We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hilton Birmingham Metropole Hotel
Nearby Hotels
US$ 50
US$ 45
Booking.com
View Deal
  • Free Wifi
ibis Styles Birmingham Centre(Birmingham)(Great Value!)
US$ 65
US$ 56
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Novotel Birmingham Centre(Birmingham)(Great Value!)
US$ 74
Booking.com
View Deal
  • Free Wifi
  • Restaurant
US$ 80
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
US$ 183
US$ 154
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$ 54
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$ 117
US$ 106
Expedia.com
View Deal
  • Free Wifi
  • Pool
US$ 118
US$ 110
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
US$ 108
US$ 88
Priceline
View Deal
  • Restaurant
  • Room Service
US$ 80
Priceline
View Deal
  • Free Wifi
  • Restaurant
Reviews (5,812)
Filter reviews
5,812 results
Traveller rating
1,441
1,670
1,370
767
564
Traveller type
Time of year
LanguageAll languages
More languages
1,441
1,670
1,370
767
564
Show reviews that mention
All reviewsthe executive loungehuge hotelcourtesy busbusy hotelgenting arenaleisure facilitiesvisiting the necstayed here for one nightconventionconcertmotorway
Filter
Updating list...
1,397 - 1,402 of 5,812 reviews
Reviewed 13 September 2016 via mobile

Booked a double room.. What did we receive? A twin bedroom with 2 beds pushed together trying to be disguised as a double bed!!! When we reported this the unapologetic staff member said we booked a twin room - our fault!! If that's the case then why try pass the beds off as 1 double? Using double sheets and covers? Absolutely disgusting service - last time I use Hilton. Trying to make out they are 4*.
And get your staff in reception on a customer service course, most miserable stuck up little snot bags I've had the non pleasure of meeting.

Stayed: September 2016, travelled as a couple
Thank Louise111666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 14 September 2016

Dear Louise

Thank you for your review.

I am sorry we were unable to allocate a double room to you due to high occupancy levels and can assure you that we endeavour to treat all guests with the utmost courtesy and respect and regret you felt this was not the case on this occasion.

Kind regards

Patrick Stapleton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

Almost everything about our stay here was disappointing.

We originally booked for three nights with a changeable booking, but when we later tried to change to two nights the price had risen to the point that it was the same price as three!

We lodged a complaint and were moved to a cheaper room which was tiny.

The bathroom had a shower that was impossible for me to stand up in and no shower curtain which meant the tiled floor became treacherous.

Food was mediocre at best and again far more expensive than it deserved to be.

And finally, the people picking us up arrived a little early and 15 minutes in the car park cost £10 !!

This was the third time we've stayed at this hotel and it will definitely be the last.

This hotel does not deserve the name Hilton

Room Tip: Stay somewhere else.
  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank blamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 14 September 2016

Dear blamp

Thank you for your review.

We were sorry to learn that you were disappointed with certain elements of your stay.

Without knowing the details of your particular reservation, I am unfortunately unable to offer an explanation. However, I can advise that at certain peak times, restricted booking conditions can apply to certain reservations i.e. to ensure a lower room rate, a minimum number of nights are required.

We apologise for any disappointment regarding your dining experience and will pass your comments to our Executive Chef.

Details of our parking charge policy are displayed at the entrance to the hotel, as well as within the hotel Lobby to ensure guests are aware of the charging policy.

Thank you again for your review.

Kind regards

Patrick Stapleton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2016 via mobile

Having stayed at this hotel many times before due to its great location and being within walking distance of the NEC.
We never had reason to make a complaint but this latest stay was the exception to the rule.
The day we arrived, we couldn't help noticing the intense heat which became unbearable as the week progressed and became gradually even worse. Despite numerous complaints at reception, including a hand written note which was posted in the complaints box and many many discussions with various members of the reception staff, concierge, bar staff etc. The hotel made us feel ridiculously uncomfortable due to the excessive heat
in all the corridors, lifts, foyer, bar area and the rest of the hotel but the dining room at breakfast time was absolutely intolerable. Despite the intense heat, we couldn't help noticing that the entire breakfast staff were suffering in silence.
Although sympathetic to our complaining, Janet in management remained extremely diplomatic whilst offering us great care and attention under circumstances that could only be compared with a sauna.
The entire staff of the Hilton Metropole are to be congratulated for keeping their cool under such sweltering conditions.
I have always recommended this hotel and will continue to do so but I do appeal to the management to have the air conditioning fully serviced.


Stayed: September 2016, travelled on business
Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 13 September 2016

Dear Stephen

Thank you for your review.

I apologise for any discomfort you experienced due to the excessively warm period we have recently had. I can confirm that our air conditioning system is regularly serviced but I will be sure to pass on your feedback to our Chief Engineer to investigate.

Once again my sincere apologies for any disappointment on this occasion and hope we have the opportunity of welcoming you back in the not too distant future.

Kind regards

Patrick Stapleton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2016

If you want to spend a good quality night on a hotel close to Birmingham internation then the Hilton Metropole is definitely a great option. It is close to the pavilions and 10 mins walk from Birmingham International Station. Very convenient.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Leandro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 14 September 2016

Dear Leandro

Thank you for sharing your experience following your recent stay.

We're delighted to know that you found your recent visit "good value" and a great location for easy access to nearby venues and the train station.

When you consider visiting us again remember to book direct at Hilton.com to ensure you receive the lowest guaranteed rates, plus other great benefits.

Thank you again for your review.

Kind regards

Patrick Stapleton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2016 via mobile

How to describe this hotel? The public rooms are good, the food in the restaurants very enjoyable although the costs of the drinks are expensive but the rooms - even 'deluxe' rooms are very basic. I have been to many budget hotels with bigger bedrooms and better laid out bathrooms. I think the rooms can probably best be described as functional. The bed was comfortable, the towels a good size and temperature fine but it was a very forgettable room. If staying on business or before flying from the airport nearby the hotel is fine as long as you don't expect too much but I would not recommend it for a leisure break.

Stayed: September 2016, travelled on business
Thank Brewscruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this reviewResponded 13 September 2016

Dear Brewscruise

Thank you for comments following your visit to the hotel.

It's good to know that you found your dining experience enjoyable. As I'm sure you will be aware the hotel has a variety of different room types and size available. Maybe I could recommend one of our Executive rooms or Suites on a future visit, I'm sure you would not be disappointed. The best rates are always available when booking direct at hilton.com.

We have many guests who stay with us for leisure purposes, who enjoy using our leisure club and pool and of course we are ideally located for easy access to many Midlands attractions.

We hope to see you again soon.

Kind regards

Patrick Stapleton
General Manager
Patrick Stapleton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews