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Malmaison Newcastle
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Reviews (2,669)
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1,283
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1,283
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33 - 38 of 2,669 reviews
Reviewed 2 weeks ago via mobile

I stay here in business. Have to park in the public car park opposite which I am not too keen on when getting there late at night. Rooms are very spacious and great views - but a bit tired - looks like it’s had a hard time! The gym is poor for a hotel of this size. Breakfast was very good and friendly staff

Stayed: December 2017, travelled on business
Thank Organs A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded 1 week ago

Dear Organs A,

Firstly thank you for taking the time to write your review.

With regards to our car park, we do have allocated spaces in a multi-storey car park which is located directly across the road from the rear entrance of the hotel, this car park does have staffing 24 hours a day. I will certainly share your comments about breakfast with our brasserie manager and our kitchen team.

We look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Reception staff were friendly and helpful. We had a room with a view of the Millenium Bridge and it was clean and comfortable and the chocolate truffles provided were gorgeous. The shower was excellent. We had the spa break and enjoyed the treatments. Dinner
was included and Don was a warm friendly and chatty waiter who was very knowledgeable about cheese.

Stayed: April 2018, travelled with friends
Thank Shelley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded 2 weeks ago

Dear Shelley G,

Thank you for taking the time to write your review following your stay.

It is a pleasure to read your comments about your time with us. I will certainly share your comments with all of our team.

We very much look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

we recently had an overnight stay in Malmaison from the minute we arrived into this hotel we were treated like long lost friends. amazing staff in the reception (Dave) the bar (Layla and Mel) restaurant ( Teasie Charlotte and the twins) all couldn't do enough to make our stay as comfortable as possible even when we asked for a table for 12 and a high chair with no notice!! they pulled it together and the food was fantastic FIVE STAR

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jackiebride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded 2 weeks ago

Dear jackiebride,

Thank you for taking the time to write your review following your stay.

It is lovely to read that you had a lovely time with us recently. I am very pleased that our team looked after you so well and I will be sure to share your comments with them all.

We very much look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Stayed here for a bank holiday weekend. Hotel was lovely and had great views over the Tyne from our gorgeous room. What made the trip though was the staff. Huge thanks to Dave and the rest of the team at reception. Their service was top class and definitely added the finishing touches to a great weekend in Newcastle.

Stayed: April 2018, travelled with friends
Thank danb322jeieie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded 2 weeks ago

Dear danb322jeieie,

Thank you for taking the time to write your review following your stay.

I am pleased to read that you enjoyed your recent bank holiday stay. It is lovely that our staff looked after you so well, I will share your comments with Dave and the rest of the team.

We very much look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Had a night out in Newcastle, my home town so never really stayed in hotels there. This time stayed in Malmaison though, and had a really nice experience. The room was clean and very comfortable, and well equipped. Had a great night sleep. Decor maybe getting a little tired, but nothing really awful. The staff were however most professional, especially Dave on reception, and I thought the Irish lady in the restaurant was excellent, really pleasant and well humoured. All in all, a nice hotel and I'd stay there again.

Stayed: April 2018, travelled as a couple
Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded 2 weeks ago

Dear Maria F,

Thank you for taking the time to write your review following your recent visit.

It is a pleasure to read your comments. I am really pleased that you had such a lovely stay in your home town. I will be sure to share your comments with our team.

We very much look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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