We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much lower quality than I'd expected”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
PREMIER SUITES Newcastle
Certificate of Excellence
GreenLeadersBronze level
Reviewed 1 May 2017

I stayed here for 2 nights alone on business, and found the whole experience definitely not particularly "premier".
Due to previous very positive reviews and the "premier" name, I was expecting a modern flat and building - unfortunately this was not the case.
Firstly the common areas were a bit run down, with no character at all - there were just endless white corridors.
The flat was quite large, so good value, but fronted onto a busy road opposite some somewhat iffy looking shops. I could hear lots of noise from the road (and people outside) as the windows were not double glazed, or the glazing had failed. The trickle vents did not close properly either.
The flat in general was reasonably clean, but a splat of a food-like substance on the window wasn't great. The kitchen was well equipped, even having a washing machine. The kitchen area was definitely the best part of the flat.
The bedroom had a window which was duck taped shut (or half shut), letting in noise from down below. Thankfully this was on the back so was a quieter area.
Part of the shower fell off when I used it.
The flat in general was clean enough but the finish was tired, like a 10 year old travelodge room.
The staff did move me to another flat which was not onto the road, so they did try to help. The windows still let in lots of outside noise, but it was less frequent.
If they sorted out the windows, refreshed the room decor, and made some effort to break up the white corridors, it would much improve this place.

Room Tip: Ask for a quiet room off the main road
See more room tips
  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
Thank Zebsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 3 May 2017

Dear Guest

Thank you for sharing your personal opinion of your recent stay and I was of course disappointed that we failed to meet your personal expectations.

As you have stated yourself your review is not indicative of the other very positive reviews that have been posted on this review site.

Your comments about the public areas have been noted and we do feel that these are still well maintained and clean. All of the corridors do have colour panels on them which detracts from the white.

The apartments are located in the heart of this vibrant city so external noise is somewhat unavoidable and I am sorry that the surrounding shops were not to your liking as on the door step you have a local cafe and bakers, the Tyne Theatre and Opera House which attracts some great shows as well as been on the edge of China Town, our location is something that we cannot change.

We were awaiting a repair on one of the windows but as you were upgraded to a 2 bedroom apartment you had the option to use the other bedroom. The item that came away in your shower was simply the front of the body wash dispenser and not the actual shower.

We do have an on going investment programme which will continue to enhance our product and bearing in mind the midweek rate that was reserved then we do offer excellent value for money.

I am pleased that you liked the facilities offered in the apartment especially the kitchen with added benefit of the washing machine.

We do hope that we can welcome you back to the PREMIER SUITES for any future trips that you may be planning.

Kind regards
Matthew Whittaker
Cluster Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (224)
Traveller rating
Traveller type
Time of year
Language

23 - 27 of 224 reviews

Reviewed 25 April 2017 via mobile

Stayed here Thursday night and the apartment was big and very spacious had everything you needed defo gonna book again and would highly recommend here to anyone got it at a fab price that would have paid for a hotel stay

Stayed: April 2017, travelled as a couple
Thank mel227059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 26 April 2017

Dear Guest

Many thanks for taking the time to review your recent stay it was great to read your feedback.

We have to agree that the apartments are a great size and even better that you would recommend us.

We do hope that we can welcome you back again very soon.

Kind regards

Matthew Whittaker
Cluster Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2017 via mobile

Beautiful suites close to city centre great check in and checkout rooms vast with great beds fantastic bathroom second bedroom with own ensuite quite hotel no noise would most definitely go again .living room enormous with own kitchen with everything even washing machine and coffee maker .

Stayed: April 2017, travelled with friends
Thank Eilish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 26 April 2017

Dear Guest

Thank you for taking the time to review your recent stay with us at the Premier Suites Newcastle and your feedback was much appreciated.

We have to agree we are ideally located to enjoy all that this great City has to offer. I am pleased that you enjoyed the space and facilities that we have available and we hope to see you again very soon.

Kind regards

Matthew Whittaker
Cluster Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2017

We stay here quite often as you are right in the city but it is easy to drive to. In derground car park so no issue with parking. The apartments are spacious and well laid out with everything you need.

Room Tip: A back apartment is best
See more room tips
  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 18 April 2017

Dear Guest

Many thanks for taking the time to review your stay and we are delighted that you are a regular guest.

Its great that you enjoy the space and facilities that the apartments offer and our on site parking is ideal.

We look forward to welcoming you back.

Kind regards

Matthew Whittaker
Cluster Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2017 via mobile

If you arrive after 8:00pm nobody will answer the phone to give you directions. It's in a restricted area that neither TomTom or Co-Pilot recognise. Beware, nobody will answer the phone because they finish working at 8:00pm.

The mobile number they provide on the answerphone message is a security control room mobile number. This is very unhelpful.

The apartment itself is incredible! Lovely front room and bedrooms. I stayed in apartment 24 which faces the street.

The problem with this is that the street is very lively. Lots of shouting and singing until around 2:00am.

The bed mattresses are the cheapest variety you can find. They aren't your normal hotel style mattresses at all.

All being said and done, the apartment is well furnished and plenty of utensils in the kitchen. There is loads of space and the ironing board and Iron are household size which is really helpful.

Stayed: March 2017, travelled on business
Thank NEET071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 3 April 2017

Dear Guest

Thank you for taking the time to share your personal opinion of your recent stay with us and we do appreciate all feedback as this enables us to review our service and standards.

I am sorry that you had issues finding us we do send clear directions which also have the correct postcode for satellite navigation and as well as this information it also does state our opening hours and we would have been happy to assist during our office hours as the emergency number that we provide is for in house guests should they have an emergency and this is not provided to assist with directions out of hours as this is not classed as an emergency.

I would like to assure you that the mattresses are hotel standard mattresses and some of these will also be replaced this year as well. We do find that mattresses can be very much down to personal choice and so it will be hard to find the right balance for everyone.

As we are located in the heart of this vibrant city then some external noise is unavoidable.

It was good to hear that overall your enjoyed the apartment and its facilities and we do hope that we can welcome you back to the PREMIER SUITES in the future.

Kind regards

Matthew Whittaker
Cluster Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Newcastle upon Tyne hotels
1.4 km away
Staybridge Suites Newcastle
Staybridge Suites Newcastle
#1 of 83 in Newcastle upon Tyne
1,418 reviews
0.4 km away
Sandman Signature Newcastle Hotel
Sandman Signature Newcastle Hote...
#23 of 83 in Newcastle upon Tyne
1,490 reviews
0.5 km away
Sleeperz Hotel Newcastle
Sleeperz Hotel Newcastle
#20 of 83 in Newcastle upon Tyne
1,068 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Hotel Indigo Newcastle
Hotel Indigo Newcastle
#7 of 83 in Newcastle upon Tyne
2,288 reviews
0.2 km away
Holiday Inn Express Newcastle City Centre
Holiday Inn Express Newcastle Ci...
#16 of 83 in Newcastle upon Tyne
1,209 reviews
1.8 km away
Kensington House Aparthotel
Kensington House Aparthotel
#2 of 83 in Newcastle upon Tyne
550 reviews
Show Prices
Show Prices
Show Prices

Been to PREMIER SUITES Newcastle? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about PREMIER SUITES Newcastle

Address: Thornton House Thornton Street | Thornton House, Newcastle upon Tyne NE1 4AT, England (Formerly Premier Apartments Newcastle)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #2 of 33 Speciality Lodging in Newcastle upon Tyne
Price Range: ₹ 5,921 - ₹ 22,826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PREMIER SUITES Newcastle 4*
Number of rooms: 31
Official Description (provided by the hotel):
PREMIER SUITES are ideally situated in the Heart of Newcastle offering a mix on one and two bedroom apartments. With fully equipped kitchens which include washing machines. Large open plan living rooms with Flat screen TV, Ipod docking stations with cd players. Great size bedrooms and bathrooms. On site parking is available for a charge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and TripOnline SA so you can book your PREMIER SUITES Newcastle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Apartments Newcastle Hotel Newcastle Upon Tyne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing