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“Great Location, nice staff, good apartment”

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PREMIER SUITES Newcastle
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 April 2017

We stay here quite often as you are right in the city but it is easy to drive to. In derground car park so no issue with parking. The apartments are spacious and well laid out with everything you need.

Room Tip: A back apartment is best
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  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 18 April 2017

Dear Guest

Many thanks for taking the time to review your stay and we are delighted that you are a regular guest.

Its great that you enjoy the space and facilities that the apartments offer and our on site parking is ideal.

We look forward to welcoming you back.

Kind regards

Matthew Whittaker
Cluster Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (223)
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25 - 29 of 223 reviews

Reviewed 1 April 2017 via mobile

If you arrive after 8:00pm nobody will answer the phone to give you directions. It's in a restricted area that neither TomTom or Co-Pilot recognise. Beware, nobody will answer the phone because they finish working at 8:00pm.

The mobile number they provide on the answerphone message is a security control room mobile number. This is very unhelpful.

The apartment itself is incredible! Lovely front room and bedrooms. I stayed in apartment 24 which faces the street.

The problem with this is that the street is very lively. Lots of shouting and singing until around 2:00am.

The bed mattresses are the cheapest variety you can find. They aren't your normal hotel style mattresses at all.

All being said and done, the apartment is well furnished and plenty of utensils in the kitchen. There is loads of space and the ironing board and Iron are household size which is really helpful.

Stayed: March 2017, travelled on business
Thank NEET071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 3 April 2017

Dear Guest

Thank you for taking the time to share your personal opinion of your recent stay with us and we do appreciate all feedback as this enables us to review our service and standards.

I am sorry that you had issues finding us we do send clear directions which also have the correct postcode for satellite navigation and as well as this information it also does state our opening hours and we would have been happy to assist during our office hours as the emergency number that we provide is for in house guests should they have an emergency and this is not provided to assist with directions out of hours as this is not classed as an emergency.

I would like to assure you that the mattresses are hotel standard mattresses and some of these will also be replaced this year as well. We do find that mattresses can be very much down to personal choice and so it will be hard to find the right balance for everyone.

As we are located in the heart of this vibrant city then some external noise is unavoidable.

It was good to hear that overall your enjoyed the apartment and its facilities and we do hope that we can welcome you back to the PREMIER SUITES in the future.

Kind regards

Matthew Whittaker
Cluster Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017

My friends and I stayed here for a couple of day rather than get a hotel well where we glad we did so much better the apartment was so well equipped the rooms big and very comfortable just the job would recommend a step here near to every thing. And the staff could not have been any nicer thank again.

  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Weevee1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 3 April 2017

Dear Guest

Many thanks for taking the time to share your feedback with us and we really do appreciate your comments.

It was great that you chose the PREMIER SUITES as the option for your recent visit and that you enjoyed the comfort and space that they offer.

Your comments about the team are appreciated and i will ensure that they are shared.

We do hope that we can look forward to welcoming you back again very soon.

Kind regards

Matthew Whittaker
Cluster Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017

Wow. This place is so nice! Our 2-bedroom apartment had 2 baths so there was no waiting for the shower in the morning. There was even a clothes washer/dryer which was super handy. It's located close to the train station, shopping, pretty much everything. The staff deserves special mention for their helpfulness!

  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 3 April 2017

Dear Guest

Many thanks for taking the time to leave such a great review. We are delighted with your feedback.

It was great that the team looked after you well and I will ensure that your feedback is shared with them.

We have to agree our location is ideal for exploring all that this great city has to offer.

We do hope that we can look forward to welcoming you back very soon.

Kind regards

Matthew Whittaker
Cluster Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017

Stayed here as a group of ten friends - had 2 two bedroom apartments.
Very spacious, we were all very impressed with how much space there was.
Very central location, 5 minutes walk from the train station and then 5 - 10 minutes to lots of different areas. Easy to walk everywhere.
Had good cooking facilities - although we didn't use it but plenty of space in the kitchen, a proper table to sit down and then sofas to relax.
As we stayed on the weekend, we only really saw the security guard who was always very helpful.
Did notice some noise around 7am both mornings that was coming from the church on the bottom floor of the building.
Would definitely recommend staying here.

  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Jemima B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded 21 March 2017

Dear Guest,

Thank you for taking the time to review your recent stay with us and we are really appreciate your sharing your experience of the PREMIER SUITES Newcastle.

I am delighted that you enjoyed the apartment and the space that they offer we have to agree they are a great size. Our location is ideal for exploring all that this great city has to offer and we are within easy reach for all the shops bars and restaurants.

Thank you for your comments about the security guard this is an external company that we use and i will ensure that you feedback is passed onto them.

I am sorry that you experienced noise issues so early from the unit underneath us and we will ensure that we monitor this going forward as we have not had any issues in the past.

We do hope that we can welcome you back again very soon.

Kind regards

Matthew Whittaker
Cluster Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PREMIER SUITES Newcastle

Address: Thornton House Thornton Street | Thornton House, Newcastle upon Tyne NE1 4AT, England (Formerly Premier Apartments Newcastle)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #2 of 33 Speciality Lodging in Newcastle upon Tyne
Price Range: ₹ 5,949 - ₹ 26,125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PREMIER SUITES Newcastle 4*
Number of rooms: 31
Official Description (provided by the hotel):
PREMIER SUITES are ideally situated in the Heart of Newcastle offering a mix on one and two bedroom apartments. With fully equipped kitchens which include washing machines. Large open plan living rooms with Flat screen TV, Ipod docking stations with cd players. Great size bedrooms and bathrooms. On site parking is available for a charge. ... more   less 
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Also Known As:
Premier Apartments Newcastle Hotel Newcastle Upon Tyne

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