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“not recommended”

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Wynnstay Arms Hotel
Ranked #8 of 10 Hotels in Llangollen
Reviewed 18 February 2012

No customer service at all, room very basic, bed was impossible to sleep in, noise unbearable, and they even started moving furniture around downstairs after 1am !! Went down for breakfast but they didn't even know we were staying. We would not stay there again, nor recommend it, the local operatic society was in the room below ours singing till the early hours, maybe a quite word would have made us aware of this, or even another room, we were the only ones staying !!! Don,t go !!

  • Stayed: February 2012, travelled as a couple
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3  Thank dave n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wynnstayarms, Manager at Wynnstay Arms Hotel, responded to this reviewResponded 24 August 2012

we apologise for any bad experience that you may have had with us, we are happy to announce that we have now had a grant from the brewery who own the pub to update all of the rooms within the hotel which will be taking place over the next couple of weeks.

We again apologise for you bad experience

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51 - 55 of 67 reviews

Reviewed 12 October 2011

We booked this hotel on the internet for a stay mid July 2011 and had confirmation by email from Tom. When we checked a couple of weeks beforehand by telephone, the proprietor said we had no booking.... he said they had recently taken over and had no knowledge of previous bookings.......he was booked up and was not going to help us out. Rather rude. Customer service nil.

  • Stayed: July 2011, travelled as a couple
    • Service
1  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2011

absolute great value for money,rooms were spotless,nothing was too much trouble,would definately go again!

Room Tip: this hotel is in a great location for us as we like to be amongst things,people, noise,one night we...
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  • Stayed: October 2011, travelled as a couple
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Thank tracyhey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2011

I booked this hotel my mistake meant to book an hotel with a similar name in Oswestry.
In fact we never stayed here as it was unsuitable for my disabled daughter.It is a pub with no proper reception.When we arrived it was noisy,the manager appeared in a casual shirt and shorts a 70th birthday party was going to be taking place and one side was a pub an the other a snooker room.
I would certainly not reccomend you book your stay without looking at it first.
We booked through Late rooms and although we phoned in advance to cancelhad to pay the first night because we had missed the deadline.
I found the Manager to be unhelpful and as I have already said make sure you know where this is before you book.

Stayed: October 2011, travelled with family
1  Thank Dannianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wynnstayarms, Owner at Wynnstay Arms Hotel, responded to this reviewResponded 9 October 2011

We do not hide the face that we are a pub which offers bed and breakfast. the customer had come in on a busy sat evening when the pub had been open all day. This potential guest did not even see the rooms. As the guest has mentioned they had booked wrong hotel and also wrong dates, when I spoke to her on the friday I mentioned that as per our terms and conditions, which are clearly stated on laterooms where she booked, that the whole stay should be charged, however as a gesture of goodwill I only charge for 1 night out of the 2.

You can see from our reviews on many websites that we are a very friendly, family friendly pub which offers bed and breakfast.

If this customer had of stayed im sure that they would have agreed that the rooms are not dirty and shabby looking as people are not walking in and out of these all day and would have appreciated the fact that none of the usual noise generated from a popular family pub can be heard from the bed and breakfast rooms.

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Reviewed 20 September 2011

a lovely looking old coach house and a room with a stunning view but that is where the pleasure stopped. No maid service in 3 days, appalling breakfast and cold showers - every day! indifferent management but friendly bar staff and our hearts went out to the lady having to serve the terrible breakfast. Couldnt believe the signatire dishes in the italian restaurant were cod or beef and ale pie. The only other plus was free parking. however, Llangollen itself is beautiful

  • Stayed: June 2011, travelled as a couple
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Thank tlf7609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wynnstay Arms Hotel

Address: Bridge Street, Llangollen LL20 8PF, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Llangollen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Llangollen
Price Range: ₹ 2,892 - ₹ 3,857 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Official Description (provided by the hotel):
August 2015 - Recently taken over by a local family; a warm welcome awaits you at The Wynnstay Arms, a traditional 17th-century coaching inn set in the centre of Llangollen and within walking distance of many local attractions, shops, restaurants and cafes. Come and enjoy our selection of real ales, quality wines and be warmed by our real log fire. Our recently refurbished beer garden provides an attractive drinking and dining area, where during the summer months we offer regular bar-b-ques and entertainment. We offer comfortable accommodation at reasonable prices, catering for families, groups, double and single occupancy. ... more   less 
Also Known As:
Wynnstay Arms Hotel Llangollen, Wales

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