We booked this for a show at the NEC for myself, my husband and 12 year old son. I had reserved a room with 2 double beds and a lake view about 7 months previously but received a call while we were en-route from the hotel to apologise that they were overbooked and they could only offer us a smaller version of the room we had booked but were giving us a discount.
As we were only staying one night that wasn't a problem but in my experience it is unusual to be told about problems before actually turning up to check in.
We called when we arrived at the station and were lucky that the driver wasn't out on another job so were collected from the station.
When we did check in we were dealt with really efficiently and given a really nice welcome. It was great as well that notes of their call about the room were on their system and the discount had already been recorded as, often, when you turn up to check-in, if there was any change it has often not been recorded and you have to go through the whole thing again.
We were pleasantly surprised with the room. Although it wasn't overly spacious it was absolutely fine complete with 2 double beds and had everything we needed. As our 12 year old had brought his laptop we did purchase wi-fi (£16 for 24 hours) but we have only stayed in a handful of hotels that do offer free wi-fi - a nice extra but still cheaper than what we've been charged elsewhere.
We decided to eat in the bar and the service and food were fabulous. Obviously prices were higher than the local restaurants - we did consider the local Wetherspoons (there are 2 in the NEC complex both happy to accept children) but pretty much in line with the prices in restaurants in the South East. The food was really good and my husband hasn't stopped raving about the curry he had since he ate it! He even compared it favourably to Brick Lane in London - the ultimate accolade!
The beds are really comfy - it normally takes me 2 or 3 nights to start to get a good night's sleep when staying in a hotel but no problem here. The rooms must also be quite well soundproofed as our room was close to the lift and I did worry we would get a lot of noise from passing guests on their way back to bed but this was unfounded.
Breakfast was included in our rate and we went down about 10am Saturday morning.Having seen some other reviews I'm pleased to say there was plenty of everything available and again the food and level of service we fabulous.
This is our first hotel stay outside of London in the UK for a few years. We normally stay in 4 star hotels but obviously the costs are so much higher! Even with our meal and the broadband it was less than 1/2 the price of a standard stay in London so we are delighted and would definitely stay here again for an NEC event.
Luckily the weather was also good and the walk around the lake back to the station was really pleasant.
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
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- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza