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“Lovely lunch ”
Review of The Hatton Arms

The Hatton Arms
Ranked #48 of 155 Restaurants in Warwick
Cuisines: British
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, Breakfast, After-hours, Delivery, Reservations
Description: Nestled alongside the Hatton Locks, the Award Winning Hatton Arms offers a contemporary and casual drinking and dining experience, serving a superb range of classic cask ales and fresh British food. Refurbished back in 2013, guests can enjoy a relaxing meal or drink in a truly special environment that combines traditional and modern design. Guests can warm themselves in front of an open fire or dine alfresco and take in the breath-taking views of the ‘stairway to heaven’ A perfect place to relax and enjoy simple, yet beautiful food and drink.
Reviewed 31 May 2018 via mobile

Visited here yesterday for lunch with friends. Staff were so friendly. Food was amazing. I had Chicken Caesar salad with garlic flatbread and chocolate mousse which was fab.

Thank Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siobhanoneill, the team at The Hatton Arms, responded to this reviewResponded 10 July 2018

Thank you for the lovely review Marie, we appreciate the wonderful feedback! We hope you come back soon and try more of the menu.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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98 - 102 of 1,215 reviews

Reviewed 30 May 2018

We wanted a nice lunch at a restaurant near the M40, didn’t fancy the Motorway Services, Whist travelling North. This is the second time we have been here for lunch and on this occasion, because of awful traffic, they were kind enough to push our lunchtime reservation back an hour.
The lunch menu had plenty of choice and the service was attentive, but not pushy. The décor and tables are in keeping with the food…Tasteful.

    • Value
    • Service
    • Food
Thank Sean1960_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siobhanoneill, the team at The Hatton Arms, responded to this reviewResponded 10 July 2018

Thank you for your wonderful review Sean, it is fantastic to see you had such a great experience. We hope we see you again next time you are driving by!

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Reviewed 29 May 2018 via mobile

We come across this fabulous place during a day out in Warwickshire.food was excellent.staff was very friendly and professional. Service was quick and effective. An evening to remember specially Fabio was Great. The restaurant was very busy but he was handling all guest needs very effectively. An asset to the company

Thank ramchandra a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siobhanoneill, the team at The Hatton Arms, responded to this reviewResponded 10 July 2018

Thank you for your delightful review ramchandra, we are thrilled to see you had such a wonderful time. We hope we see you again soon!

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Reviewed 29 May 2018 via mobile

My family and I arrived on a very sunny, warm bank holiday hoping to dine outside on one of the pubs MANY outdoor tables. We stood in the bar area whilst three members of staff (having noticed us) continued their non work related chit chat. We were eventually approached by a young blonde chap, whom we asked to explain how the ordering of food to eat outside worked. His facial expression immediately showed doubt which was quickly followed by “Well, we aren’t serving food outside because of the weather (the weather was 22* with full sun and a forecast prediction of staying the same until 2am the following day!) but we are looking into a decision on that. I would check the tables list inside but I don’t think we have any of them either. I’ll just go and check, shall I?!). We could not have felt more of an inconvenience, we expressed our desire to dine outside so if this wasn’t an option we would not be staying. The chap was not bothered, moved, empathetic or showing any reaction of any sort. We informed him that we would not stay thank you as we wanted to eat outside not be stuck in a stuffy pub, so therefore would head over to Hatton Cafe (where we did go and received excellent, friendly, attentive service OUTSIDE!! Lovely cafe food and gorgeous location-highly recommend). Incase it needs clarification, I wouldn’t recommend Hatton Arms to anybody, the customer service is non existent and needs staff trained with a matter of urgency on common courtesy, use of initiative along the constant mantra of ‘Without the customers we do not have a business’!

As a solution in the interim would it be a good idea to either;

A) Purchase parasols for all outside seating, then highlighting to the purchasing customer that should the good old British weather not remain as desired, there will not be an available table in the main restaurant unfortunately but there is a fully functioning parasol that may prevent their meals being a complete wash out.

B) Do as above minus the parasol option! All fellow British people know exactly what our weather system is like so if we do chose to eat outdoors.... let us!!!

1  Thank Belinda880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siobhanoneill, the team at The Hatton Arms, responded to this reviewResponded 10 July 2018

Hello Belinda, I'm terribly sorry to hear you had such a disappointing visit to the Hatton Arms, we aim to offer everyone top quality service and food every time you visit. Your review will help us improve our service and training, and we appreciate you taking the time to write to us. We would like to be able to talk through the details and make it right, can you please email us on enquiries@hattonarms.com with your phone number and we will call you back.
Many thanks

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Reviewed 27 May 2018 via mobile

We went here for Saturday lunch for a celebration meal. We were very disappointed. The service was very slow and we ended up getting served our main courses whilst our empty starter plates were still on the table. The "vegan" starter was served with butter which is wrong. The main courses were good pub grub. Overall we were disappointed in our visit and will visit other nearby pubs instead on future occasions.

Thank Lucy17894732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siobhanoneill, the team at The Hatton Arms, responded to this reviewResponded 10 July 2018

Hello Lucy, I'm terribly sorry to hear you had such a disappointing visit to the Hatton Arms, we aim to offer everyone top quality service and food every time you visit. Your review will help us improve our service and training, and we appreciate you taking the time to write to us. We would like to be able to talk through the details and make it right, can you please email us on enquiries@hattonarms.com with your phone number and we will call you back.
Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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