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All reviews superior room wowcher deal view room buffet breakfast kippers lovely hotel the main hotel evening meal salmon family wedding my partner function room front of house car parking enjoyable stay stayed for one night old building
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Reviewed 6 November 2018

This was a family get together in my home town. Moved away when I got married but always dreamed of staying here. Booked with Woucher, mistake as hotel made you feel you were on a bargain break so no help. First night we had a small room above the ballroom where we had to put up with a party until midnight. Told they had no way of letting us know because we were on Woucher!!! Second night yet another party until midnight. Went to bed at 11.15 pm and then the Fire Alarm went off for an hour. They said it was on our corridor with only 3 rooms each with our family in. No one smokes but this is what caused it!!!! Then the icing on the cake early morning call at 6.30am with the Fire Alarm. No apology on check out, all we had was I haven't worked for a few days. DON'T BOOK. My dream turned into a NIGHTMARE.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 12gandt12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

Loved everything about this place rooms great spotless.. Buffet breakfast. a bar. Fantastic waterfall's to visit. Definetly going back staff great couldn't complain about anything carpark walk round some of the hotel castle part but couldn't go in crumbling.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank wendy778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

Worst hotel experience possible. After being told they didn’t receive our booking from booking.com they then checked and blamed it on booking.com.

We then had over 10 fire alarms and the loudest noise I’ve ever heard from another room coming from the ballroom (our room was on top of it). They will only stop the noise at midnight. We were told we had to wait. I asked for a replacement room.

Replacement room had a broken radiator. So either freeze & sleep or don’t sleep. Great start! Fire alarm is still going off. Hotel staff say it was caused by a smoke machine in the ballroom... hope this event was worth all your guests discomfort...

Poorly managed, poor service, given previous reviews - maybe one bad duty manager... avoid, avoid, avoid!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank P7054WF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2018 via mobile

Lovely staff, room, bed, location, breakfast and dinner. Really satisfied! We got a Living Social deal for 2 nights, 2 breakfasts and one dinner for about 100 quid and it was an absolute bargain - it's been a wonderful holiday and felt really luxurious.

Date of stay: November 2018
Trip type: Travelled with friends
1  Thank Curiosity55157646533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2018 via mobile

We stayed in this hotel recently and although the hotel was comfortable our room was quite small and the window would not open so it made you feel dehydrated

Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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