Dear Amer,
Thank you for your review.
I think I remember serving you myself and was sorry to point out that the toilet is currently out of order. At the time of writing, the toilet operates on a macerator system (which was installed either by a previous tenant or by the landlord) as opposed to mains drainage, like a regular toilet, and when it becomes blocked it makes an awful mess and has a knock-on effect on the rest of the plumbing meaning we cannot even serve coffee or operate as normal.
We are working on updating the system so that this doesn't happen anymore, which is why the toilet was out of service when you visited. It is inconvenient, yes, but to call it disgraceful seems rather harsh and, frankly, quite upsetting.
Furthermore, I am sorry that you thought your coffee was nothing special as serving excellent coffee is what we really pride ourselves on.
Hopefully the licensing authorities won't be in touch before we've had a chance to update our plumbing system.
Thank you again,
Alison