We visited Cardiff for a day and decided to try the Hilton Hotel in the city centre right opposite the Cardiff Castle. We got there just before 10.00pm and we were met by a nice Polish gentleman. As he was checking us in, the manager on duty interupted and sent him off to get a box of envelopes which we thought was a bit odd. Anyway, after a 5 minute wait, the manager came to us and apologised and completed the check in process and showed us our room.
The room was clean but the aircon/heater was not working, so we called back to the reception and they advised that they will send someone to look at it. We waited for about 20 minutes and called them again, only to be told that they were aware of the faulty ventilation system but they couldn't get an engineer to us until the next morning, alternatively they could come up and open the window for us. Believe it or not it was a cold freezing night. We strongly objected and demanded a new room or a refund to check out that very night.
To be fair they managed to move us into a better room and we had a comfortable night. Breakfast the following morning was very good, the black pudding was cooked to perfection and the restaurant staff were particularly nice.
The hotel has a swimming pool and a gym and to be honest the location is perfect as everything is within a walking distance. Will I go back to this Hotel? yes.
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- Also Known As:
- Hilton Cardiff Hotel Cardiff
- Hilton International Cardiff
- Cardiff Hilton International
- Cardiff Hilton Hotel
- Hilton Cardiff Wales