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All reviews mews room st edmunds room classic menu shetland ponies four poster bed the main house secret escapes deal lovely grounds cream tea lovely venue afternoon tea log fire wedding venue black pudding relaxing stay following morning lamb
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Reviewed 13 July 2016

A favourite hotel for us when visiting family in Bury St Edmunds. Always a warm welcome, well prepared (if a little quirky) rooms and happy, efficient staff. This time we stayed in St Edmundsbury Room - plenty of space, comfortable bed, smashing, if eccentric, bathroom and great shower. The bedroom is a little dark as the only window is actually a small French window to the side of the room, but this has a little balcony overlooking the garden - beautiful on a summers evening. Dinner was excellent, the wine list is extensive but wide ranging in price, so something for everyone. And do enjoy the local pressed apple juice at breakfast.
And if we ever have summer, there is a neat outdoor pool!

Room Tip: As there are weddings at weekends, do ask for a room away from the function suite.
  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Normad800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2016

We stayed at Mews 6, a charming room with it's own gorgeous spiral staircase and all amenities. The 6 acre grounds are beautiful with wonderful horses, goats, geese and a chicken. We had breakfast and it was delicious (I recommend the full English and the smoked salmon with scrambled egg) and service was good.

The disappointment was with the room and how we were treated afterwards - we were woken up twice by some sort of pump in the middle of the night when someone flushed the toilet and again early in the morning whilst guests are taking a shower. We felt that this really need to reported as no matter how amazing the hotel, grounds or service was, not having a good night's sleep was a fundamental problem to a hotel stay.

We spoke to the staff and they apologised, said it has never happened before, but that they are "unable to do anything on the price", which, bearing in mind is £125 a night, was expensive for a bad night's sleep. We left the place feeling disappointed and unsatisfied.

So overall, the hotel is stunning and the room is beautiful, however the point of a hotel room is to get some sleep and we left in dire need of a nap, rather than feeling rested, and didn't feel the hotel did anything to try to make this better, so we will not be returning.

  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 285christinec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2016

We stayed in the Oak Room and found the bed very comfortable and slept all night, even though at first voices could be heard at reception which is immediately at the bottom of the stairs from the room. Dinner was excellent - the lamb cooked to perfection. Service at dinner very good and staff generally very courteous and helpful throughout our stay- only exception the newspaper we ordered was not delivered and did not appear to have been ordered! Breakfast also excellent, although last time we stayed several years ago we had cream on our porridge and this memory has lasted many years, so please put the cream back on the menu; also last time we dined in the restaurant but on this occasion we had to dine in the Garden Room even though the restaurant was empty - shame!? Thanks for an enjoyable short stay. I am sure we shall return!

Room Tip: Main House, Oak Room very good
  • Stayed: July 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank shortbreakers2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2016

We had to postpone the visit to this lovely tranquil hotel due to health issues but were extremely pleased we had with the fortunate arrival of Summer! I had previously explained by telephone the reasons for changing our booking & the staff were only too pleased to accommodate any change plus were all too willing to help with dietary requirements & on arrival,we found we had been given a complimentary upgrade. The Oak Room is delighful,being set at the front of the hotel, overlooking the grounds with a croquet lawn & huge pine tree under which sits a garden swing chair where I spent the first hour before supper! The room boasts a large & possibly the most comfortable poster bed in Christendom,ensuring a long & comfortable night's sleep. The dinner,inclusive in our particular booking, was good on my part & when my partner had cause to complain about the pork,it was swiftly remedied by our adorable waiter of the evening.Paulo, by replacing it at no extra charge & no fuss with a beautifully cooked lamb dish. Each time I have undergone treatment,five in total so far,for my ongoing health problem, my lovely partner has booked a mini treat for me & I have to say The Ravenwood Hall Hotel experience definitely tops the bill. The beautiful setting, the tranqulity,the lovely walks through the surrounding wood, the olde worlde ambience of the lounge & dining room with the superb hospitality & understanding of all the staff add up to very happy guests. Thank you all for making our stay so memorable & we hope to see you again one day.

Room Tip: The Oak Room with its four poster & en-suite bathroom
  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Felicity J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2016

Food excellent, wine a little overpriced. Like another reviewer, disappointed at reduced rations for breakfast on our second day. Staff could not have been friendlier or more helpful. Very pleasant grounds to wander around.

Room Tip: Mews rooms small and dark.
  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank LaurieS1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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