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“Not quite four star, good rooms but poor service- first time I ever queued for breakfast” 3 of 5 bubbles
Review of Park Plaza Leeds

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Park Plaza Leeds
Ranked #34 of 87 Hotels in Leeds
GreenLeadersBronze level
Uk
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not quite four star, good rooms but poor service- first time I ever queued for breakfast”
3 of 5 bubbles Reviewed 28 April 2012 via mobile

Rooms good, breakfast experience terrible. Had to queue for 10 mins and the breakfast was not fantastic. Had a cheap feel to the restaurant decor. Limited choice - had to order fried eggs which took ages to come as did the coffee. Not my first choice when in Leeds but the bed was comfy

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wearytraveller2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Manager at Park Plaza Leeds, responded to this review, 1 May 2012
I have fed back your comments to the team to react accordingly, our apologies regarding the service issue's.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 28 April 2012

Arrived in room to find stains on pillows, hairs in bath and faeces on the supposed clean towels!!
Tried to order room service and got told I needed to pay upfront downstairs, went downstairs in pj's at 12.30am and got told that I needed to pay with a debit card not cash!
Stayed here once before and couldn't fault it, after this disappointing experience would NEVER go again and would advise other people not to go!!

  • Stayed April 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ericajane_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
1 review
5 of 5 bubbles Reviewed 27 April 2012

I visit Leeds regularly and I now always stay at the Park Plaza. I book online in advance and receive excellent value for money on the room. The main reason I initially chose the Park Plaza was because of its prime location but now it is also because I know I will be comfortable and well looked after. The rooms are modern and well kept and come with everything I could need. The staff are friendly and really make you feel welcome. In fact I have been most impressed by how helpful the staff, including the restaurant staff, are with meeting your needs. I have stayed at the Park Plaza on several different occasions now and I still get excited when I know I am going back.

  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank k8rilon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Manager at Park Plaza Leeds, responded to this review, 1 May 2012
We always try to wow our clients and ensure the best service at all times.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
5 of 5 bubbles Reviewed 27 April 2012

Stayed for 3 nights. The room was a good size and very clean, the bed massive and really comfy. A good wifi free and a fantastic breakfast!! The Chino restaurant has a perfect atmopher and good food, only it's too much expensive, but I suggest to go at least a time...
If I go to Leeds I will definately be staying again.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eli6711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Manager at Park Plaza Leeds, responded to this review, 1 May 2012
I will forward your feedback to the team, we very much appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
4 of 5 bubbles Reviewed 27 April 2012

Stayed one night in April for business. Very good experience. Would have been great except for dinner which I chose to have from the bar (probably my fault for not going to the award winning restaurant). Had pizza which was very bland - pretty poor. Dessert was delectable: collection of ice creams and sorbet served in chocolate pots - very, very good. Breakfast was excellent with a plenty options.
Room was very comfortable including bathroom. Had Sky Sports in my room which I though was a massive bonus - but I am a sports fan.
Overall, would definitely recommend!!

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaOps, Manager at Park Plaza Leeds, responded to this review, 1 May 2012
Thank you for the comments I will forward the feedback to the Head Chef to investigate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Leeds

Property: Park Plaza Leeds
Address: Royal Exchange House Boar Lane | City Square, Leeds LS1 5NS, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Leeds
#11 Family Hotel in Leeds
#19 Luxury Hotel in Leeds
Price range (per night): ₹ 5,020 - ₹ 11,473
Hotel Class:4 star — Park Plaza Leeds 4*
Number of rooms: 187
Official Description (provided by the hotel):
Park Plaza Leeds is a contemporary hotel in the heart of Leeds city centre, offering 187 guest rooms, modern function space, fitness suite, Scene! Lobby bar and the award-winning Chino Latino(R) Pan-Asian restaurant and cocktail bar. ... more   less 
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Also Known As:
Park Plaza Leeds Hotel Leeds
Leeds Park Plaza

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