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“Lovely hotel, shame about the neighbours!”

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Swan Hotel & Spa Lavenham
Ranked #1 of 1 Hotels in Lavenham
Certificate of Excellence
London, UK
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Lovely hotel, shame about the neighbours!”
Reviewed 2 April 2012

We stayed here at the end of January on the Travelzoo deal which was amazing value. Lovely bottle of champagne and body cream gift in the room when we checked in. Beautiful building and very charming, but unsurprisingly for such an old building it was incredibly cold, we had to make use of the portable heater they had placed in the room.
We had an end of corridor room and were looking forward to a peaceful nights' sleep so were not best impressed at 11.30pm when the people in the room next to ours (who were extremely drunk) started shouting in the corridor right outside our room. There was a group of them - about 6 people, and it degenerated into a mock fight with the women screaming.... I rang reception several times with no answer so had no choice but to go into the corridor in my pyjamas and ask them to keep the noise down. They all stank of alcohol and weren't very polite to me when I asked them to keep the noise down, but I think accepted their behaviour was out of order as they soon quietened down. Just really wish someone had been at reception to avoid us having to deal with this directly. Our neighbours didn't feel that sorry about their behaviour though as they slammed their door loudly several times upon leaving their room the next morning - nice!
Clearly this is not the hotel's fault, but just a warning that there is very little soundproofing between the rooms, so maybe avoid it during busy times of the year if you're after peace and quiet.
Our three course dinner was lovely, great food and decent sized portions - only gripe was we seemed to be forgotten after our main course and had to wait a long time to place our dessert order. Breakfast was nice but I do prefer a buffet style as this does enable you to choose exactly what you want instead of ordering most things via a menu - but the food itself was very nice.
Lavenham is a gorgeous village and we had a lovely long walk in the surrounding countryside. A very pleasant weekend break - just make sure you don't get lumbered with noisy neighbours!

  • Stayed January 2012, travelled as a couple
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank kittenne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,136 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (280)
Date | Rating
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  • French first
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English first
Bury St Edmunds, United Kingdom
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 March 2012

We have been coming to the Swan from some distance for 14 years. Never, ever have we been disappointed. The lunch menu this week was superb, excellent service and a real pleasure! Nothing but positives here folks....

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank JoeandCaroline2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 March 2012

Recently spent a few days at this hotel. It was most enjoyable and I highly recommend it. The staff helpful and friendly,The food was superb.The ambience very welcoming.Our room was number 22 at the end of a corridor so we were not disturbed.It overlooked the pretty garden.The bathroom didn't have a window which I would have liked but thats a purely personal preference.

Room Tip: Ask for a room overlooking the garden.
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  • Stayed March 2012, travelled with friends
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Helpful?
2 Thank caroline1965190759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex UK
Level Contributor
547 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 377 helpful votes
Reviewed 30 March 2012

Just back from a fabulous one night stay to celebrate our 32nd wedding anniversary. We had booked a great offer through Travelzoo which included dinner, bed, breakfast and a complimentary bottle of champagne. Our room was really lovely, all old beams and luxurious fittings.
Dinner in the Gallery restaurant was delicious, as was breakfast the next morning.
This was our second stay at the hotel and it is a real treat to stay in such a lovely establishment. All the staff, without exception, are really pleasant and professional. Thank you for making our anniversary so special.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Angel57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brentwood, England
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 March 2012

We stayed one night (17th March) during a long weekend away covering Suffolk and Essex. The village is charming as is the Hotel, we booked a Feature room which was large and very comfortable. The service and food was excellent, I had a problem with my Squid at dinner and the waiter spotted this straight away and changed it for the pigeon breast. This was done with out prompting, just proper good service, not often seen. We had a great stay and will return soon.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickbrentwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swan Hotel & Spa Lavenham

Property: Swan Hotel & Spa Lavenham
Address: High Street, Lavenham, Babergh District CO10 9QA, England
Region: United Kingdom > England > East Anglia > Suffolk > Babergh District > Lavenham
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 1 Hotels in Lavenham
Price range (per night): ₹ 9,872 - ₹ 18,998
Hotel Class:4 star — Swan Hotel & Spa Lavenham 4*
Number of rooms: 45
Official Description (provided by the hotel):
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more   less 
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Also Known As:
Lavenham Swan Hotel
Swan Hotel & Spa Lavenham England

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