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“Please buy some new curtains!!!” 3 of 5 bubbles
Review of Rutland Arms Hotel

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Rutland Arms Hotel
Ranked #8 of 8 Hotels in Newmarket
Cambridge, United Kingdom
Level Contributor
132 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Please buy some new curtains!!!”
3 of 5 bubbles Reviewed 26 February 2012

The Rutland Arms is situated right in the centre of Newmarket and is very reasonable so you cannot fault it on this front. Also the reception staff are very welcoming and professional. However the rooms are not up to standard. We stayed in 145 which is a long way from reception and has a bathroom that would be better placed as a pub toilet. The curtains are not black out infact i think they might even increase the sunlight into the room!! Thus we were up with hangovers at 6:30am. The breakfast was average and they need to change the beans!! Again though the staff are very friendly and attentive.

Its a tough one to review as it is great value at £60 and perfectly situated but all the small things you pay for are not up to standard.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KevIn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHIML, General Manager at Rutland Arms Hotel, responded to this review, 14 March 2012
Thank you for your comments, I am glad to hear that my staff were friendly and attentive, and I can assure you that we will be addressing the issue of the curtains in the room you stayed in; all our rooms are individually decorated and as such it is always helpful to know which room a guest is talking about as it allows us to fix a problem or identify areas for improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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439 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Bury St Edmunds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 January 2012

My husband and I booked the restaurant on Saturday evening 28 January 2012 and were both impressed by the attentive waiting staff ,Tom in particular, and by the quality of the food. We liked the limited menu which combined good quality meat and fresh produce. We both had 3 courses and wine and found the meals to be excellent value for money. Our compliments to the Chef for the rump steak and the duck pancakes which were delicious (not fried!). We will definately be going along again.
J and N P

Room Tip: We did not book a room as we live locally.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Judy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lechlade, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 26 January 2012

Good position for central Newmarket. Very old building set around old coaching stables. Restaurant food was excellent; well presented and cooked; and tasted good. The bedrooms were of good size and the beds very comfortable. Very quiet at nightime, so every-one slept well.

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lollipop2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 January 2012

Just returned from a two night stay at the Rutland Arms Hotel with friends. We took up a January offer of Dinner, Bed and Breakfast, which was very reasonable - so we didn't expect too much, but we were so nicely surprised. The rooms were clean comfortable and spacious (albeit a little tired), but full of character, and had everything we needed. The breakfast was fine, and the dinner really good. A fairly limited menu, but as we were only staying two nights we all had enough to choose from. Finally the staff were all friendly and welcoming, and helped to make our stay a really good one. Thanks Rutland Arms Hotel we really enjoyed our stay.

Room Tip: Overlooking the courtyard rather than the main road would obviously be quieter.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeeJayEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

We stayed for one night on a Saturday. After walking into our extremely hot bedroom discovered that the temperature twist dial on the radiator didn't work so called reception. The very nice receptionist found another room for us but really, the dodgy radiator wasn't the worst part. The hotel is so tired it might as well be asleep. Paintwork is shabby, furniture cheap, old fashioned and chipped. Both rooms felt rather depressing and both bathrooms were really off-putting: mouldy grout, stains in the loo, hairs everywhere (worst thing is seeing someone else's hairs floating up to greet u in the bath!!).

Next day we walked out to find all the replacement clean bedlinen piled on the well-used corridor floor outside each room. Lovely.

It was far too expensive for what they offer. They are missing a trick in one of the most famous racing towns in Britain and could learn alot from Cheltenham.

  • Stayed November 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank VABW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Rutland Arms Hotel

Property: Rutland Arms Hotel
Address: 33 High Street, Newmarket CB8 8NB, England
Region: United Kingdom > England > East Anglia > Suffolk > Newmarket
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Newmarket
Price range (per night): ₹ 4,368 - ₹ 11,408
Hotel Class:3 star — Rutland Arms Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
Where history and hospitality combine.This 17th Century former Coaching Inn is at the top of the High Street in the heart of the vibrant racing town of Newmarket.The Hotel has a rich and vibrant history and has continued to offer the highest levels of service and hospitality throughout the years. The motto on the coat of arms, 'pour y parvenir' meaning 'to attain or succeed', underpins everything at the Rutland Arms.The Hotel is built around a cobbled courtyard that dates back to the 17th century reign of Charles II and now has 46 individually decorated bedrooms.The distinctive and attractive building retains many of the original period features adding to the charm and character of the Rutland Arms.For early risers, a morning stroll to the gallops is something not to be missed. Watching the horses out on exercise certainly builds up an appetite for a hearty breakfast.The Nell Gwynn bar is an ideal meeting place for morning coffee, drinks, lunch or a traditional afternoon tea. After a day at the races, celebrate in style with a drink in the wine bar and dinner in the award-winning Carriages Restaurant. ... more   less 
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Also Known As:
Rutland Arms Hotel Newmarket, England

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