely we can be better in the future.

All the best!

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Reviewed 18 February 2018 via mobile

Really nice tea and coffee, well attended place and very tasty cakes! It can sometimes feel a little bit overpriced, but the atmosphere and the flavours really make up for it!

Thank stella175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017 via mobile

Called in as passing with my friend as fancied a coffee. So glad we decided to have a bite to eat as the rarebit was best I've had and plenty of it. Homemade, thick, soft bread with plenty of cheese with a side salad and tasty chutney. Two chaps serving were very polite and a nice change to see a smiling face which you don't normally get at the normal chain coffee shops. Will definitely be returning soon as the cakes looked Devine.

Thank tashyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

Our 1st time eating here. We will be back. Team were friendly and made us feel welcome and at ease. Myself and my partner had sandwiches for lunch which we added a soup to. The soup is probably the best soup that I have ever tasted. It was perfect! We had some amazing cakes also. I recommend this place to all. Thank you!

Thank HonestFoodDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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