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Reviewed 5 November 2018 via mobile

We stayed in an adventure room and were very impressed. The layout of the room is fantastic! Our 12 year old loved having 'her own room' even though it was part of ours.
Lego accents throughout were thoughtful and well placed.
Best part was the treasure hunt in the room to find the code to open the monkey treasure chest. Inside there were some Lego packs for the girls. Lego for the 12 year old and duplo for our 1 year old.

Only downside were the feather pillows in the room. I understand the want for opulence, but with allergies so prevalent, they aren't required.
The night reception actually questioned my allergies before resolving the issue.
Andre, a member of housekeeping was fantastic and took care of it straight away.

Breakfast at Bricks was great. Lots of choice and very well cooked.

Skyline bar is a very overpriced for food. £15 for a burger!! I think not!

The kids entertainment throughout the day is fantastic and there is Lego around every corner.

Date of stay: November 2018
Trip type: Travelled with family
Thank J O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLANDWindsor, Social Media Team at Legoland Windsor Resort Hotel, responded to this reviewResponded 4 weeks ago

Hi,

Thank you for recommending LEGOLAND® Windsor Resort to our current and future TripAdvisor Guests. We are delighted you and your family had a wonderful visit and we look hope to welcome you back again soon.

Thank you,

Emily
Social Media Team
LEGOLAND Windsor Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

First, the good bits. The theming in the hotel is stunning. Walking under the fire breathing dragon clock on the way in, the Lego carpets, the minifigures behind reception, friendly efficient check in, pit of Lego in reception area...all good. The character lifts, the theming in the corridors and rooms is great...we had a premium pirate room with view and the attention to design detail was superb.

However, that's where it ends, it's all very much "surface glitz" with very poor basics.

So, on to the not so good bits.

The room - Adult bed really hard and uncomfortable. Choice of two types of pillow....hard or lumpy. Bath water luke warm at best even when just filled with hot tap. Bathroom door cracked and broken at the bottom. Suspicious stains on leather chair in the room, monkey on safe pretty grubby! Picture quality on children's TV very poor and grainy, especially on the Lego channel.

Bricks restaurant - ate there as a treat. Dinner was Ok...Good choice, and surprisingly good curry, exc lent poppadums(awful rice though...hard and chewy). But breakfast.....oh my goodness. Bacon that managed to be both hard and greasy at the same time. Some of the drinks machines weren't functioning. Those that were were giving out mildly colours water instead of juice, and hot chocolate that looked like grey water. It was busy, and clearly the syrups/powders had run out...but these should have been replaced. Spoke to a staff member who just shrugged and apologised. Not really good enough for a high profile hotel to run out of the basics like this.

My two children, of course, had a fab time (their beds were quite comfortable) as they didn't see beyond the glitzy glamour sparkle of the theming. I had an aching bneck/back from the bed, and left breakfast thirsty due to the drink machine issues.

Easy and early access to the park was convenient.

I'm happy to have ticked off legoland hotel from the kid's wish list, but based on this, I wouldn't bother again and wouldn't recommend it to others. I wonder if there are ANY repeat visitors, or if Legoland Hotel just trades off its wow factor for drawing people in once and isn't actually bothered about providing a comfortable experience?

Date of stay: November 2018
Trip type: Travelled with family
Thank caroloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLANDWindsor, Social Media Team at Legoland Windsor Resort Hotel, responded to this reviewResponded 5 weeks ago

Hi,

Thank you for your review of LEGOLAND Windsor Resort.

Please send us a message via customer.services@LEGOLAND.co.uk and copy in your Brick Reference number 3990332 if you wish to share any further feedback about your experiences.

We look forward to hearing from you soon.

Thank you,

Emily
Social Media Team
LEGOLAND Windsor Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

Just got back from services weekend. I was a bit apprehensive with sone reviews but I couldn’t complain. Got pirate room 334 overlooking front of hotel and below flight path which suited as I’m a plane geek!!
Kids loved the theme room, treasure hunt, own bed space area and tv. Swimming enough for 40mins-1hr max to break up the day! Bricks restaurant decent to be honest, was quiet due to fireworks show but clean, enough choice and fair price. Breakfast was but more hectic but nothing that ruined the stay! Kids loved the 2nd day park rides and got on most due to short ques! For what we paid I can’t moan, I can see if you’ve paid hundreds you may want perfection. Top tip-Lego lounge with cinema, bricks room and bar so you can enjoy a drink why the kiddies play! Only thing I think would be cool, Lego hotel themed soft play to keep little ones amused if the bricks/shows ain’t there thing!

Date of stay: November 2018
Trip type: Travelled with family
Thank Dazmund_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLANDWindsor, Social Media Team at Legoland Windsor Resort Hotel, responded to this reviewResponded 5 weeks ago

Hi,

Thank you for recommending LEGOLAND® Windsor Resort to our current and future TripAdvisor Guests. We are delighted you and your family had a wonderful visit and we look hope to welcome you back again soon.

Thank you,

Emily
Social Media Team
LEGOLAND Windsor Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

We stayed in a priate room in the main LEGOLAND hotel, not the castle one for the fireworks display in November 2018.

The theme of the hotel is amazing and as epic as you would expect. There is LEGO everywhere, especially in the bedroom where there is a small safe and inside the safe there was a LEGO present for the 2 kids, both based on their age.

The entertainment of the hotel on the night of the fireworks was excellent for our 3&5 year olds.

This all sounds positive, which it is, however the hotel is situated incredibly close to the largest airport in the country and is clearly on a flight path or possibly 2. There is no secondary glazing in the rooms or specialist acoustic windows. Therefore there is a constant hum of airplanes in the background with the occasional, very very loud plane flying straight over the hotel.
We could also hear the hotel entertainment (someone on a microphone) up until around 10:30. On top of this, we could here lots of noises from the room above us, including people walking around, using the toilet and running the bath.
The beds are also themed but are rock solid and pillows are very uncomfortable.
The veneer on the back of the bathroom door is stripping of the door but this didn’t really affect our stay.

My summary would be that it is pointless to have such a large concentration on the theme and forget about the basics of a hotel which is a good nights sleep. We are booked in to go into the theme park today but the entire family is going to be grumpy due to the lack of sleep. Very frustrating, considering the price we paid to stay here.

Date of stay: November 2018
Trip type: Travelled with family
Thank Kevincl1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLANDWindsor, Social Media Team at Legoland Windsor Resort Hotel, responded to this reviewResponded 5 weeks ago

Hi Kevin,

Thank you for your review of LEGOLAND Windsor Resort.

Please send us a message via customer.services@LEGOLAND.co.uk and copy in your Brick Reference number 3989422 if you wish to share any further feedback about your experiences.

We look forward to hearing from you soon.

Thank you,

Emily
Social Media Team
LEGOLAND Windsor Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

We attended the services day, what a great day we all had plenty of rides to go at we were well looked after and will be back again,plenty of places to eat on the site and not too bad on price the site is spotless and gangs of cleaners are around the site all day

Date of stay: November 2018
Trip type: Travelled with family
Thank Bun21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEGOLANDWindsor, Social Media Team at Legoland Windsor Resort Hotel, responded to this reviewResponded 5 weeks ago

Hi,

Thank you for recommending LEGOLAND® Windsor Resort to our current and future TripAdvisor Guests. We are delighted you and your family had a wonderful visit and we look hope to welcome you back again soon.

Thank you,

Emily
Social Media Team
LEGOLAND Windsor Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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