I have stayed here twice in two months.
First time was working at the FOCUS on Imaging expo at the NEC Birmingham.
The hotel is comfortable, but the lavish reception/foyer is not echoed in the room decor. The first stay was approximately three nights and on one of those nights I visited the (I think it was called) Millers Restaurant. Do not try the bearnaise sauce - I did and I was violently ill. We narrowed it down to this sauce by comparing what each of us at the table had eaten (much the same mains).
Aside from that the stay was rather nice and uninterrupted.
The second (and more recent) time I stayed was working at the Gadget Show also at the NEC Birmingham - a five night stay.
My original booking was for six nights including breakfast, but rang ahead about 5 days before arriving to say I couldn't stay the first night and changed my booking to five nights. I was told they had put a note on my booking.
The following week I arrived at the hotel after a two and a half hour drive - my booking had been cancelled. The helpful receptionist reinstated my booking. I went to breakfast the next morning, they had not reinstated the booking to include breakfast.
After the first night I headed back to work at the Gadget Show and at lunch time realised I had left my wallet in my hotel room (stupidly I had left it on the table). I returned to my hotel to pick up my wallet and it was sitting there, on the table with 40 pounds missing from it (I am still going through the steps with the police). My room had been serviced by housekeeping.
The hotel deputy manager was indeed extremely helpful and apologetic and security was equally as professional.
The next day I returned from the Gadget Show to find I had no soap in the bathroom and house keeping had left cleaning product in my bathroom.
Aside from the above, the bed was comfortable, there are plenty of power sockets in the walls fr charging various things, the shower pressure is half decent, the toilet roll holder (as one other reviewer has mentioned) tends to let the roll slip off so tear off with caution... and the towels are a good size.
Unfortunately the breakfast is the best thing about this hotel as most of the food in each of the restaurants is (in my opinion) below average.
The pool and jacuzzi are lovely - just watch out for kids throwing balls and kick boards around at high speeds. The gym is quite small.
I'm sorry to say, if my stay wasn't business related I don't think I would ever use this hotel again.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton